Assistant Manager

RAJESWARAN VANGADASALAM

*, ****** **** ****** **, Taman Sri Andalas, 41200 Klang

Mobile: 016-******* ● Email: *.**********@*****.***

IC: 820***-**-****

Dynamic, detail-oriented operations professional with 16 years of progressive experience across human resources, administration and customer service operations functions in diverse industry segments. Proven ability to combine vision, creativity and business acumen with well-developed management and leadership qualities to support organization’s critical requirements and identify potential opportunities. Areas of expertise include:

General Administration Public Presentation & Speaking Strategic Planning

Customer Relationship Management Team Motivation & Management Strong Interpersonal Skills

PROFESSIONAL EXPERIENCE

Cambridge English For Life Sdn Bhd, Petaling Jaya, Malaysia August 2018 – Till to date

Senior Operations Executive

Recruited to work along with the Regional Franchise & Business Development Manager to adopt process applications and risk based thinking in process management. Apart from that to also confirm on the quality management system requirements and at the same time maintaining compliance with all company policies and procedures while ensuring its effectiveness

Key Responsibilities:

Provided operational support to about 70 franchisees throughout Malaysia in ensuring that they perform according to policies and guidelines set by HQ thru annual audit/visits.

Guided & coached new centre’s to increase/maximize their student intake thru orientation, consultation, & marketing plans

Provided continuous monitoring of student growth or each centre’s on a monthly basis thru monthly report.

Assisted all centres in obtaining their necessary business signboards, JPN and MOE licenses.

Attended and assisted with all new Franchisee centre’s official opening

Supported student recruitment programmes assigned by HQ (Expo's etc.)

Adopted process applications and risk based thinking in process management.

Confirmed to the quality management system requirements and ensured its effectiveness.

Ensured each centre complies with our procedure in submitting their data to be compiled and track their effectiveness.

Maclean Services Sdn Bhd, Petaling Jaya, Malaysia September 2013 – April 2018

Assistant Operations Manager (Key Accounts)

Recruited to assist the Head of Department in the development of strategic planning and preparation attributed to the day-to-day operational activities across various market segments such as hypermarkets, 3S centres, warehouses, factories, hotels, hospitals, commercial buildings etc. This includes running a consistently successful changeover day as well as ensuring the support team are trained and motivated to deliver quality service, whilst within budget using Plan, Do, Review methodology.

Key Responsibilities:

Ensured smooth operation and communication by problem solving, issued between cross-functional teams, which includes the management, business development and broad customer base.

Held monthly safety meeting and daily staff meeting to share information and create an environment for team building.

Monitored ad-hoc sales such as liaison with clients on job commencement date, deployment, preparing work done and ensure client endorsement of work done.

Assisted the Head of Operations in controlling and utilizing work force effectively through planning, organizing and scheduling to maximize operations and administrations within budget. Monitor and control cost in order to maximize profit successfully for all current projects.

Assisted the Head of Operations in analysing and resolving project issues at all sites in a timely and accurate manner. Assess potential risks and technical challenges and develop appropriate mitigation plan.

Coordinated, monitored and managed all administrative procurement for cleaning chemicals, equipment and machinery and to monitor logistic planning and stock control of cleaning chemicals, thus ensuring all chemical dilution and SDS are properly follow by subordinates.

Eden Inc. Berhad, Petaling Jaya, Malaysia June 2010 - September 2013

Senior Operations Executive

Recruited to report & control the Food & Beverage and Tourism Department in a manner consistent with fulfilling the organisation’s contractual obligations while operating within the confines of the service budget under the supervision and approval of the General Manager, COO & Executive Director.

Key Responsibilities:

Updated, tracked and monitored the food & beverage outlet status, executed monthly reports and projections. To communicate daily with the food & beverage outlet heads ensuring that the outlets and catering sectors runs problem-free and on schedule.

Responsible to improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output.

Reviewed all Internal Audit Reports pertaining to the FBT Sector and to prepare Management Responses( in consultation with the respective subsidiary’s Head)

Maintained detailed administrative and procedural processes to improve accuracy and efficiency for internal usage.

Provided the Outlet Heads with status reports on monthly basis covering state of service, supervisor’s issues, customers issue etc.

