Front Office Assistant
Resume:
Janine Joie Yaya
* **************@*****.***
Hamdan Street Abu Dhabi, UAE
PROFESSIONAL EXPERIENCES:
ALL CARE MEDICAL CENTER L.L.C – HR/Administrative Assistant Address: Delma Street, Abu Dhabi
June 12, 2019- November 14, 2019
• Process all the license related to the facility and medical staff (Data Flow/DOH Licensing)
• Prepare all the legal documents needed of the company and staff (UAE Residence Visa, Labor Permit, Medical Insurance, etc)
• Screen and interview applicants
• Arrange and prepare the schedule of the employees
• Prepare memos
• Preparing and filing important documents
PARSONS INTERNATIONAL – Temporary Receptionist
Address: National Bank of Bahrain, Hamdan Street Abu Dhabi April 28-June 6, 2019
• Welcome and screen visitors
• Receives couriers, packages, documents and proposals
• Book and arrange driver daily schedule
• Book and arrange conference/meeting rooms
• Answer calls from inside and outside the country
• Arrange bookings for courier/documents inside and outside the country
• Maintain the tidiness of the tidiness and orderliness of the reception area MERCURY TRAVEL – Reservations and Ticketing Agent
Address: Dahil Al Rumaithy Buliding, Hamdan Street Abu Dhabi Reservations and Ticketing Agent
January 3, 2016 to February 5, 2019
• Oversee clerical task such as accepting and making business calls and accommodate client queries
• Manage a portfolio of Corporate accounts in their travel requirements by booking air travels, hotels and required insurance through Amadeus GDS
• Process tourist visa applications of existing and new clienteles
• Prepare marketing campaigns and package promotions of the company as well as distribution to prospect clients
• Follow-up on pending receivables from customers and perform basic bookkeeping tasks
• Coordinate and organize meetings for potential new clients
• Prepare daily sales reports and filing
• Manage all mailings and shipments
• Perform duties of Manager when absent
MERADIVA TRAVEL AND TOURISM - Leisure Travel Consultant Address: Khalidiyah Palace Rotana Hotel Abu Dhabi, UAE July 18, 2015 – October 31, 2015
• Answer phone calls and manage walk-in queries of our corporate accounts
• Assist in processing Tourist Visas
• Arrange Tour Packages for Inbound and Outbound Tour
• Book hotel, land, air and cruise for FIT, GIT and Corporate Accounts
• Perform task in MICE, clerical works and Amadeus GDS FCM TRAVEL PHILIPPINES – TRAVELSERVICES INC. Travel Assistant Address: Makati, Philippines
February 1, 2013 – April 16, 2015
• Handles phone and walk-in queries and corporate accounts
• Arrange Tour Packages for Domestic and International
• Book hotel, land, air and cruise for FIT, GIT and Corporate Accounts
• Specializes in MICE
• Does clerical and admin works
• Prepare Billings (Client Magic/TMS)
• Abacus and Amadeus GDS
THE LAKE HOTEL TAGAYTAY - Reservations Officer & Front Office Associate Address: Cavite, Philippines
August 3, 2012 – January 3, 2013
• Welcome guests and manage all aspects of their accommodation, registration and providing information about rooms, rates and amenities.
• Handle front office reception, answer calls and respond to customer queries
• Schedule meetings and travels for executives
• Sort and distribute mails
RAJAH TRAVEL CORPORATION – Assistant Travel Coordinator Address: Makati, Philippines
March 21, 2011 – July 15, 2012
• Handles phone and walk in accounts
• Assist and book hotel, air and land arrangement for Domestic Packages
• Does clerical work
• Assist/Escort group passengers
ACADEMIC CREDENTIALS
Bachelor of Science in Tourism Management – Silverhorse Awardee PATTS College of Aeronautics
San Isidro Lombos Avenue Paranaque City, Philippines March 2011
SKILLS
• Customer care skills – Maintains effective relationships with customer to gain their trust and respect
• Proficient in MS Word, Excel, Publisher, Power point Presentation
• Strong interpersonal communication skills
• Good in Public Relations
• Problem analysis and solving
• Adaptability and ability to work under pressure
• Proficient in Amadeus and Abacus GDS
PERSONAL PROFILE
Date of Birth: 13 May 1991
Visa Status: Husband Visa
Citizenship: Filipino
Languages Known: English & Filipino
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