MARCELLA TOLENTINO

**** ********** **, ****** ****, FL 32792

407-***-****, adfufn@r.postjobfree.com

Skills:

-Employee/Resident Relations

-Collections/Delinquency

-Motivational Leader

-Yardi

-Entrata

-Customer Service Oriented

-OneSite

-Due Diligence/File Auditing

-Team Oriented

-Amsi

-Yieldstar

-Realpage

-Budget Compliance

-Accounts Receivable/Payable

-Strong Sales Techniques

-Lead2Lease

-Expense Anywhere

-Risk Management

-Kingsley survey

-Marketing

-Ops Technology

Professional Experience:

COMMUNITY MANAGER, Fern Park, FL.

2019- present:Blue Roc Premier.

- Managing all operations for 352 unit, high-end apartment community (under Rehab).

- Manage maintenance team and leasing staff to maintain positive work performance.

- Prepare Budget, Contracts, and Bid Comparison.

- Property performance to achieve higher than budgeted for rents and less vacancy.

- Resolve resident disputes and work to maintain community rapport and reputation management.

- Achieved higher occupancy than what was budgeted.

- Organize team meetings, set weekly goals, including midyear and yearend employee reviews.

- Coordinate code inspections with county, Reac/Hud, and residents.

- Variance Reports, minimal reclasses with the Preliminary Reviews.

- Scheduling of all aspects while undergoing a full interior Rehab.

ASSISTANT COMMUNITY MANAGER, ORLANDO, FL.

2018- 2019:TDC-Dinerstein

- Co- Managing during Rehab for 220 unit, A Property bordering Baldwin Park apartment community.

- Manage maintenance team and leasing staff to maintain positive work performance.

- Increased Social Media by using Reputation Management and Modern Message.

- Property performance to achieve higher than budgeted for rents and less vacancy.

- Resolve resident disputes and work to maintain community rapport and reputation management.

- Achieved higher occupancy than what was budgeted.

- Organize team meetings, set weekly goals, including midyear and yearend employee reviews.

- Coordinate code inspections with county, Reac/Hud, and residents.

- Social Media Champ-increased ratings and activity on google, facebook, Instagram.

- Zero Delinquency on a consistent basis.

COMMUNITY MANAGER, ORLANDO (METEROWEST), FL.

2017- 2018:Greystar.

- Managing all operations for 260 unit, high-end apartment community.

- Manage maintenance team and leasing staff to maintain positive work performance.

- Prepare Budget, Contracts, and Bid Comparison.

- Property performance to achieve higher than budgeted for rents and less vacancy.

- Resolve resident disputes and work to maintain community rapport and reputation management.

- Achieved higher occupancy than what was budgeted.

- Organize team meetings, set weekly goals, including midyear and yearend employee reviews.

- Coordinate code inspections with county, Reac/Hud, and residents.

- Variance Reports, minimal reclasses with the Preliminary Reviews.

- Positive variance with rents collected over $65,000 YTD than what was budgeted.

ASSISTANT MANAGER, WINTER PARK, FL.

2013- 2017: The Bainbridge Companies, Greystar.

- Assist in managing all operations for 596 unit, high-end apartment community.

- Manage maintenance team and leasing staff to maintain positive work performance.

- Schedule vendors to renovate apartment homes between tenants.

- Collect average of $600,000 in rent monthly and collected $60,000 in bad debt in 2015.

- Resolve resident disputes and work to maintain community rapport.

- Collected $60,000 in bad debt in 2015.

- Organize team meetings, set weekly goals, assist in employee reviews.

- Coordinate code inspections with county and residents.

- Played key role in transitioning management from Bainbridge to Greystar.

LEASING MANAGER, ALTAMONTE SPRINGS, FL.

2010-2013: Blue Rock Partners, The Bainbridge Companies.

- Maintain 40% or higher closing ratio.

- Create and implement community referral program with outside businesses.

- Oversee renewal program and resident retention.

- Motivate and set goals for leasing staff while working with management.

- Plan all resident events.

- Played key role in transitioning management from Blue Rock Partners to Bainbridge.

PROPERTY MANAGER, ORLANDO, FL AND DETROIT, MI.

2002-2008: AEC, UDR

- Reduce collections from 11% to less than 1% in 3-month timeframe.

- Accounts receivable and accounts payable.

- Review and revise annual budget.

- Approve and process payroll.

- Employee relations including but not limited to: Hiring, termination, and quarterly reviews.

Education:

BAKER COLLEGE

-Acquired 128 credits towards Bachelor Degree in Marketing, Associates Degree

* Arm Designation with IREM.

* Completed all Gracehill classes.

Community Service:

- Actively promote and collect donations for the Coalition for the Homeless of Central Florida.

- Dress for success.

- Advocate and member of the American Heart Association-Go for Red Foundation

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