Customer Service Office Assistant
Resume:
Beatriz Foyo
Customer Service Professional/General Office Assistant/Receptionist
Miami, Florida
*************@*****.***
EXPERIENCE
Remote Customer Service Representative - State of Oklahoma Employment Security Commission
Miami, FL
March 2020 to Present
Indotronix (Atos)
●Answer all incoming calls from residents of Oklahoma with questions regarding their unemployment claims.
●Assist in resolving issues with their unemployment debit cards and claims..
●Provide information (revised on a daily basis) regarding websites and contact numbers to assist them in acquiring information to speed up the process of their claims.
●Record information provided by caller to triage the call and send to a Level 2 team to further assist the process with technical issues.
●Report daily to the supervisor on daily challenges to create new and better ways to service our callers.
●Provide support to irate callers and communicate to supervisors on an urgent basis.
Receptionist/Office Assistant
Miami, FL
January 2020 to March 2020 (laid off - due to Covid-19)
Alter Law Offices
●Answer phones
●Organize calendar for attorney and update with new traffic citations and court dates.
●Contact clients to set appointments for attorneys and paralegals.
●Contact medical facilities regarding medical records and final bills and statements.
●Contact insurance companies to obtain accident claim
●Contact the State Attorney’s Office in Broward and Miami-Dade regarding cases’ status.
●In charge of all filing, organization and preparation for up-coming trials.
●Assist all paralegals and secretaries.
●Keep track of all office and kitchen supplies
●Print all emails & faxes, distribute and/or file with note to paralegals and attorney regarding updates.
●Open, sort and distribute all correspondence.
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Customer Service Coordinator, CBRE- (Temp, US Tech Solutions)
Charlotte, NC
September 2019 - December 2019
Bilingual Customer Service Representative - Shared Services Call Center. Provided building maintenance customer service for the purposes of scheduling technicians and maintenance professionals for companies like FPL, Sprint and At & t, medical facilities, and office buildings in the U.S. and Canada.
Office Administrator, Customer Service Specialist, Billing Clerk
February 2015 to April 2019
Dolphin Gas System Inc. - Miami, FL
●General office work- answered phones, sent emails, drafted letters, collected payments, scanned documents, filing, manual record keeping and data entry.
●Effectively communicate with prospective clients to set up new accounts.
●Create work orders for system installations and/or repairs
●Maintained manual and computerized records for new and existing clients.
●Extensive data entry to generate invoices and statements
●Responsible for collecting cash payments, checks or credit cards from new and existing customers through the office POS system.
●Collections calls to customers with delinquent accounts-30, 60 & 90 days.
●Resolved customer issues and complaints.
Transition Coordinator, Durable Medical Equipment
Univita Health - Miramar, FL
May 2014 to January 2015
●Responsible for the smooth transition of patients undergoing the Managed Medical Assistance process (MMA), for the Florida State Medicaid Managed Care Program from previous provider to Univita.
●Review patient demographics, verify eligibility, benefits and authorization requirements.
●Review insurance coverage, Medicare and Medicaid guidelines, prior to transitioning patients and issuing authorizations to our non-participating and participating providers.
●Provide telephonic support to patient inquiries, service calls or complaints.
●Provide support to private durable medical equipment companies, educating them on the MMA process.
●Process Subcontract/LOA orders (Authorization Orders).
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Customer Service/Reservationist/Data Entry Clerk
MTI America - Pompano Beach, FL
May 2013 to April 2014
●Provided customer service booking of reservations for all transportation and translation services related to workers compensation and liability cases. Approximately 80-90 calls daily.
●Contacted injured workers, adjusters, case managers, doctor’s office and company vendors to complete all referrals, transportation and translation services.
●Responsible for verification of all injured worker demographics, facilities and vendor information.
Case Manager/Member Service Coordinator
MCNA - Fort Lauderdale, FL
August 2012 to April 2013
●Worked in a call center setting - approximately 50-75 calls daily while performing other complex duties such as completing health assessments and questionnaires.
●Responsible for inbound and outbound calls to members requiring assistance with locating dental providers in their area.
●Maintained Word documents and Excel spreadsheets with
customer account information.
●Facilitated community resource information, answer questions and coordinate services as requested by members.
●Document all contacts and attempted communications.
Customer Service/Eligibility & Processing Assistant
Cabarrus County Social Services - Kannapolis, NC
October 2010 to February 2012
●Worked for Cabarrus County Department of Social Services/Cabarrus Health Alliance as a contractor through Corestaff, Kannapolis, NC.
●Perform a variety of customer service, clerical and office tasks including data entry, file clerk and word processing duties.
●Performed one-on-one interviews to determine eligibility for assistance through the Low Income Energy Assistance and Crisis Intervention Programs.
●Completed, verified and keyed-in client information into electronic paperless system- Compass Pilot & CIP web sites.
●Spanish Interpreter/Translator - Economic Services Department, Medicaid/Medicare.
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Customer Service Specialist
Gerry Wood Auto Group - Salisbury, NC
June 2010 to September 2010
●Worked in call center environment
●In charge of opening and maintaining new customer accounts
●Handle inbound/outbound calls
●Set service appointments for current and new customers
●Attracted potential customers by promoting products and services
●Resolved service problems and complaints
Customer Service/Sales Administrative Assistant
Weston Hills Country Club - Weston, FL
2003 to 2009
●Handled, processed and followed up on all incoming inquiries.
●Assist Catering Director and General Manager in multiple daily operations.
●Generated space contracts for member and non-member events.
●Provided support for corporate meetings.
●Completed catering orders and their timely distribution. Liaised with service providers for logistics planning.
SKILLS
Interpreter skills
Front desk experience
Receptionist experience
Customer Care
Call center experience
Hospitality training
Data entry
Working knowledge of Microsoft Word, Excel and Outlook
EDUCATION
Fortis College — Human Relations & Customer Service Program
Miami, FL
LANGUAGES
Fully bilingual (Spanish)
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