Customer Service Representative

Charismatic and dependable Teacher with two years of experience delivering educational assistance

and instruction to various levels of learners. Committed to providing students with necessary tools to achieve academic goals, instilling love of learning and cooperative teamwork. Adept in application of excellent communication and problem solving skills. Energetic educator with proven skills in teaching students diverse subjects. Keep classrooms organized and students on-task to facilitate effective learning. Diligent and adaptable in meeting individual student needs with warm, safe educational environments.

Compassionate, creative and effective Teacher with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies.

Dedicated teacher offering two years of experience in education. Resourceful and passionate educator with adaptable and approachable style. Expertise includes test preparation and ongoing evaluations. Knowledgeable educator with over two years of experience providing educational guidance and mentorship to slow learners students. Shifts teaching methods and instructional materials to meet students' needs. Caring and enthusiastic with demonstrated skills in listening and speaking. Eager to parlay teaching expertise to new position utilizing psychomotor talents. Responsible teacher certified in Kenya to teach Chemistry and Mathematics subjects. Learns and integrates new technologies and teaching strategies as part of leadership and classroom management. Realizes consistent improvement in test scores year after year. Teacher with over two years of successful experience in teaching and evaluation. Recognized consistently for performance excellence and contributions to success in banking industry. Strengths in communication and customer service backed by training in Customer relationship Management and Customer service.

Senior teller and outstanding performer in cash counting and data entry within ABC bank. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of banking business. Recognized for inspiring management team members to excel and encouraging creative work environments.

Experienced teller with over three years of experience in ABC bank. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Enthusiastic Customer service representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of telling and customer service and training in Cashier's Course, Bank Security, Bank Products, Risk Management, ICt and Customer Vincent Ouru

Teacher

Address Embu, Kenya, 60100

Phone +254*********

E-mail ***************@*****.***

Customer service. Motivated to learn, grow and excel in all aspects. Skills

Group learning mechanics

Experiential learning

Student-centered learning

Classroom management

Standardized Testing

Lesson Planning

Curriculum Development

Secondary education

Social-Emotional Learning training

Work History

Aug 2018 -

Current

Teacher

Teachers Service Commission, Nairobi, Kenya

Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student centered learning. Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.

Supported student teachers by mentoring on classroom management, lesson planning and activity organization.

Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Fostered team collaboration between students through group projects for Chemistry practicals.

Graded and evaluated student assignments, papers and course work. Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.

Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.

Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives in Mathematics and Chemistry. Met with administrators and department team members to work on curriculum planning and assessment methods.

Implemented and encouraged debate-style classroom environment to increase student engagement and promote critical thinking.

Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results. Devised and implemented strategies to create and maintain cohesive school community within virtual classroom setting.

Supervised learning groups of students in classroom stations including laboratory practicals.

Attended and facilitated individualised education programs meetings for students and families.

Collaborated with parents of all students to increase comprehensive and long-term success.

Networked with other educators to promote awareness of advanced teaching practices and development of 21st Century skills.

Developed fundraisers and completed grant documentation to raise money for district.

Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.

Developed and taught lessons on relevant children's books, poems, movies and themes to promote student interest of Children's Literature as avenue of study. Held conferences with parents to address questions, discuss academic progress and encourage learning goals.

Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.

Oct 2015 -

Jul 2018

Customer Service Representative/Officer Trainee

ABC Bank, Eldoret, Kenya

Entered customer interaction details in Finacle to track requests, document problems and record solutions offered.

Answered customer telephone calls promptly to avoid on-hold wait times. Cultivated customer loyalty, promoted repeat customers and improved sales. Boosted sales revenue by skillfully promoting diverse Product or Service options. Offered advice and assistance to customers, paying attention to special needs or wants.

Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Collected customer feedback and made process changes to exceed customer satisfaction goals 90%.

Provided primary customer support to internal and external customers in fast-paced environment.

Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction. Responded to customer requests for products, services and company information. Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions. Recommended Product or Service to customers, thoroughly explaining details. Provided information to customers regarding Abc's charge card and loyalty program and helped to open and activate new accounts. Evaluated account and service histories to identify trends, using data to mitigate future issues.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Sep 2011 -

Nov 2015

Bachelor's : Education (Science)

Chuka University - Kenya

Graduated in Top 95% of Class

Received Helb Bursary and Loan

Coursework in Education, Chemistry and Mathematics Member of Chuka University SDA Group

Graduated with Second Class Honours(Upper Division) of 66 GPA Professional development completed in Subject

Jul 2005 -

Nov 2009

Kenya Certificate of Secondary Education: Compulsory And Selected Subjects

Nyamonyo Secondary School - Kisii, Kenya

Member of Students leadership

Awarded best performer in class overall

Graduated in Top 99% of Class

Received school sponsorship and Constituency Development fund bursary. Coursework in Mathematics, Chemistry, Biology, Geography, Business Studies, Kiswahili and English

Elected to School Head Prefect (Headboy) for Student Organization, Fraternity or Sorority in 2007-2008

Graduated with B+(Plus) of 67 GPA

Jan 1997 -

Nov 2004

Kenya Certificate of Primary Education: Compulsory Five Subjects Mang'ere Primary School - Kisii, Kenya

Member of Christian Union

Awarded top class performer

Graduated in Top 98% of Class

Coursework in Mathematics, Science, Geography, Human and Civic Education/Christian Religious Education, Kiswahili and English Elected to prefect for Student Organization.

Graduated with 402/500 marks of GPA

Accomplishments

Technology Integration - Participated in technology training courses and trained colleagues in new technology concepts and practices applicable for the classroom. Languages

English

Swahili

Interests

Sports

Gaming

Going out

Studying

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