Operator Security
Resume:
QT.
ETHEL HLOBSILE ZULU
*. PERSONAL INFORMATION
Surname
Firstnames
lD No,
Notionality
Race
Gender
Moritol Status
Dependents
Longuoges
Contact Number
Physictll Address
Zulu
Ethel Hlobsile
SouthAfricoh
Alricon
Femole
Single .
Four
English & Zulu
079-***-**** / 07s 480 2917
3657 ExL 7 Kaolfontein
Midrond
1685
e th e I h I o bs i I e @g m a i L com
Code 10 [C1)
Own cor
Driving Licence
Transport
2. EDUCATIONAL BACKGROUND
Lost School Attended
HighestGrode Passed
Year
SUBIECTS
Sakhelwe High School
Grade 12
1997
Zulu
English
Afrikaans
Biology
Geogrophy
Agriculturul science
J
TERTIARY EDUCATION
1. Nome of Institution
QualiJication
Year
2. Name of institution
Qualifications
Yeor
3. Name of Institution
Qualifications
Year
4. Name oI institution
Qualificqtions
Year
Donel i n []usiness College
CertiJicate in Frantline & Puhlic Relations
1999
IBN Cotnputer Callege
Diploma in Computers
2001
Boston B usiness College
CertiJicate in Typing
2042
Biztech Learning Todoy
Ce rtifico te i n Sec rettt ri u I
2007
COMPU'I'ER SKILLS
U MicrosoJt wt)r.1
tI\ MicrosoJt excel
Lnll) Mrcrosolt occess
U lnternet
L) Microsoft oLrtloak
!-1 totus lzs
Ll) Bookkeeping
1J\ oBose tv
lA Mictosaft Powe*oint
CURRENT EMPLOYMENT
Company Name
Duration
Position
3, EMPLOYMENT HISTORY
: Rentrak (Supergroup )
: 17 August2012 to date
: oPS Controller
DUT] ES & RESPO NSI B I LITI ES
. Monoging of inbo.lnd & autbounds coll centrc
. Ilandling oJ ull hijock incidents
. Hanclling afall cllent comploints, clients monthly reports, status repart ofclients Jleeting and hourly cltecks
Jor the toute oftlte vehicles
. Receivinll af stolen / hijacked vehicles by contmunicating with the graund recovery SYS'TFM EXPERIENCE
i. M zone 3
ii. M zone4
iii. C track
iv. DRM
v. Power Trock
vi. MixTelementics
vii. lntellitroce
viii- FM web
PREVIOUS EMPLOYMENT ( 7 )
Nome ofcompany : ADT Security
Duration : 25 September 2005 luly 2012
Positions : OPS Cohtroller
Call Centte Agent
Recepti on ist / Swi tc hboard Operator
DU' ES AND RESPONSIBILITIES
1, Control Room Ooerator
. Monitoring of house alarms and mobile ponlcs using ttock system 7\t in lost out
. Dispatchi ng of response unit to the odd ress where an alarm has been activated
. Helping the clients in opening case docket by phoning SAPS call centre in case of incidents such os robbery, house breoking and theft
. Later promoted to a coll centre position due to my personal capability ond personal strength I showed to the Coll Centre Monoger [Moriet Fourie
) whom
Iotely stall me to receptionist position where shewos a CallCente Monoger, 2. C.tll Centre
. Mqnoging ofinbounals and outbounds ond alam testing with technician for newly installed alarms orwhen technicians fix old ones
3. Receptionist
. Welcoming clients
. Answering calls and direct them to the relevont departments
. Taking messages ond emqil them to the right people
. Filing ond faxing
Reoson for leavino
. lndustrial change Ior new chollenges.ond
better pastures. I joined Rentrokfor o
diJferent control centre to deol with trocking only. REFERENC6
Nome ol compony
Contact person
occupotion
Contact number
Emoil
None ol compony
Contoct person
Occupotion
contoct nu,nbet
Rentra.k (Supergroup)
Lizzy Sello
Beteou Monoger
Lizzv.Sello(aemail.com
ADf Security
Contfol foom Monoget
076 O2S 6273/013 47O 6aA7
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