Assistant Sales

SUMMARY

SKILLS

EXPERIENCE

Shannon Fabian

(C) 315-***-**** adftqw@r.postjobfree.com Syracuse, NY 13209 Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 5+ years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills. Business operations understanding

Office equipment operations

Meticulous and organized

Recordkeeping and bookkeeping

Multi-line telephone skills

Organization and efficiency

Multitasking ability

Data entry

Flexible

Receptionist, VDI, September 2015-Current

Syracuse, NY

Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management. Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.

Took accurate messages for staff and management to facilitate open and speedy communication.

Prepared, compiled and filed documents as well as reports presented to various parties. Oversaw office inventory by restocking supplies and submitting purchase orders. Greeted visitors, assessed needs and directed to appropriate personnel. Managed a 8-line system to handle more than 50 incoming calls per day. Entered data in VDI spreadsheet to keep records of employee and client information. Answered and directed incoming calls using multi-line telephone system. Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.

Sorted incoming mail and directed to correct personnel each day. Data Entry Clerk, Comforce Staffing Services, September 2013-September 2015 Syracuse, NY

Volunteered to assist with special office projects, successfully completing all tasks prior to deadlines.

Proofread documents, editing materials to correct grammar and spelling mistakes. Transferred written information into databases to maintain consistent, accurate client records and project details.

Obtained scanned records and uploaded into company databases. Verified and updated account information in company computer system. Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information. Dog Bather/Cashier Assistant, PetSmart, February 2011-September 2013 Baldwinsville, NY

Bathed approximately 5 animals per a 8 hour shift. Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.

Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.

Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.

Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.

Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats. Supported animal health by keeping all areas clean, neat and properly sanitized. Helped customers find specific products, answered questions and offered advice. Assisted with purchases, locating items and signing up for rewards programs. Processed returned items in accordance with store policy. Read weekly sales inserts and monitored price changes. Processed all sales transactions accurately and promptly to prevent long customer wait times. Wiped down counters and conveyor belt to remove debris and maintain cleanliness. Trained new team members in cash register operation, stock procedures and customer service.

Received payments and issued receipts.

Worked closely with front-end staff to assist customers. Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.

Warehouse Associate/Manager, Dellas Graphics, January 2001-January 2010 Syracuse, NY

Planned and optimized warehouse work processes to improve fulfillment system efficiency. Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.

Project managed warehouse system updates to increase productivity and reduce errors. Applied schedule, organizational and routing knowledge to enhance delivery planning. Established and maintained good relations with customers, vendors and transport companies. Promoted performance improvements by coaching, counseling and disciplining personnel EDUCATION AND TRAINING

and appraising job results.

Established and trained personnel in security and safety procedures to reduce liability and safeguard warehouse operations.

Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement.

Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.

Generated shipping documents including packing lists and invoices using Microsoft Excel. Managed day-to-day shipping and receiving, typically overseeing more than 50 packages in 24-hour period.

Provided information to shipping and receiving personnel regarding inventory stock. Forklift Certified

Shipped packages UPS and DHL

Assistant Manager/Cashier, Food Beverage & More, January 1999-January 2001 Baldwinsville, NY

Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.

Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.

Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies. Built and maintained effective working relationships with peers and upper management. Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.

Assisted with purchases, locating items and signing up for rewards programs. Learned roles of other departments to provide coverage and keep store operational. Trained new employees in cashiering procedures.

Properly verified customer identification for alcohol or tobacco purchases. Completed daily recovery tasks to keep areas clean and neat for maximum efficiency. Welcomed customers, offering assistance to help find necessary store items. Trained new team members in cash register operation, stock procedures and customer service.

Worked in the ice cream and Movie section to help employee's on busy nights Some College (No Degree)

Human Services, Onondaga Community College, Syracuse NY

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