Technical Account Manager, Customer Care Advocate

JOHN CAMPBELL

**** ******* ******, ***** ****, MN 55372 952-***-****

OBJECTIVE

Experienced customer facing professional seeking technical management position to provide leadership, drive development and promote a genuine customer care environment.

SKILLS & ABILITIES

Account management for complex capital equipment and SaaS sales. Escalation management at key customer sites across Europe, USA and Israel. Conflict resolution and issue de-escalation. Development of technical support systems used to manage worldwide customer base. Behavioral interviewing and department staffing. Revenue generating service sales. Mentoring and teambuilding. Large-scale project management. EXPERIENCE

Aug 2004Present Account Manager, Technical Support Specialist, Field Applications Engineer, Onto Innovation (formerly Rudolph Technologies)

· 2018 – Account manager supporting key customers across USA, Europe and Asia, ensuring comprehension of detailed technical requirements, thus ensuring customer satisfaction and success throughout the sales process. CAP process owner, I run and track to delivery our internal customer application partnership project delivery program.

· 2004-2018 Remote and on-site support of key customers across Europe, Asia and the USA. Support of complex customer service and applications issues to resolution. Customer satisfaction owner. Management of issues escalated by the regional offices. Customer advocate within our various engineering and management groups.

Project Manager, Intel Corporation

· Managed scope, schedule and budget for thirteen individual functional areas of FAB 24. Daily supervision of thirteen teams of I.Q. Technicians, external craft contractors and contract project professionals. European Service Supervisor/Engineer, Therma-wave Inc. Remote and onsite support of key customer sites across Europe and Israel. Sales of service contract options. Remote supervision of European service team. Department staffing, goal setting and appraisals. March 1990 –

June 1994

Ion Implant Engineer, Motorola Semiconductors Inc.

· Support of Ion Implantation equipment plus ancillary test equipment. EDUCATION

2010 - 2013 B.Sc. (Hons) Management, The Open University, England. 1986 - 1989

LEADERSHIP

H.N.D. Electrical and Electronic Eng., Kilmarnock Technical College, Scotland INTERESTS

I have additional leadership experience from several of the organizations that I volunteer with. At Hosanna Church in Shakopee, I am the Ministry host team lead, and have served as a “key volunteer” at Team Ortho events. As an Assistant Scoutmaster, advancement coordinator and Eagle Scout mentor I enjoy lots of opportunity to practice/coach both traditional and servant leadership. Team captain three years running for a team of Rudolph employees who ride the MS-150 from Duluth back to the Twin Cities. REFERENCES

Active volunteer for numerous organizations including Hosanna Church, Boy Scouts of America, Team Ortho, Prior Lake Patrons of the Arts, Dangerous Man Brewing Company etc. I enjoy cycling as a hobby and as a means to keep fit. I also enjoy travel and visiting new places whenever possible. Both personal and professional references are available upon request. Page 2

June 2002 –

Aug 2004

June 1994 -

May 2002

Contact this candidate