Multi-Unit Manager

VALERIE AGOSTO

**** ******* ***** *** *** Naperville, IL 60563 · 630-***-****

*.*********@*****.***

https://www.linkedin.com/in/valerie-agosto-18b64386

Ambitious, innovative, and highly motivated individual with 10+ years of leadership and customer service experience. Successful track record of maximizing sales as a multi-unit leader. Ability to recognize opportunity and implement solutions to increase productivity.

EXPERIENCE

JUNE ‘18 – PRESENT

MULTI-UNIT LEADER/CENTER OF EXCELLENCE MANAGER, Smile Direct Club

Ranked #6 out of 300 locations in performance for 2019

Ranked #2 in the company for conversion, landing +17% above expectation

Designated trainer for the Midwest district. Assist the District Manager with hiring and training all new team members ranging from full time shop managers to part time dental assistants. Accountable for new-hire trainee results for their first 90 days in shop.

Coach and train team members to exceed all company metrics through weekly business review meetings. Focus is on behaviors that drive improvement in sales while giving a wow experience to each guest resulting in a customer satisfaction score of 4.9 out of 5.

Partner with insurance companies to provide customers the best options for payment.

Created a 6-week trend spreadsheet outlining average sales per day to help track and analyze business effectively.

Contributed to the creation and testing of new forms for standardization within the company to help maintain operational excellence. Communicate and execute all new directives at a shop level.

JANUARY ‘15 – JUNE ‘18

STORE MANAGER, Fossil

•Responsible for all metrics including conversion, sales goals, and average item sales per customer. Conducted touch bases on the salesfloor daily to give feedback in the moment. Discussed opportunities and strengths with my District Manager weekly to encourage personal development.

•Set the example by demonstrating excellent customer service impacting sales. Checked for understanding by transitioning to team selling.

•Adhered to external and internal procedures for theft prevention, inventory management and operational controls.

•Ensured visual expectations exceeded company standards. Maintained and updated floor sets and store cleanliness.

•Recruited and hired year-round and seasonal staff. Ensured all associates were trained and up to date on product knowledge.

•Planned and managed time effectively allowing the team to accomplish all tasks within a deadline.

EDUCATION

JUNE 2008

INTERNATIONAL ACADEMY OF DESIGN AND TECHNOLOGY

BACHELOR OF SCIENCE DEGREE CANDIDATE

chicago, il

JUNE 2006

WAUBONSIE VALLEY HIGH SCHOOL

HIGH SCHOOL DIPLOMA

aurora, il

SKILLS

Bilingual – (Spanish)

Proficient in Microsoft Office Products including Word, Excel, PowerPoint, Outlook, OneDrive, and Teams

Graphic and Context Design

Python Coding Experience

Strong communication and team building

REFERENCES AVAILBLE UPON REQUEST

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