Administrative Assistant Customer

LUKE SUSANNA NATHANIEL

Agriculture Administration

* *** ****, ********* **** Harcourt, Rivers State, Nigeria

+234********** *******@*****.***

https://www.linkedin.com/in/susan-luke-49731ba5/

PROFESSIONAL PROFILE

Intellectual graduate of Forestry and Wildlife offering cross-functional career experience in the Agricultural sector spanning Environmental Modelling and Biometrics, Biotechnology and Sustainable Development, Forest Product Development and Utilization, Bioenergy and Administration.

Excellent at managing multiple tasks, scheduling people and resources, prioritizing competing responsibilities and providing in-person secretarial duties.

Seeking to utilize my skills and experiences towards achieving organizational goals while developing self in order to offer more value.

SKILLS AND CORE COMPETENCIES

Detail Oriented Analytical Skills Interpersonal Skills Persuasion Negotiation

Organizational Skills Microsoft Office Emotional Intelligence Excellent Communication

Customer Relationship Management(CRM)

EDUCATION

B.Sc. Forestry and Wildlife

University of Port Harcourt, Rivers State, Nigeria

2018

PROFESSIONAL AFFILIATIONS

Nigerian Union of Agricultural Students Forestry and Wildlife Students Association Forestry Association of Nigeria

WORK EXPERIENCES

NYSC, Administrative Assistant

Duties and Achievements:

Forestry and Rural Development, Nigeria

2019 - 2020

Oversaw office inventory activities including ordering and requisitions, ensuring zero shortage.

Multitasked by listening to issues raised during meetings and documented them for solution actions by management.

Managed CRM database, including troubleshooting, maintenance, updates and report generation.

Prepared itineraries, expense reports and budget utilizing Microsoft Excel. Arranged conference rooms and facilities for meetings as required.

Ensured information was efficiently disseminated throughout the organization.

Reviewed and submitted paperwork, organizing and maintaining files. Organized data and entered for storage utilizing Microsoft Excel.

Used proficient persuasion skills to entice existing customers to purchase new products and services.

Received and responded to 20+ incoming calls monthly, handled billing and technical issues.

Prompt response to customer issues increased customer satisfaction leading to steady monthly increase of revenue by at least 5%.

References available on request

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