Customer Care Executive

Ranjit Singh Sisodiya

Amitesh Apartment, Flat no-201,Paganish Paga Juni – Indore - 452007

Mo. 853*******

Email : *************@*****.***

Career Objectives:

Seek to work in an environment that will challenge me further; while allowing me to contribute to the continued growth and success of the organization. Obtain a position that will provide me the ability to apply my skills and work experience to a growing industry. Look forward to working with a company that promotes quality services; and provides me with the opportunity to meet and exceed assigned goals.

Professional strengths:

•Possess three plus years of professional experience in the mentioned field

•Outstanding communication and interpersonal skills

•Familiar with basic operating systems like Microsoft Outlook, Office and the Internet

•Persuasive, emphatic with good problem solving skills

•Ability to deal with external and internal customer support in a professional manner

•Quick learner, detail oriented and ability to adapt to new processes in limited time frame

•Multi tasking skills and ability to work under pressure

Educational Qualifications:

Bachelor's of science in Microbilogy from Vikram university ujjain, in the year 2013.

12th from Board of secondary education M.P in Science 2010.

Professional Experience:

Organization: Resolve infocom Pvt. Ltd .

Duration: Feb. 2014 to Jun 2015

Designation: Customer Care Executive

•Serves as a basic point of contact for customers with complaints, queries, request, feedbacks etc

•Ensures that all the request, queries and complaint of customer are responded in a timely and professional manner

•Responsible for proper scrutiny and recording of the complaints received from customers

Organization: NSI Infinium Global Pvt. Ltd.

Duration: 5th Dec 2016 to 12th April 2019.

Designation: Senior Customer Care Executive

•Responsible for handling and solving international orders related issues via calls and mails

•Coordinates with internal teams in order to resolve complaints

•Provides customer support and handles the queries and complaints in late evening and early morning shift

•Follow-up and track on customer enquiries and complaints

•Maintains record of all enquiries & related details in Computer Systems

•Handled the tasks of contributing to other functional responsibilities of the organization

•Performed other administrative tasks as assigned

•Prepares daily reports on the daily activities of Customer Care team

•Provides all Back-office support tasks like sending and receiving mails

Personal Details:

•Name: Ranjit Singh Sisodiya

•Date of Birth: 10/07/1992

•Hobbies: Music, Movies, Reading books and Nightouts

•Marital Status: Single

Declaration:

I hereby declare that all the given information is true to best of my knowledge.

Date:

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