Conrad Centennial Singapore (Hilton Chain), Singapore March 2008 - April 2010

Hotel Operations Supervisor

Joined the operations team to assist the Head of Operations & Executive Assistant Manager to oversee and ensure effective operation on a day-to-day basis, whilst working with direct reports (department heads) to develop & implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. To ensure high commitment in meeting the brand’s standards, targets customer needs, ensures employee satisfaction etc.

Key Responsibilities:

Assisted in incorporating guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.

Fostered employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviours in all interactions with guests and employees

Stayed visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Assisted in reviewing guest feedback with leadership team and ensures appropriate corrective action is taken

Established and maintained open, collaborative relationships with employees and ensures employees do the same within the team.

Holiday Villa Subang Jaya, Subang Jaya, Malaysia April 2003 – June 2005

Hotel Operations Coordinator

Joined the operations team to assist the Operations Manager to oversee and ensure effective operation on a day-to-day basis, whilst maintaining company brand standards consistently with attention to detail. To ensure high commitment to providing quality customer service and continuous improvement in the overall business and operations to further improvise on the profitability of the business.

Key Responsibilities:

Responsible for guiding and directing hotel team members to ensure all service requirements are understood and met.

Initiated and directed heavy cleaning so that the highest level of productivity is maintained and completion schedules are met

Prepared and maintained complete and up-to-date records, report, and analysis for managements review.

Conducted random building inspection physically to ensure services are conducted as per schedule, to discuss & resolute measures to improve the services conducted periodically thus improving relationship with guests.

Quality Hotel Shah Alam, Malaysia (Choice Hotels International) Jan 2001 – March 2003

Human Resources Coordinator

Joined the Human Resources team to provide information and assistance to staff, supervisors and the management on human resources and work related issues. To assist the Manager to execute on-going recruitment activities to ensure the hotel are adequately staffed as per the workforce plan and at the same time, ensuring and maintaining effective Human Resources Administration processes in the department.

Key Responsibilities:

Maintained a detailed administrative and procedural process to improve accuracy and efficiency in the human resources department.

Assisted the Human Resource Manager in the recruitment and placement of required staff; delegation of tasks and accountabilities.

Implemented employee-training program with the assistance of Human Resource Manager and introduced protocol, which resulted in superior guest/customer service standards, support and satisfaction.

Recognized and rewarded performing employees, whilst boosting their motivation and morale to display their best performance at all times. Cultivate high-level team spirit and positive working culture within their respective departments.

Screened candidates by resume shortlisting, phone interview and personal interviews with coordination with the concerned departments & background verification of the shortlisted candidates.

EDUCATION

Segi University, Kota Damansara, Malaysia

Master of Business Administration (Global Business) (Jan 2016 – June 2018)

Taylors University College, Petaling Jaya, Malaysia

Bachelor’s Degree in Hospitality & Tourism Management (Management) (La Licence Professionnelle Hotellerie Et Tourisme) (Honours) (July 2006 – January 2008)

Taylors University College, Petaling Jaya, Malaysia

Higher Diploma in Hospitality & Tourism Management (Marketing & Management) (Brevet De Technicien Superieur) (June 2005 – June 2006)

Stamford College, Kuala Lumpur, Malaysia

Diploma in Hospitality Management (American Hotel & Lodging Association) (Jan 2000 – March

2001)

PROFESSIONAL CERTIFICATE

Malaysian Institute of Human Resource Management (Associate Member), Petaling Jaya, Malaysia

Professional Certificate in Human Resources Management (June 2012 – November 2012)

Stamford College, Kuala Lumpur, Malaysia

Professional Certificate in Hospitality Operations

TECHNICAL PROFICIENCIES

Microsoft Office Applications (Word, Excel, PowerPoint & Outlook); Internet Navigation (Web Browsing); Micros Systems (Fidelio); Opera Systems (Hospitality Management); CRM Systems (Kenan, WFM,CMS & FMM)

AVAILABILITY & MOBILITY

Availability : Immediate & Open to Travelling

Last Drawn Salary : -

Expected Salary : Open to Negotiation

References : Upon Request

“Again, I would like to reiterate my sincere intention to be a close partner to your esteemed organization in rendering my experiences and duty. I personally believe that I am capable of complying with the contracted employment terms and condition.”

“As an ambitious and hard-working individual, I am often recognized for my commitment and ability by highly respected companies. I handle multiple tasks on a daily basis competently, working well under the pressure. Frequent acknowledgment of my contribution from senior management illustrates my potential value to your company. I would welcome the opportunity to discuss my suitability in more detail.

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