CURRICULUM VITAE

Name: MAHER. F. HOSSNY

Title: Director of Human Resources and Career Development at Winner-Winner Trading

Tel: 002-01060624150

Email: adftw7@r.postjobfree.com

adftw7@r.postjobfree.com

PROFILE

Maher is a highly skilled, talented and accomplished Development of Human Resource professional with extensive knowledge of planning, organizing and directing wide range of HR and training activities. As the HR Manager,

Maher is responsible for providing strategic guidance and leadership for all aspects of the human resources function and establishing a vision and direction for the full complement of core human capital programs, policies and services. This includes providing leadership and direction in the development of HR policies that promote maximum effectiveness in the Hotel workforce while supporting the Hospitality mission.

Maher completed his Ph.D. at Helwan University. His research interests lie in the area of Hospitality management, Quality Assurance, and Human resources. He has collaborated actively with researchers in several other disciplines of Tourism science.

Maher has served on roughly ten conference and workshop program committees. He has served on the hospitality industry on a capacity of director of restaurants in many hotels chain.

Maher has never had a cavity.

Professional strengths

Possess five years of professional experience as HR and training manager

Possess excellent presentation and organizational skills

In-depth knowledge of the processes and procedures of conducting corporate trainings

Extensive knowledge of major software tools and applications

Possess sound oral and written communication skills

Ability to conduct trainings in an effective and efficient manner

Quick learner and possess good knowledge of company products and services

Possess excellent time management and interpersonal skills

Ability to handle multiple tasks and work under pressure

Why do i think I’m qualify for a human resource manager's position

One of the most important attributes of an effective human resource manager is the ability to connect with those i work with in order to help them meet their goals, follow company policies, grow professionally and contribute to the growth and development of the company. Working as a human resource manager for the last 3 years, I've learned how to connect with others on a human level, help them reach their full professional potential and become productive team members who dedicated to the overall success of the organization. During my last role as a human resource manager our department had an annual turnover rate of under 6%--far better than the average for our industry. With the assistance of my team, I developed a work environment that attracted, developed and retained the best talent.

Education Note

Ph.D. (Management) Helwan University, 2009 (Major Field: Management)

M.Sc. (Management) Helwan University, 2004

B.A. (Business Management) Helwan University, 2000

AWARD

AND

HONORS

1.Certificate of professional development, CPD program in teaching and learning, offered by the Institute of International Education, AUC

2.Advanced food safety training course

3.Basic Food Hygiene training course

4.First Aid Training

5.Designated trainer Workshop

6.Internal Audit of Quality Assurance

EMPLOYMENT HISTORY

Director of Human Resources and Development at Winner-Winner Trading (current)

Human Resources and Development Manager at THE G Hotel

Human Resources and Payroll manager at Gulf Royal Chinese 2000 to 2003

Fairmont Hotels, from 2009 until 2011

Four Seasons hotels chain in Sharm, Cairo, and Alexandria from 2003 to 2009

Food and Beverage Training Manager at Gulf Royal Chinese Chain from 1999 to 2000

Member of the American Hotel & Lodging Association ( AH & LA ), 2003.

Achievement

■ Met with the CEO and CFO to plan compensation budgets for the following year.

■ Discussed with an outside lawyer a racial discrimination complaint by a former employee who had been terminated because of performance problems.

■ Negotiated with the provider of health-care insurance benefits to bring a projected 22% increase in premiums down to a 14% increase.

■ Reviewed an employee performance appraisal with a supervisor and discussed how to communicate both positive feedback and problem areas.

■ Advised an executive on the process for terminating a sales manager whose sales performance and efforts were significantly below the goals set.

■ Addressed a manager’s report of an employee’s accessing pornographic Websites on his company computer.

■ Resolved an individual employee complaint about “offensive” comments and insults being made by a co-worker.

■ Chaired an employee recognition luncheon.

■ Discussed succession plan for the Customer Operations Division, consisting of 400 employees.

■ Discussed with the other members of the Executive Leadership Team (the CEO, the CFO, and division heads) an employee staffing plan for the following year and ways to reduce employee turnover.

Responsibilities

Plan and coordinate an organization's workforce to best use employees' talents

Link an organization's management with its employees

Plan and oversee employee benefit programs

Serve as a consultant with other managers advising them on human resources issues, such as equal employment opportunity and sexual harassment

Coordinate and supervise the work of specialists and support staff

Oversee an organization's recruitment, interview, selection, and hiring processes

Handle staffing issues, such as mediating disputes and directing disciplinary procedures

Manage annual PDR (Personal & Development Review) process, including ensuring all PDRs are completed within timeframe and completed documentation uploaded to L&D Database

Develop, design & maintain Skills matrix

Advise people managers on available & required training

Work with external providers to facilitate group & individual training

Assist L&D Manager with design & content of training courses

To recruit, select, induct and systematically train all colleagues up to Executive level, in line with company and legislative requirements. Responsible for the relation with the authorities in connection with visas and employment regulations. Acts as the “defence lawyer” for all colleague in matters related to the colleague/employer and colleague/authorities’. Ensures strict confidentiality of all personnel matters while ensuring proper medical coverage for colleagues.

To formulate and implement the Human Resources strategy related to the hotel’s daily operational needs ensuring consistent guest services, colleague productivity, and safety while constantly striving for improvement.

To develop colleagues through coaching, mentoring and general communications and use the Balanced Score Card and other appraisal formats as tools for goals and target settings and to engage in feedback.

To keep abreast of newest trends and innovations in the marketplace and be aware of competitors.

To plan staffing requirements so as to achieve an efficient usage of labour to meet business needs.

To engage in an active manner and to participate in effective communications within the hotel, company and relevant organisations.

To provide an infrastructure of planned training and development activity that meets the hotel, company and the individual.

To provide caring and consistent welfare services to all colleagues.

To keep track of the career developments of all colleagues and ensures priority of internal promotions.

To prepare departmental budgets and forecasts and ensures proper and timely submission of recurrent and ad-hoc reports.

To ensure adherence to the Saudi Arabian labour law as well as to all guidelines and/or orders issued by the local authorities.

To support the Director of Finance in the preparation and implementation of the payroll budget and be responsible in driving the rationalization of both the fixed and variable Human Resources expenses. Ensure alignments with the financial objectives and forecasts

Learning & Development (L&D)

Subjects

Negotiation Skills

Crisis management,

Risk Management

Secret of positive energy

Management change

Motivation

Coaching

Building team

Communication skills

Compliant handling

Conflict

Focusing on your customer

Managing difficult people

Smart goals

Time management

Progressive discipline

Laying off employees

Customer satisfaction

Hospitality Project

Hospitality Strategic Management,,

Revenue Management in Hospitality Industry,

COMMUNITY INVOLVEMENT

-Four Seasons MOU to train the students

-Membership of course file evaluation

-Membership of Academic Advisors evaluation

-Board member of quality assurance of the faculty of tourism and hotel management

-Manager of faculty student activity

-Faculty Team Member of Educational Quality Assurance

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