WORK EXPERIENCE

**/**/**** – */*/**** SR. NETWORK AND SYSTEMS ADMINSTRATOR, MIRCROSOURCING (MOA, Pasay City)

To provide technical support for server infrastructure and LAN WAN networks for external customers, assisting them through onsite support and consultancy.

To provide technical support functions for the Local Area Network (LAN) and Wide Area Networks (WAN) including the management of hubs, switches, routers, firewalls and servers. To ensure that all SLA's are met.

Respond to inquiries from clients and help them resolve any hardware or software

problems.

Maintain a log of any software or hardware problems detected.

Support users in the use of computer equipment by providing necessary training and advice.

To allocate more complex service issues to the relevant IT support member.

To arrange for external technical support where problems cannot be resolved in house.

To work effectively and productively with 2nd and 3rd line support.

Produce statistics each month on call logging system (MicroStatus).

To maintain user security on all systems as per the company policy.

10/2018 – 09/2019 DATA CENTER ENGINEER, BASTION PAYMENT SYSTEM (Makati City)

Supports the Data Center Manager Division Head to maintain data center on its day to day operations, ensure that all systems are in normal operation.

Hands-on with the data center infrastructure provisioning and server/network equipment deployments. Responsible for managing space, power, cabling and rack locations for all hardware installation.

Maintains an updated, accurate asset list of all hardware equipment and tagging/labelling. Troubleshoots and remedies hardware issues, document findings and provide detailed root cause analysis reports.

Implements the best-practice methodology for maintaining data center environment.

Capable of coordinating with and supervising vendors for work within data center premises and other critical system. Capable of handling other responsibilities given by the management that may need to achieve by the department’s objectives and goals.

09/2014 – 10/2018 TECHNICAL SUPPORT SPECEALIST, EAGLE EXPRESS LINES INC. (Parañaque City)

Generally, helps IT Manager and upper heads to ensure company’s network up and

running, also setup, maintaining servers, network and end user devices.

Active directory management (setting up new user accounts and profiles and dealing with password issues)

Administering Web application, Emails, Sophos Firewall, Sophos endpoint AV, CCTV, Access control, Avaya PABX

Formatting desktop and laptop

Talking to co-employee or clients through a series of actions, either face-to-face, over the telephone or remote access to provide excellent support to their concern or problem

Installing and configuring computer hardware operating systems and applications

Coordinates with Telecom vendors during system updates or link downtimes

Performing or ensuring proper installation of cable, operating systems and appropriate software

Responsible for safe keeping of IT materials (installers, networking tools)

Creating audio visual presentation for company events and client request

Scout market for computer / IT products needed by the company

ROWELBERT ACERON, DESIGN AND PRE-SALES MANAGER

Esscor Philippines

+639**-***-****

ROMUALDO SANTOS, NETWORK ENGINEER MANAGER

iSolutions Philippines

+639**-***-****

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