Manager Quality
Resume:
WORK EXPERIENCE
QA & Process Devt. Supervisor
HKT TELESERVICES, INC - Pasig
August 2019 to February 2020
• Daily supervision, coaching, mentoring and motivation of direct reports to assure reporting requirements and performance metrics are met
• Measure process performance gaps via recorded monitoring and case audits
• Develop internal control systems to determine if process/systems are producing accurate data in accordance with company policies and procedures, proactively address any potential risk within QA leadership QA & Training Supervisor
MDS CALL SOLUTIONS, INC
April 2016 to January 2019
QA Supervisor
TECH MAHINDRA
February 2015 to June 2015
Quality Supervisor
VXI GLOBAL INC
June 2014 to November 2014
Associate Quality Manager
ONE CONTACT CENTER
December 2012 to February 2014
ALORICA, Quality Assurance Lead
Vonage
RHONEIL
ARELLANO
Cainta
adfu4e@r.postjobfree.com
Willing to relocate to: Manila - Pasig - Cebu City April 2011 to September 2012
Asst. Quality AssuranceMgr./QA Supervisor
MEGACALLNET, INC
March 2008 to February 2011
Sr. QA Lead Analyst
ICT MARKETING SERVICES
July 2007 to March 2008
CLIENT CAMPAIGNS SUPPORTED:
• VIPKID (ESL)
• CASS Logistics
• McDonald's
• Domino's Pizza
• Dunkin' Donuts
• Verizon
• Motion Telecom Australia
• DirecTV
• Us Web Design & DSG Associates
• Rapid Merchant Fund
• ReachForce
• Virgin Mobile USA
• Avanquest
• SanDisk
• Website Media (Australia)
EDUCATION
Bachelor of Science in Commerce in Business Management ARELLANO UNIVERSITY
1987 to 1988
Senior High School in Secondary Level Education
CAINTA CATHOLIC SCHOOL - Cainta
June 1983 to April 1987
SKILLS
Total Quality Management
Six Sigma
Knowledge and proficiency in various Microsoft Office applications, i.e., Excel, Outlook, Word, Powerpoint, Access
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Coaching, mentoring and analytical skills gained through years of experience and exposure in the field of Quality Assurance and leadership roles
Sales and Marketing
Planning and implementation of programs, systems and procedures in developing QA process for the Contact Centre
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