General Manager, Operations

IDOWU AYODELE DANIEL

CORPORATE SERVICE BUSINESS DEVELOPMENT PROJECT MGT ADMINISTRATION

MAIL: *********.**@*****.*** LINE: +234(0)812-***-****, +234(0)803******* LINKEDIN: linkedin.com/in/idowu-ayo-daniel-07218177 ABOUT ME

A dedicated professional, aimed at attaining efficiency by contributing my quota to an organizational success, a result-driven individual whose innate ability for working under minimum supervision coupled with strong interpersonal and organizational skills with experience spanning over a decade in business development roles, client service/management roles, customer service roles, administrative/HR roles, operational/tactical management function has been made possible with client satisfaction, diligence and effectiveness at assigned roles or functions as my creed. I avail my expertise, competency to effective development of my management hereby maximizing value accrual and profit to my organization. SKILLS

• Customer Service

• Client Relationship Management

• Business Development

• Management

• Administration/Operations Functions

• Microsoft office Proficiency

• Team Lead

• Human Resource

• Project Management

• Communications

• Time Management

• Stakeholders Engagement

CERTIFICATIONS

USMAN DANFODIO UNIVERSITY, SOKOTO

Post graduate diploma PGD

Public administration

EKITI STATE UNIVERSITY, ADO-EKITI

Bachelors of Science B.sc

Business Administration and Management

WEBSTER INSTITUTE HOUSTON TEXAS USA

Customer Relationship Management Certificate

INSTITUTE OF STRATEGIC MANAGEMENT NIGERIA

Certified: Full Member

NATIONAL INSTITUTE OF MARKETING NIGERIA

Certified: Associate Member

CAREER EXPERIENCES

MC AHOLIAB & BEZALEEL LIMITED

General Manager Operations

Current

My achievements:

• I designed the annual business plan detailing the opportunities available our core strength, and how to turn our weakness and likely threats to an advantage

• I set goals, and established policies for various units within the organization e.g. Comprehensive review of Customer Service i.e. establishing customers/clients acquisition methodology with emphasis on prompt response to customers inquiries and customer satisfaction at all times as the bedrock of our marketing penetration strategy.

• I introduced the culture of Service Level Agreement (SLA) across board to the business to ensure that our customers’ expectations are met accordingly i.e. Monitoring company performance against service level agreements and flagging potential issues for prompt resolution

• Acquisition and onboarding of reputable multinationals to the business offering business support function in administrative supplies, medical, technical and production consumables procurements and Logistics while discussion is ongoing with others.

• I lead the hiring process through supervision of the activities of the Human Resources Department to ensure the entire recruitment process is devoid of anomaly

• I oversee all projects embarked on by the organization having a timeline for project delivery according to organizations standard, clients’ satisfaction and regulatory bodies approval.

• I conduct business reviews to ensure clients are satisfied with our services and attending meetings with clients to build relationships with existing accounts

• I alert the sales team to opportunities for further sales within key clients.

• I attend periodic meetings with clients to build relationships with existing accounts, get their respective feedbacks on how to serve them better.

• I have been able to achieve client relationship targets and KPI’s as set by the management

• Working closely with every unit head within the organization to ensure common sense of purpose and direction according to set our goals and objectives

• I ensure that the resolution of customers’ complaints is inculcated into our standard operating process

• Periodic updating of our customer database i.e. (The CRM) and ensuring account managers are aware of changes within clients.

• I ensured that all business engagement undertaken by the business is profitable NIMCO CONSTRUCTION COMPANY LIMITED

Head, Corporate Services

2 year 6 months

My achievements:

• Design the annual plan for business opportunities, setting goals, and establishing policies for various units within the organization e.g. establishing sales forecast with market penetration strategy and evolve implementation procedures for accomplishing them.

• Ratify a proposal template and business briefs to be communicated to every prospective client/customer introducing our services and “class products” to them

• Preparation of budgets, controlling cost and keeping the organization on track financially, oversee the management of consumable/material supply chain and other resources to minimize the cost of service delivery.

• Oversee a weekly activity review of every unit under my purview with their respective team lead to ascertain progress made, matters arising and proffer workable recommendation/solutions to them.

• Determining the human resources needs i.e. hiring employees; oversee staff development planning, assignment of employees, training, deployment, promotion, redeployment and remuneration.

• Creating and maintaining proper communication channel cascading to and from every member of the organization effectively at all times i.e. creating an avenue for constant, accurate and responsive

• flow/dissemination of information from management to every employee, clients and all stakeholders respectively

• Oversee the assignment of clientele portfolio, outsourced projects and every business interest of the organization to competent managers and coordinates personnel and every work related activities of all sub units under my purview.

AHOLIAB AND BEZALEEL LIMITED

Business Development Assistant Project Manager

1 year 3 months

SITE MANAGER

7 months

My achievements

• Was fully accountable for all daily operations with the primary focus on exceeding expectation for the unit and increasing the subscription, purchase of the service of the organization.

• Ensured day to day operations and targets are achieved

• Prepared commercial proposal with accurately modeled cost and finalization of contracts.

• Clearly define commercial risks and consideration of pricing strategy

• Managed contracts and projects as well as developing key initiative to support growth

• Negotiated contracts cost and payment mode with all clients and supplier

• Followed up on yearly contract renewal i.e. retainership and outstanding payment where exist

• Managed purchase requirements, brand development, marketing and strategic planning

• Developed and execute marketing plans in order to promote the business, generate new lead to customers and expand clientele base as well as monitoring competitor’s activities

• Conducted assessment and propose improvements to methods, systems and procedures in areas such as operations, record management and communication.

• Established and implement Key Performance Indicators against all service provided to clients

• Oversaw the company’s procedure and policies relating to business development personnel LORACHE GROUP

Admin / Business Manager

1 year 1 month

Head, Operations (Facility and Environmental Service Manager) 6 months

My achievements

• Manage the operation, planning and implementation of policies and strategies of management

• Supervise and motivate staff in line with laid down rules and regulation of the organization

• Monitor operating cost, budget and resources (man, money & material) of the organization

• Create report form data analysis sourced and researched upon for effective management decision making.

• Communicate with clients and evaluate their needs and respective specification to align with the organizations’ mode of service delivery

• Advise on recruitment, training and development of personnel to the management

• Liaise with relevant government agencies and professional bodies regarding renewal of operating

• licenses, permits and bills payment

• Liaise with media house to promote the works, events, goodwill and image of the organization.

• Collaborate with all units within the organization to ensure service is delivered according to respective

(SLA)

• service level agreement and also supervise lower-level administrative staffs in completing certain tasks

• Preparing and editing correspondence, sending memos, reviewing reports and presentation for easy comprehension of decision makers.

• Engagement of service providers and also submitting a detailed bi-weekly activity report to the management COAST2COAST TRAVELS AND TOURS LIMITED

Business Development Operations Manager

10 months

3LINE CARD MANAGEMENT SYSTEMS

Business Merchant Manager

5 months

AIRTEL NIGERIA

Team Lead

Market Impact Team

1 year 8 months

BIO-DATA

Sex: Male

Nationality: Nigerian

Address: 12, Sanusi Ajilete Street, off College Bus-stop, Ifako Ijaiye, Lagos State, Nigeria. REFERENCE: AVAILABLE ON REQUEST

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