College Student

Lyssa-Lei Williams

P.O. Box **** Frederiksted, VI 00841

Telephone: 340-***-****

E-mail: **************@*****.***

Objective: To obtain a position that utilizes my skills while gaining valuable work experience. Education:

University of the Virgin Islands (January 2014 – November 2019)

• Computer Science/Nursing (transferred to Columbia Southern University) Columbia Southern University (November 2019)

• Healthcare Administration

St. Croix Educational Complex, High School Diploma (August 2009-June 2013) Work Experience:

The Bank of Nova Scotia (September 2019- December 2019) (Full-Time)

• Providing every customer with service that demonstrates respect and knowledge, in a manner that makes the customer feel welcome and shows that their business is appreciated

• Initiating customer interaction with a prompt and friendly greeting

• Listening to the customers’ needs

• Providing clear & relevant information

• Finalizing the interaction, ensuring accurate processing, posting, balancing, and checking the transactions before closing

• Probing to understand customers preferences in how they interact with the bank and provide options that fit their specific needs

• Using information gained during the customer interaction and/or provided by the Bank's systems and your awareness of Bank products to identify referral opportunities to Personal Banking Unitor other areas of the bank

• Following documented procedures in managing cash holdings and vouchers and ensuring work is controlled throughout the day to contribute to the efficient operation of the branch

• Meeting all regulatory compliance policies and procedures for customer transaction

• Adhering to custody and security procedures at all times

• Reporting any unusual or suspicious activity to the supervisor

• Ensuring the workstation is maintained

Sterisil International (January 2019- August 2019) (Part -Time)

• Keep track and trend the quality data on customer concerns in the database

• Participate in the internal audits for the SI Quality Management System

• Prepare the quality manuals and the quality assurance procedures for ISO standards compliance

• Maintain all the quality records and documentation for the Quality Management System (QMS) LLW Resume Page 2

• Check the effectiveness of the corrective actions for the nonconformities of the QMS

• Prepare monthly Excel tracking reports for Operations and Compliance

• Provide administrative support to the Operations/Management team

• Maintains a professional appearance and a quality work environment that adheres to all safety and security policies

• Perform Quality Control (QC) testing for Production

• Built proprietary ingredients for the treatment of dental water.

• Created Safety Data Sheet Library for the following areas: Maintenance, Production, Admin and QC

• Assisted on projects in the following areas: Maintenance, Quality and Operations

• Monitored the process and the trending data.

Diageo USVI (September 2016- September 2016) via Pinnacle Services (Temp)

• Filed, and organized confidential Human Resources and Financial information (September 2016) Diageo USVI (August 2015- September 2015) via Pinnacle Services (Temp)

• Upgraded and Performed Website Maintenance for the Visitor’s Center (August 2015 – September 2015)

• Handled cash merchandise sales

• Greeted clients and customers to the Diageo Visitor Center Experience and the Gift Shop Key Competencies:

• Profound comprehension of maintaining a friendly demeanor at all times

• Exceptional competence in addressing problematic issues

• IT: Microsoft Word, Excel, PowerPoint, NetBeans, Linux, Autopsy, WEKA (Waikato Environment for Knowledge Analysis), Forensic Tool-Kit (FTK)

• Malware Analysis

• Repair Apple laptops and computers

• Rebuilt computer systems

Special Skills:

• Proven ability to perform basic math procedures and competencies

• Excellent oral and in written communication skills

• Good organization and time management skills

• Able to set priorities and execute projects to meet deadlines Achievements:

• Academic Honor Roll (2011, 2012, 2013)

• 2nd place oral presentation winner for the WBHR-LSAMP Summer Research Symposium (Summer 2015, 2016)

• Deans’ List (Fall 2016)

• Golden Key Honor Society Member (inducted 2016)

• Consortium Enabling Cybersecurity Opportunities & Research (CECOR) Scholar (Summer 2015)

• Academic Excellence Award (Spring 2016)

LLW Resume Page 3

Internship Research Writings:

Norfolk State University (May 2015 – July 2017)

• Cyber Security Fellowship Program for Department of Defense and Department of Energy (May 2015 – July 2015)

Cyber Analysis, Simulation and Experimentation Environment (CASE-V) Test bed. Research paper link:

https://docs.google.com/document/d/191S7aLAUPQi_WLN5qoFNcT8H2eZ5I3a- kc3HW3_Dt8s/pub

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• Cyber Security Fellowship Program for Department of Defense and Department of Energy (May 2016 – July 2016) Forensics on a Machine infected with the Trojan GH0ST RAT. Research paper link:

https://docs.google.com/document/d/174bL6aXJz-0EjPSVz8qZDSNyWqqe- sKnDCQjJ4QeUoQ/pub

• National Science Foundation Research Experience for Undergraduate (REU) Enhancing Undergraduate Experience in Mobile Cloud Computing o Analyzing the Sentient Intensity Role of Repeating Characters in User Reviews.

(May 2017-July 2017)

Volunteer Work:

• Senator Craig Barshinger- Managed front desk and performed other administrative duties

• University of the Virgin Islands – Managed front desk and performed other administrative duties References available upon request

Contact this candidate