Customer Care Executive

R E S U M E

Manali Vallabh Chavan.

****/***,

Hareshwar Marg,

Dairy Road,

Nehru Nagar,

Kurla (east),

Mumbai- 400024,

Mobile : 976-***-****

PERSONAL DETAILS :-

Date of Birth : 05/08/1987

Nationality : Indian.

Religion : Hindu.

Marital Status : Married

Languages known : English, Marathi & Hindi

Educational Qualification : T.Y.B.com passed in the yr.2008.

OTHER QUALIFICATION :-

Completed M.S.C.I.T

Tally 6.3 &7.2 with A grade

English Typing 30 w.p.m.

WORKING EXPERIENCE :-

Currently working in M/s Gemological Science International ” as a position of “Back Office Executive” Since 23/08/2018

1) Coordinating with Diamond department for diamond as per the order.

2) Coordinating with IT team & Lab department for completion of the diamond certificate on time or related queries

3) Opening the orders as per the requirement of the customers and priority.

4) Maintain the certificate report and standards.

5) Maintain the Data Entry related to work.

6) Coordinating with customer for certificate dispatches as well as Follow up with customers.

Worked With HDFC securities as a Office Executive from Jan 2014 to June 2018

1) Verifying the accuracy of data and updating details such as change of address, proxy, closure.

2) Handle to HDFC Ergo backend process.

3) Mail the analysis results with comments to higher authority for further processing.

4) Answer to the daily query/complaint mails from Customer care and branches.

5) Maintain the daily processed data in the MS excel sheet for internal system.

Worked with Yardi Prabhu & Associates as a Executive April 2009 to Nov 2014

AUDITS:

INDUSIND BANK,RUPEE CO-OP BANK,COSMOS BANK CO-OP BANK,DEVELOPMENT CREDIT BANK,JANKALYAN SAHAKARI BANK.

AUDIT

1) All Types of Saving Account forms Kids Aic, Senior citizen Aic, Pension Aic, etc

2) All Types of Salary A/c eg. Staff Salary, other Salary etc

3) All Types of Current A/c

4) Fixed Deposits

5) Recurring Deposits

Declaration:

I am also confident of my ability to work in a team.

I hereby declare that the information furnished above is true to the best of my knowledge.

Current Designation: Office Executive

Expected ctc : above 25000

Place : Mumbai

Date :

Signature

(Manali Vallabh Chavan)

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