Customer Service Manager

CURRICULUM VITAE

Personal details

Name : SUSAN WAMUI KIRAGU

Mob : +971-**-*******

E-mail : *********@*****.***

Nationality : Kenyan

Marital Status : Single

Languages : English & Swahili

Visa status : Visit Visa

Passport No : A2522568

Date of Birth : 20th February 1994

ADDRESS : Dubai - U.A.E

POSITION: WAITRESS / BARISTA

CAREER OBJECTIVE

To secure employment in a professionally run and reputable organization and be a team player in the attainment of its goals and objectives as well as being of service to others while enhancing my personal growth and development.

PERSONAL PROFILE

I am a very hardworking, self-motivated and very flexible individual who enjoys working as a team and handling challenging tasks because they present me with the ability to learn more hence adding to my knowledge and skills. I am results-oriented and I love getting to learn new experiences, meeting new people and sharing ideas.

WORK EXPERIENCE

COMPANY: STARBUCKS – Dubai

POSITION: Barista

DURATION: 2019 – May 2020

DUTIES

Making of hot beverages like cappuccino, café latte,, macchiato, flat white, Hot chocolate, espresso, Cortaid, Piccolo mentioned but a few.

Brewing with espresso machine, aero press, v60, French press etc.

Creating a safe and comfortable working environment for employees and visitors.

Processing orders for customers as per their required standard

Accurately reporting all incidents to senior managers

Conducting searches of new products in the market.

Producing written reports of the products made.

COMPANY: FILLI SELECT – Dubai

POSITION: Waitress / Barista

DURATION: 2017 – 2019

DUTIES

Greeting customers, provided information for specials and promotions

Arranged coffee bar/cart supplies and cups/mugs to make attractive displays.

Maintains bar area in a neat and sanitary manner.

Often cleans coffee machines, restaurant areas, restrooms and preparation areas.

Prepared and served drinks and food in accordance with health codes

Assist customers in making decisions by providing them with combination options

Accurate recording of wastage, stock control and rotation.

COMPANY: AMBOSELI SOPA LOGDE – Kenya

POSITION: Chef

DURATION: 2015 – 2016

DUTIES

Provide the highest and most efficient level of hospitality service to the hotel guests.

Works in the designated station as set by Executive Chef or Sous Chef.

Able to organize the assigned work area and efficiently put away orders.

Able to prepare and sells food within recommended time frames to meet Guest expectations.

Able to operate kitchen equipment like braising pan, baking ovens, stoves, grills, microwaves and fryers.

Able to produce quality product in a timely and efficient manner for the guests or staff.

Responsible to maintain cleanliness, sanitation at the assigned work area.

PROFFESIONAL ABILITIES

preparing and serving food and beverages for consumption on the customers

taking customers' food and beverage orders

operating cash registers, accepting payments and preparing sales invoices

clearing away used dishes and cutlery from tables when customers are finished

cleaning and preparing tables for use

washing dishes, cutlery and cooking utensils

cleaning cafe equipment such as coffee grinders, espresso machines and ice makers

participating in stock takes and assisting in putting away new stock

providing backup to other cafe employees

EDUCATIONAL QUALIFICATIONS

2013-2015: Certificate in Catering and Hotel Management

2009-2012 :High School Certificate

LANGUAGES

English

Swahili

PERSONAL VITAE

I SUSAN WAMUI KIRAGU, declares that the information presented above is strictly binding on to me.

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