Office Customer Service
Resume:
Simbongile Mpiyakhe
Cell: 07 3834 2965
***********@*****.***
Professional Summary
Exceptionally hardworking and focused Entry Level Receptionist with a superior work ethic and customer service skill set. Superb multitasker able to handle a high volume of simultaneous clerical office tasks with the highest degree of professionalism and accuracy. Adept at fostering and sustaining cordial yet professional relationships with all co-workers supervisors and customers. Core Qualifications
Typing and data entry abilities
Excellent familiarity with MS Excel PowerPoint Word and Internet
Outstanding verbal and written communication skills
Strong organizational and problem-solving skills
High customer service abilities and instincts
Good telephone and in-person courtesy skills
Experience
Receptionist
01/1/2016 – 31/03/2018
La Teranga bed & Breakfast
Kokstad, KZN
Monitored and maintained general office equipment.
Used MS Excel to prepare managerial charts and staff schedules on a daily basis.
Monitored and answered phones on a regular basis.
Performed faxing letter typing filing emailing and meeting scheduling as needed.
Provided assistance with accommodation bookings for guests
Answering incoming telephone calls, determining purpose of callers, and forwarding calls to appropriate personnel or department.
Taking and delivering messages or transferring calls to voicemail when appropriate personnel are unavailable.
Scheduling conference rooms.
Receptionist
01/11/2018 – 31/10/2018
La Junior Mansions
Kokstad, KZN
• Demonstrated excellent organizational, coordinating and personal interface skills.
• Proven job diligence, dedication and attention to detail.
• Commitment to work overtime on occasion.
• Comfort and experience interfacing with various levels of staff and management, while working in a fast-paced environment.
• Familiarity and working knowledge of general office machines (i.e. fax, copier, printers, etc.) required.
• Demonstrate excellent written and verbal communication skills, including the ability to successfully communicate with the public, other employees and vendors. Education
Certificate - Computer Engineering
2009
Varsity College
Pietermaritzburg, KZN
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