Assistant Customer Care

CANDACE FONTYN

** **** ****** ********, ********, ON L1E 2W8

P: 289-***-**** E: **.******@*****.***

Professional Summary

Professional and organized administrative professional with a solid background in data entry, schedule management, and real estate matters. Selected by management to open and run two new offices in the Durham Region. Currently the first contact for administrative support for clients and staff.

Qualifications

Database management

Professional, reliable and mature disposition

Articulate and well-spoken

Maintains a very high degree of diplomacy, discretion, professional maturity and good judgement

Works well both independently and in group settings

Familiar with accounts receivable and contract practices

Manages and balances multiple finance accounts

Types 61 WPM

Experience with business correspondence, mentoring and quick problem solving

Document preparation and client management

Organized and strong ability to multi-task

Willingness to take on new challenges and ongoing growth within the industry

Work History

Administration/Accounts Receivable 02/2020-present

Upper Canada Fuel & Burner

Process all account payments, input into accounting system, manage accounts receivable files

Dispatch residential and commercial fuel tickets

Monitor accounts and follow up with overdue payments

Process account cancellations & activations

Monitor fuel levels on site and order fuel as needed

Process & dispatch service calls

Real Estate Law Clerk 07/2019-12/2019

Vanular Lawyers

Open real estate files for current purchases and sales

Liase between clients and law professionals to obtain all necessary information to complete real estate transacitons

Meet with clients to obtain required documents

Arrange financing dates and confirmations for all residential transactions

Unlicensed Real Estate Assistant/Administrator 07/2017 – 07/2019

Team Fennessey, Royal Heritage Realty Ltd.

Responsible for assisting agents directly with their buyers and sellers and property transactions

Facilitates real estate deals; coordinates stagers, bank documents, property inspections, appointments, and legal documents.

Prepare real estate documents: offers, waivers, amendments, etc.

Keeps in contact with brokerage to ensure real estate transactions are kept on timeline and close smoothly.

Manages and updates scheduling for real estate team.

Distribute advertising for properties.

Contact clients with updates, documents, and service appointments.

Liaises with stagers, painters, and photographers to prepare properties to be listed.

Personal management and assistant for agents on Team Fennessey.

Senior Administrative Assistant 07/2011 to 07/2017

Re/Max Rouge River Realty Ltd.

Answered telephones and gave information to callers about listings, page messages, and transferred calls to appropriate offices.

Scheduled and confirmed showing appointments, appraisals, and inspections.

Prepared documents for real estate matters: offers, waivers, and amendments.

Created an office duty schedule for over 20 agents.

Created a part-time schedule for over 10 employees.

Followed up with closings and commissions with other brokerages and law firms.

Trained and assisted staff with computer usage and programs/software.

Collected and processed deposit and commission payments.

Data Entry Clerk 01/2007 to 10/2007

Quik X Transportation Group

Verified signatures and required information on shipments.

Calculated shipping costs for trailer loads for local, national, and international shipments.

Input all relevant data into multiple software programs.

Business Office Agent – Bell Sympatico 11/2004 to 09/2006

Durham Contact Center

Conferred with customers by telephone to provide information about Bell Sympatico’s products, prices, and services.

Ensured appropriate changes were made to customers’ bills, made arrangements to credit any errors made.

Referred unresolved customer grievances to designated departments for further investigation.

Customer Care Advisor 02/2003 to 11/2004

Aditya Birla Minacs

Provided customer support for questions or technical issues with their OnStar unit in their GM vehicle.

Proficiently answered incoming calls

Kept records of customer interactions and made account changes in multiple software systems.

Education

PSW Certificate 2009

Durham Catholic District School Board

Year 1: Practical Nursing 2006-2007

Durham College – Oshawa, ON

Year 1: Advertising 2001-2002

Centennial College – Toronto, ON

Volunteer Work

Salvation Army of Canada, 2012

Volunteer Store Clerk

St. Vincent Palotti Soup Kitchen, 2012

Server

Habitat for Humanity, 2012-2013

Construction Crew

http://cdfontyn.wix.com/candace

Contact this candidate