Manager Service

Surjeet Yadav

E-Mail: *******.*****@**********.***, *******.******@*****.***.

House No E- 1721 Dabua Colony N.I.T Faridabad Haryana- 121001 Tel.:( R) 859-***-****, 844-***-****, 099********.

In que

st of

challe

nging

assign

ments

in Ser

vice O

perati

ons /

Client

Servi

cing /

Busin

ess De

velopm

ent wi

th a

growth

-orien

ted or

ganiza

tion.

Synopsis

Around 18 years of rich experience in Strategic Planning, Operations & Maintenance, Service Operations, Business Development, Channel Management and Team Management.

Associated with Powertek Energy Solutions., as Key Account Manager– Mumbai & Gujrat.

A keen strategist with expertise in managing entire business operations with key focus on top line & bottom-line profitability by ensuring optimal utilization of resources.

Ability to formulate and implement tactical initiatives to achieve corporate strategic goals.

Possess credibility & personal integrity that leaves lasting impressions with corporate decision makers, motivates the employees and generates loyalty.

An enterprising leader with proven abilities in leading teams towards achievement of organizational goals.

Effective communicator & negotiator with strong analytical, problem solving & organizational abilities. Proficiency Forte

Maintenance / Operations

Planning and effecting preventive maintenance

schedules of various machineries and instruments

to increase machine up time and equipment

reliability.

Proactively identifying areas of obstruction /

breakdowns and taking steps to rectify the

equipments through application of trouble

shooting tools.

Technologically upgrading of the obsolete

machines for enhancing the process.

Executing cost saving and energy saving

techniques/measures and modifications to achieve

substantial reduction in O&M expenditures and

work within the budget.

Dealer Management

Identifying and networking with financially strong and reliable dealers, resulting in deeper market

penetration & improved market share.

Appointing dealers, evaluating their performance

& monitoring their services activities.

Updating the franchisees about the changes in

schemes & policies on day-to-day basis.

Customer Relationship Management

Initiating & developing cordial relationships with key decision makers in the target organizations

for business development.

Building and maintaining healthy business

relations with customer, enhancing customer

satisfaction matrices by achieving delivery &

service quality norms.

Resolving customer complaints & ensuring

customer delight through problem solving

consultancy & problem diagnosis.

Analyzing customer feedback and improving the

process accordingly.

Spare Parts Management

Designing, implementing and monitoring effective procurement schedules along with finalizing the

specifications of the spare parts and establishing the quality & quantity limits.

Looking after indigenization of the spare parts. Process Improvement

Streamlining efforts for process enhancement &

improving operational methods.

Conducting research of existing process &

accordingly carry out any improvement on

existing process.

Formulating charts for the easy development of

equipments.

Foreseeing performance bottlenecks and taking

corrective measures to avoid the same.

Man Management

Monitoring the performance of team members and

training them to ensure efficiency and meet of

individual & group targets.

Streamlining efforts for attainment of short and long term goals of the company taking into care

the mission and vision.

Career Contour

Since August19 with Powertek Energy Solutions., as Key Account Manager– Mumbai & Gujrat Providing services support On Mega Watt Engine’s like Wartsila, Maan. Apart of that The company is Authorized service dealer of Power HF in Gujrat for provoding service support pn 1000 DG sets.

Since Nov’2018- July 2019 with Jendamark Techcellency Automation (I) Pvt Ltd., as Manager Service. Providing services to Variant Automobile customer Heading National & International customer. The company is manufacturer and exporters of Automation Systems, Aerospace Tooling, and Pallets for Engine Assembly, Sub Assembly Fixtures & Tables, eepos etc Automation Systems, Aerospace Tooling, and Pallets for Engine Assembly, Sub Assembly Fixtures & Tables, eepos etc.

Since May’2017- Oct 2018 with Shandong Weichai Huafeng Power India Pvt Ltd., as Deputy Manager Service – Maharashtra Providing services to Reliance on a population of 2000 DGs. Heading Maharashtra states as a service provider. The company is manufacture of DG set & supplying to Reliance Communication.

April’13- April 2017with Jakson & Company Ltd. New Delhi as a Asst. Manager Sales and Service. To provide After Sales Service to the end user of Kirloskar make DG sets & Fire engines in India & Nepal which includes. Handling the private sector for Retail Sales & complete projects & After Sales activities for Telecom and Retail sector customers on 5 Kva to 750 Kva.

Oct’09- May 2013 with Meera & Co Ltd., Delhi as Manager Service – East Zone & UP(West) Providing services to TVS-ITIL.INDUS Heading EAST ZONE states as a service provider. The company is trader of China make & also own make MEERACO Brand DG & supplying to TVS-ITIL & Indus Tower.

March’2008-Sept’2009 with Perfect House Ltd., Mumbai as Manager Service – Kolkata Providing services to Reliance on a population of 1800 DGs. Heading West Bengal states as a service provider. The company is trader of China make DG & supplying to Reliance Communication.

June’2006-March’2008 with Supernova Engineers Ltd. As Service Engineer. Worked 2 years Providing service to Reliance Telecom Installation, Commissioning of DG set in North Esat Zone.

May’02-May’06 with M/S Eicher Engine (On Contract). As an Service Engineer – Providing service to Tata Indicom & BSNL on a population of 350 DGs in East Zone. ACHIEVEMENT

In 2006-2007, selected as Best Engineer in M/S SUPERNOVA ENGINEERS LTD. for Installing & commissioning of DG sets in North East.

In 2008-2009, selected as Excellent Service Manager in M/S Perfect House LTD. for Successfully create Dealer network & Provide Service support to Reliance Telecom in West Bengal & also provide the Electrical side support in East Zone.

Trainings Attended

One month In-plant training in Eicher Engine Ltd. for getting hand on experience of overhauling & maintenance of diesel engine manufactured by Eicher Engine.

One Month training in Supernova Engineers Ltd, for getting hand on experience of Electrical AMF panel Ahmadabad.

Scholastics

Vocational Diploma in Electrical Engineering (2 years) from Govt. Vocational Education Institute Palwal in 2002.

Diploma in Electrical Engineering from National Integrated Institute of Business Management & Technology New Delhi in 2006.

Bachelor in Engineering in Electrical Engineering from National Integrated Institute of Business Management & Technology New Delhi in 2010.

Personal Vitae

Father Name :: Sh. Chandeshwar Yadav

Date of Birth :: 30-4-1984

Religion :: Hindu

Marital Status :: Married

Sex :: Male

Nationality :: Indian

Passport Number :: N4705788

Permanent Address :: Sh. Chandeshwar Yadav

H.No. E-1721,

Dabua Colony,

N.I.T Faridabad.

Contact No. :: 085********,844-***-****, 099******** Interest/ Hobbies :: Traveling & Love my work more than anything, Expected Salary :: Negotiable

Date: (Surjeet Yadav)

Place:

Contact this candidate