Social Media Manager
Resume:
MARCELLA TOLENTINO
**** ********** **, ****** ****, FL 32792
407-***-****, **************@*****.***
Skills:
-Employee/Resident Relations
-Collections/Delinquency
-Motivational Leader
-Yardi
-Entrata
-Customer Service Oriented
-OneSite
-Due Diligence/File Auditing
-Team Oriented
-Amsi
-Yieldstar
-Realpage
-Budget Compliance
-Accounts Receivable/Payable
-Strong Sales Techniques
-Lead2Lease
-Expense Anywhere
-Risk Management
-Kingsley survey
-Marketing
-Ops Technology
Professional Experience:
COMMUNITY MANAGER, Fern Park, FL.
2019- present:Blue Roc Premier.
- Managing all operations for 352 unit, high-end apartment community (under Rehab).
- Manage maintenance team and leasing staff to maintain positive work performance.
- Prepare Budget, Contracts, and Bid Comparison.
- Property performance to achieve higher than budgeted for rents and less vacancy.
- Resolve resident disputes and work to maintain community rapport and reputation management.
- Achieved higher occupancy than what was budgeted.
- Organize team meetings, set weekly goals, including midyear and yearend employee reviews.
- Coordinate code inspections with county, Reac/Hud, and residents.
- Variance Reports, minimal reclasses with the Preliminary Reviews.
- Scheduling of all aspects while undergoing a full interior Rehab.
ASSISTANT COMMUNITY MANAGER, ORLANDO, FL.
2018- 2019:TDC-Dinerstein
- Co- Managing during Rehab for 220 unit, A Property bordering Baldwin Park apartment community.
- Manage maintenance team and leasing staff to maintain positive work performance.
- Increased Social Media by using Reputation Management and Modern Message.
- Property performance to achieve higher than budgeted for rents and less vacancy.
- Resolve resident disputes and work to maintain community rapport and reputation management.
- Achieved higher occupancy than what was budgeted.
- Organize team meetings, set weekly goals, including midyear and yearend employee reviews.
- Coordinate code inspections with county, Reac/Hud, and residents.
- Social Media Champ-increased ratings and activity on google, facebook, Instagram.
- Zero Delinquency on a consistent basis.
COMMUNITY MANAGER, ORLANDO (METEROWEST), FL.
2017- 2018:Greystar.
- Managing all operations for 260 unit, high-end apartment community.
- Manage maintenance team and leasing staff to maintain positive work performance.
- Prepare Budget, Contracts, and Bid Comparison.
- Property performance to achieve higher than budgeted for rents and less vacancy.
- Resolve resident disputes and work to maintain community rapport and reputation management.
- Achieved higher occupancy than what was budgeted.
- Organize team meetings, set weekly goals, including midyear and yearend employee reviews.
- Coordinate code inspections with county, Reac/Hud, and residents.
- Variance Reports, minimal reclasses with the Preliminary Reviews.
- Positive variance with rents collected over $65,000 YTD than what was budgeted.
ASSISTANT MANAGER, WINTER PARK, FL.
2013- 2017: The Bainbridge Companies, Greystar.
- Assist in managing all operations for 596 unit, high-end apartment community.
- Manage maintenance team and leasing staff to maintain positive work performance.
- Schedule vendors to renovate apartment homes between tenants.
- Collect average of $600,000 in rent monthly and collected $60,000 in bad debt in 2015.
- Resolve resident disputes and work to maintain community rapport.
- Collected $60,000 in bad debt in 2015.
- Organize team meetings, set weekly goals, assist in employee reviews.
- Coordinate code inspections with county and residents.
- Played key role in transitioning management from Bainbridge to Greystar.
LEASING MANAGER, ALTAMONTE SPRINGS, FL.
2010-2013: Blue Rock Partners, The Bainbridge Companies.
- Maintain 40% or higher closing ratio.
- Create and implement community referral program with outside businesses.
- Oversee renewal program and resident retention.
- Motivate and set goals for leasing staff while working with management.
- Plan all resident events.
- Played key role in transitioning management from Blue Rock Partners to Bainbridge.
PROPERTY MANAGER, ORLANDO, FL AND DETROIT, MI.
2002-2008: AEC, UDR
- Reduce collections from 11% to less than 1% in 3-month timeframe.
- Accounts receivable and accounts payable.
- Review and revise annual budget.
- Approve and process payroll.
- Employee relations including but not limited to: Hiring, termination, and quarterly reviews.
Education:
BAKER COLLEGE
-Acquired 128 credits towards Bachelor Degree in Marketing, Associates Degree
* Arm Designation with IREM.
* Completed all Gracehill classes.
Community Service:
- Actively promote and collect donations for the Coalition for the Homeless of Central Florida.
- Dress for success.
- Advocate and member of the American Heart Association-Go for Red Foundation
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