Sales Customer

ROBERT KNUDSEN

Nottingham, MD ***** @ 410-***-**** ® adfunz@r.postjobfree.com

PROFESSIONAL SUMMARY

Skilled call center professional versed in customer support protocols for auto fleet vehicles . Bring extensive

high-call volume experience spanning 31 years working with consumers. Superior computer skills and

telephone etiquette.

SKILLS

e Customer Complaint Resolution e Product Knowledge

e Vehicle Maintenance e Invoicing

e Product Sales @ Sales

Work History

Service Advisor, 08/1990 to Current

Element Fleet Management Corp. — Sparks, MD

e Help customers reduce costs and improve productivity

e Play a critical role in delivering value to customers and ensuring exceptional customer experience

e Assisted customers in average by answering questions, responding to inquiries and handling telephone

requests.

e Investigated and resolved customer inquiries and complaints quickly.

Master Automotive Technician, 07/1979 to 08/1990

Goodyear Tire & Rubber Co ~ Parkville, MD

e Perform technician services,routine inspection/maintenance and system diagnostics

e Inspected vehicles and utilized market and industry expertise to execute strategic automotive purchases

for dealers, private clients and volume resellers.

e@ Communicated issues to supervisor and helped develop solutions.

@ Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance

actions.

e Explained estimates and determined repair timelines to manage customer expectations.

e@ Document all work performed on repair order

EDUCATION

High School Diploma: 06/1974

Perry Hall High School - Baltimore, MD

CERTIFICATIONS

ASE MASTER CERTIFIED

ASE ID #ASE-1625-5927

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