Executive Data

Objective

I seek a challenging role that encourages learning, supports my concepts of creativity, thus inspiring a personal and professional growth.

Core Qualifications

Good analytical and logical thinking, I have developed creative ideas for issues using my skills

Proficient with MS Excel to generate reports, charts and present them

Report generation and time management

Familiar to work on Windows, Linux and Ubuntu operating systems

I have developed creative solutions for issues using my expertise of programming skills in Python, C

Technical Skills

Programming Languages: Python, C, HTML, CSS and JavaScript

Databases : SQL

Software Tools : PyCharm, Jupyter notebook and IDLE

MS Office Tools : Word, Excel and Power point

Professional Experience

MIS Executive (FMCG – Professional and Retail) (Sep 2016 – Feb 2020)

Syona Cosmetics P. Ltd Adyar, Chennai.

Provided ongoing productivity reports with interpreted data from primary and secondary sources

Extract data form amazon seller central and tally; Compile and Validate Data; reinforce and maintain descriptive Reports.

Developed and implemented Excel templates for more effective data collection.

I prepare and present monthly products sales forecast to management for taking statistical and operational decisions.

MIS Executive (BPO - inbound and outbound) (Mar 2014 – Aug 2016)

Sun Business Solutions P. Ltd Kottivakkam, Chennai

I am responsible to provide productivity report after extracting data form Cisco CRM, compiling and analyzing the data (Utilization, Occupancy, AHT and Login and log out)

By interacting with internal teams, compiled and maintained payroll attendance.

Assigning mobile numbers base to outbound associates to make calls.

I play a major role in preparing monthly MIS dashboards and present to management for taking operational decisions.

Prepare monthly, quarterly and yearly performance power point presentations for clients.

Customer Service Executive (BPO – inbound) (Nov 2012 – Feb 2014)

Sun Business Solutions P. Ltd Kottivakkam, Chennai.

To upload and update all information in the oracle CRM

I have also assisted in having subscriptions plan validity and new recharge offers

Provide technical support for on network error and cable connectivity problems

Handle issue trouble tickets and schedule technical repairs for subscribers

Education

B.Sc ( Mathematics, Physics and Computer Science) [2009 - 2012]

S V University, Tirupati.

Intermediate (11th & 12th) [2007 - 2009]

Govt. Jr College, Pichatur.

SSC (10th) [2006 - 2007]

ZP High School, Pichatur.

Strength

I rate my communication skills to 5; troubleshoot the customer issues with best possible solutions

Quick Learner and Team player

Personal Profile

Fathers Name : N Jayaramaiah

Gender : Male

Date of Birth : 22nd Aug 1992

Nationality : Indian

Marital Status : Single

Languages Known : English, Telugu & Tamil

Hobbies : Playing Chess, Cricket and Reading Books.

Declaration

I hereby acknowledge that all the above given information are true up to my knowledge.

Date :

Place :

Yours Truly,

(N Vijay Kumar)

Contact this candidate