Front Office Customer Service

KAREN MAY G. MALLARI

Address: European Exhibitions Building, Elektra St. Abu Dhabi, UAE

Email Add: ********.**********@*****.***

Mobile No: 054-*******/054-*******

CAREER OBJECTIVES :

To pursue in an established firm that would best enhance my skills and abilities. And to maximize effectively my work potentials, as well as broaden my knowledge in any field of work .

SPECIAL SKILLS :

Knowledgeable and have been trained in Housekeeping, Front Office management, Bar and beverage management, Commercial cooking and Tourism Planning .

Computer Literate, Good Customer service and management skills

Has the ability to work under extreme pressure and can coordinate well with other people on various field

Dedicated and hardworking individual, goal oriented

PERSONAL INFORMATION :

Birthdate : February 15,1992

Age : 28 years old

Birthplace : Pampanga

Citizenship : Filipino

Religion : Catholic

Civil Status : Single

Height : 5 feet 4 inches

Weight : 70 kg

Dialect : English, Filipino

Visa Status : Visit Visa ( valid until November 3,2020 )

EDUCATIONAL ATTAINMENT :

Tertiary : AMA Computer Learning Center

Hotel and Restaurant Management

Guagua, Pampanga

2008 to 2010

EMPLOYMENT RECORD :

Nail Lounge Saloon LLC, Marina Mall, Abu Dhabi UAE

Salon In charge/ Receptionist cum Admin /Stockholder

September 2012 to July 5,2020

Greet customers and walk them to the best possible beauty station

Answer inquiries of clients regarding the beauty services of the salon, schedule/manage their appointments and confirm customer's appointments via call or message

Advised assigned beauticians about customers arrival and update them about the services that they want

Processing clients payments and maintaining accurate financial records

Organize beauticians and drivers shifts considering peak times and seasonality

Prepare report profits and expenses of the salon

Receiving and resolving client and staff complaints/issues

Organizing workflow and ensure that employees understands their duties or delegated tasks

Manage day to day operations of the salon

Provide trainings to our newly hired receptionist

Providing reports and giving updates to the higher management

Keeping important files, maintaining branch filing system

Ensures all treatments meet high quality standards

Ensure cleanliness, neatness and sanitation of the salon and equipments

Monitoring salon supplies and equipment

Knowledgeable in any of the salon services and products

Manage inventory salon products by maintaining records of stock quantities on hand and ordering replacement items

Duty Free Philippines, Manila, Philippines

Fashion Consultant / Sales Associate

November 2010 to August 2011

Ensure high levels of customer satisfaction through excellent sales service

Assess customers needs and provide assistance and information on product features

Greeting customers, responding to questions, and providing outstanding customer service

Maintaining in stock and presentable condition assigned areas

Remain knowledgeable on products offered and discuss available options

Team up with co-workers to ensure proper customer service

Comply with inventory control procedures

Build protective trust relationships with customers

SUBIC INTERNATIONAL HOTEL CORPORATION,

Subic Bay Freeport Zone, Olongapo City, Philippines

On the Job Training

TESDA COMPETENCY PASSED :

Commercial Cooking NC II

Housekeeping NC II

Food and Beverage Services NC II

SEMINARS AND TRAININGS ATTENDED

Bartending and Travel Guiding Seminar ( February 27 to 28,2009 )

Island Cove, Kawit Cavite

Hotel and Restaurant Modules Seminar ( April 1 to 3,2009 )

AmaCLC Guagua, Pampanga

Overview of Hotel Operations ( September 3,2009 )

Manila Peninsula, Makati City

Food and Safety Sanitation Seminar ( February 8,2010)

Kenny Rogers Roasters, Robinson Starmills, San Fernando Pampanga

Vessel Familiarization Tour ( March 22,2010 )

South Harbor Port Area, Manila ( Onboard M/V Super Ferry 5 )

Career Opportunities Orientation ( March 22,2010 )

Magsaysay Institute of Hospitality and Culinary Arts, Makati City

CHARACTER REFERENCES ( available upon request )

I hereby certify that the above information is true based on my knowledge an belief .

Karen May G. Mallari

Applicant

Contact this candidate