Customer Care Service Representative

Resume : Aseila Alyammahi

Mobail #050*******

Fujairah / United Arab Emirates

Mobail #050******* Fujairah / United Arab Emirates ********@*****.***

Professional summary

I willing to Motivate my teller and customer services representive with solid experience managing all levels of large scale projects, including accountant budgeting and administration environment sections.

Personal Data

Nationality: Emirates.

Date of Birth: 29/01/1986.

Gender: Female.

Passport number: HR6Y06712.

Family book number: 284896.

Civil State:Single.

Driving licenses number: 130845.

Hobbies: Sewing, Drawing and Shopping.

Work history

September 2015 - Current

Call Centre Service Agent Customer Service Representative - Call Agent

Etisalat Business Center Fujairah Branch

●I doing specific job on Etisalat company such as:

●Processed queries, seeking effective, timely solutions for continued customer satisfaction.

●Used expert sales and negotiation skills to secure bookings, providing excellent levels of customer care requested.

●Continually updated customer database, ensuring compliance with cimpany regulations.

August 2007 - April 2011

Teller Dirham Cashair Teller

Alansari Exchange Fujairah Branch

I handle some duties funcation on Alansari Exchange such as :

Change forgain currency.

Tansfer customer money to bank account.

Drawing and deposing cash on credit card payments

Answering customer calls.

Registraing customer on saving program applications.

February 2007 - April 2007

Abudhabi Islamic Bank Stand Assistant Trainee Banking Services Trainee

Fujairah

I got diffrent banking experience as positive ways such as :

●Handled task to ensure result completed.

●Developed new process for employee evaluation which resulted in marked performance improvements.

●Performed initial client assessment and analysis to begin research process.

●Ensured adherence of Abudhabi Islamic Bank regulations for continued company compliance.

Education

June 2007

Diploma Certificate : Business Administration Ajman University Of Science And Technology

Fujairah

I graduated from Ajman University of Science and technology of business administration major by (AGPA:3.21)very good level.

June 2004

Academic Certificates: Science Amm Almoamneen Secondary Girls School

Fujairah

Skills

-Language skills :Arabic native language, English :Fluent conversation.

-Microsoft computer skills :(Word Windows softwares, Excel.,Access, PowerPoint and Outlook)

-Excellent communication and team working skills.

-Quick leaner, hardworker and active girl.

-Able to adapt on diffrent work environment.

-Personable telephone manner

-Client assessment and analysis.

-Practical problem solver.

-Strong verbal communication.

-Powerful negotiator.

Qualification Certificates

-ICDL certificateion program from Alghorfa institute Fujairah branch on 15-8-2011.

-English conversation course certificates by very good grade from Maadi training center Fujairah branch on 20-5-2014.

-Web designing course certificates by good grade from Maadi training center Fujairah branch on 30-5-2014.

-Effective Business English for Professionals. course certificates from Etisalat Academy on 31-3-2016

-Positive Thinking and Happiness course certificates from Etisalat Academy on 25-11-2018.

References

- Mr. Naser Alrimithi from Alansari Exchange of Public Relation Department Dubai branch, contact# 050*******.

- Mr. Ali Almatroshi from Abudhabi Islamic Bank of Financial Department, contact#056*******.

Contact this candidate