Restaurant manager

JENNIFERJ.

PAGKALIWANGAN

CAREERSUMMARY

Activeparticipationinthecompany

thatwilenablemetocontributemy

fulknowledgeandskilstoprovide

an opportunity for professional

developmentandcareergrowth.

Knowledge in handling customer

service.

CONTACTINFORMATION

ADDRESS:Sharjah,U.A.E

PHONE:

+971-**-***-****

EMAIL:

***********@*****.***

PERSONALINFORMATION

CivilStatus :Single

Gender :Female

Height :5’4

Religion:RomanCatholic

Citizenship :Filipino

Language :Tagalog&Engish

SKILLS

Excelentcustomerserviceskils.

Commercialawareness.

FlexibleandCanworkunder

pressure.

Problem-solvingskils.

Goodleaderandfolower.

Stronginterpersonalskils.

CanhandleMulti-tasking.

EDUCATION

DASMARINASCAVITECOLLEGE-Philippines

BachelorofScienceinNursing

Undergraduate

Year1995

ROSARIONATIONALHIGHSCHOOL-CavitePhilippines

Year1990-1994

WORKEXPERIENCE

AMERICANAGROUP

T.G.IFRIDAYSRESTAURANT

2002–PRESENT

RESPONSIBILITIES:

RESTAURANTMANAGER(13years)

Manageateamoffrontofhousestaffincludingscheduling, training,andgeneral.

Overseethatalopeningandclosingdutiesoftheoutletsare completedcorrectlyandthatcleanlinessandmaintenanceare maintained.

Providingexcelentcustomerservicetoguestsandexcelent leadershiptoemployees

Handling guest complaint giving guest satisfaction expectation.

Responsiblefordailydeposits,andthecorrectoperationofthe POSsystems

Inventoryandmaintenanceofparlevelsforfrontofhouse itemsandthoseusedwithintheRestaurant.

Enforceandmonitoralhealth,safety,andsanitationstandards intheirarea

Responsibleforqualityassuranceofproductsleavingtheir outlets

Preparereportsattheendoftheshift/week,includingstaff control,foodcontrolandsales.

organisemarketingactivities,suchaspromotionaleventsand discountschemes.

SHIFTLEADER

Developandassigntaskstostaffmembers,overseecompletionoftasks.

Resolvecustomerissuesandapproveexceptionstopolicyforcoupons,returns,etc.

Trainnewhiresandcreatedevelopmentopportunitiesforexperiencedstaffmembers.

Ensuretheshiftisadequatelystaffed

Openandcloseregistersforstaffmembers,countregisterdrawers,andresolvecashoveragesand shortages.

NEWSTOREOPENINGMANAGER

Openandcloseregistersforstaffmembers,countregisterdrawers,andresolvecashoveragesand shortages.

Recruit,train,manageandmotivatestaff.

Meetandgreetcustomers,organizetablereservationsandofferadviceaboutmenu. BARTENDER

Checkcustomers’identificationtoensuretheyareoflegaldrinkingage

Maintaininginventoryandbarsupplies.

Makingdrinksinaquickandefficientmanner.

Fulbarserviceincludingwine,beerandcraftedcocktails.

Takebeverageordersfromservingstaffordirectlyfrompatrons.

Servesnacksorfooditemstocustomersseatedatthebar. WAITRESS

Assisthostorhostessbyansweringphonestotakereservationsorto-goorders,andbygreeting,seating, andthankingguests.

Presentmenustopatronsandanswerquestionsaboutmenuitems,makingrecommendationsupon request.

Writecustomers'foodordersonorderslips,memorizeorders,orenterordersintocomputersfortransmittal tokitchenstaff.

Servefoodorbeveragestocustomer,andprepareorservespecialtydishesattablesasrequired

Checkwithcustomerstoensurethattheyareenjoyingtheirmealsandtakeactiontocorrectanyproblems.

Provideguestswithinformationaboutlocalareas,includinggivingdirections.

Preparechecksthatitemizeandtotalmealcostsandsalestaxes.

Colectpaymentsfromcustomers.

Removedishesandglassesfromtablesorcountersafterthecustomerfinishdining,takethemtokitchen forcleaning.

Rolsilverware,setupfoodstationsorsetupdiningareastoprepareforthenextshiftorforlargeparties.

Performcleaningduties,suchassweepingandmoppingfloors,vacuumingcarpet,tidyingupserverstation, takingouttrash,orcheckingandcleaningbathroom.

Filsalt,pepper,sugar,cream,condiment,andnapkincontainers.

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