Personal Assistant Customer Service

PERSONAL SUMMARY

A confident, reliable and enthusiastic individual, with previous Personal Assistance, Customer service and sales experience. Self-motivated individual having a proven ability to ensure first class delivery to the customers. I enjoy helping clients, customers and individuals, and solving any problems they may have. I am great communicator, over the phone, face to face and via email. CAREER HISTORY

EXECUTIVE PERSONAL ASSISTANT

GRAFDOM MARKETING MANAGEMENT, DUBAI UAE

February 8, 2020 – March 30, 2020 (However, due to covid19, the company has an economic crisis, they need to reduce some employees) A challenging role to be a Personal Assistant of the Managing Director. Provides assistance to high-level executives within the company and trusted with complex duties and information. Do admin and clerical tasks, assisting the needs of my colleagues, recruitment, maintaining databases.

DUTIES:

• Acting as the point of contact between the executives and internal or external colleagues

• Organizing meetings and book meeting rooms

• Taking dictation and minutes and writing them up subsequently

• Maintaining the current filing and database system, and looking for ways to improve current systems

• Update the vendor, expenses, inventories, statement of account of clients in the quick books application

• Update HubSpot platform for marketing, sales, and CRM software SENIOR CUSTOMER SOLUTION OFFICER AND OFFICER IN CHARGE SMART COMMUNICATIONS INC., PHILIPPINES

October 1, 2009 – October 31, 2019

Play a strong role in face to face customer service and sales. Responsible for helping customers with complaints, Manage and take orders, process returns, delight each and every customer served by clearly understanding their needs, requirements and expectations and then exceeding them. By helping customers understand the product and answering questions about their reservations and having as role in sales.

DUTIES:

• Handle all activities in customer complaints and resolve resolutions

• Provide aftersales transactions such as sim replacement, unit navigation, handset replacement, enrollment of account to ADA

(Auto Debit Agreement), process permanent disconnection, reconnection of accounts, and lifting of redirected accounts in the system

• Create SR (Service report) and forward for proper escalation of complaints and request

• Process New Connect and Retention applications through encoding in the CSP (Customer Solution Platform)

• Do inbound and outbound sales activities, wherein I submit letter proposal to the Company and offering our new product services that suit to their employees and company needs

Curriculum Vitae

Aileen A. Aguilar – Business Management

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• Answers email in prompt manner and deadline and assisting placement of service orders and refunds

• Undertake other tasks as required, I was assigned also as an Officer in Charge in our Branch

• Responsible for the smooth transaction of the Store Operations

• Manage day to day opening and closing store checklist

. Validate and checked record items shipped by warehouse (for inventories) such as sim cards, handsets, and CTC

• Counsel on policies and relate them to operational procedures

• Compile SOD and EOD reports directly to Area Manager

• Conduct EOD (End of day) reports reported by our cashier and inventory and submit to Area Manager

• Initiate mid and end counting of stocks in inventory and cashiers

• Update IVR database and provide the required data to produce status report PERSONAL ASSISTANT / RECEPTIONIST AND CUSTOMER SERVICE INDEPENDENT TELEPHONE COMPANY INC. PHILIPPINES

July 12, 2005 – September 2009

Serves visitors by greeting, welcoming and directing them appropriately. Notifies Company personnel of visitor arrival. Maintains security and telecommunications system by following procedures, monitoring logbook and issuing visitor badges. Responsible for administration duties, customer service and handling company inquiries and sorting distributing mails. DUTIES:

• Do Admin and clerical tasks, manages correspondence answering emails, arranges meetings, booking rooms and planning

• Manage security by following procedures and monitoring log book and issuing visitor passes

• Maintain all data base in the system, serves visitors by greeting, welcoming and directing them appropriately, notifies company personnel or visitor arrival

• Answers incoming calls, and direct to Board of Directors (BOD) through the use of telephone console machine PABX Receive, sort and distribute daily mail/deliveries

• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

• Handling customer service, resolve customer complaints via phone, email, or social media

• Give customer’s information about our product and services such as home landline and broadband internet CUSTOMER SERVICE REPRESENTATIVE

ADVANCED CONTACT SOLUTIONS INC. PHILIPPINES

March 14, 2004 – Apr 15, 2005

Provide and challenged on my first Customer Service skills, responding to customer questions and complaints, and walking customers through troubleshooting and setup process. Maintaining a positive and empathetic and professional attitude toward customer at all times. Acknowledging and resolving customer complaints

DUTIES:

• Handles AUTOLOAD MAX and SHARE A LOAD account for Globe telecom in Philippines

• Maintain as 24/7 call center agent

• Checks the Master File in the system if the concern number reported in the hotline affects the client sustainability to use in sharing a load on the other person

• Coordinates progress on assignments, discuss other options and recommend other helpful solutions. Curriculum Vitae

Aileen A. Aguilar – Business Management

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ADMIN ASSISTANT

EBARA BENGUET INC. PHILIPPINES

June 19, 2004 – September 15, 2004

Provides clerical and administrative tasks, including processing and knowledgeable in any office works, in such I was recommended by my Head Officer for an organize, incredible multitasking and organizational abilities. Be able to effectively prioritize assignments, and complete them in timely manner.

Duties:

• Ensure an organized, clean, and tidy workplace of my Head early in the morning

• Complete bookkeeping and Quality Control generated reports including start of the day (SOD) and end of the day (EOD) materials that was included in melting

• Handle direct calls, phone calls, take and deliver messages, prepare an outgoing emails (including prepping larger packages for sending) sort and deliver incoming mail to appropriate persons

• Arrange and schedule meetings with the Board of Directors (BOD), appointments and events for management, including coordinating calendars and securing meeting spaces, monitor physical files and re stock office supplies as needed

• Take meeting notes and transcribe into email, document or spreadsheet form PROFESSIONAL EXPERIENCE

Competencies:

• Excellence in Customer Service and Sales (received a lot of great feedbacks / recommendations from clients and Managers)

• Effective time management skills with the ability to prioritize

• Excellent organization, administration, and supervising skills

• Excellent written/verbal communication and interpersonal skills

• Fluency in IT applications e.g. Microsoft Office, Quick books and CRM platform

• Experienced in Supervising, purchasing Inventory control management

• Incredible Multitasking and organizational abilities EDUCATION AND CREDENTIALS

Bachelor of Science in Commerce Major in Business Management (Year 2000-2004) Colegio De San Juan De Letran Calamba, Laguna Philippines PERSONAL DEVELOPMENT

Excellence in Customer Service Time Management

Business Writing Skills Self -Development Program

Soft Skills Training

Apple Expert Workshop

Best in On the Job Trainee at Ebara Benquet Inc.

Everest Awardee – Attainment of 110% of sales for 1st quarter – 4th quarter of the year (December 2016 at Smart Communications) Knowledgeable in the following Inventory Management Systems:

• ICMS (Integrated Collection Management System)

• ICSP (Inventory Customer Solutions Platform)

PERSONAL DATA

Nationality: Filipino

Language Spoken: English and Tagalog (Excellent – written and oral) Birthday: November 6, 1983

REFERENCE

Available upon request

Curriculum Vitae

Aileen A. Aguilar – Business Management

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