Life Insurance Customer Service

Navnit Kumar

Mobile: +91-999*******/931-***-**** ~ Email: ***.********@*****.***

Keen to work as a part of an organization to contribute by employing natural creativity and strong technical, communication and interpersonal skills for organization as well as my success and growth.

PROFILE

A result oriented professional with more than11years of experience in the areas of Sales,

Operations and Customer Service in BPO industry.

Currently associated with Sridhar Insurance Broker Pvt. Ltd. as Team Leader

(life and health insurance renewal, cross sale, opration department).

Excellent interpersonal, communication & organisational skills with proven abilities in customer relationship.

Work Summary

Sridhar Insurance Broker Pvt. Ltd. July-2013 to Present (Team Leader)

Accountabilities

Manage Customer Service Team and maintain MIS on daily basis.

Lead team and maintain team performance.

Resolve the customer issues with proper resolution. Retain the customers and cross sell to the customer.

Responsible for coordinating with each respective functions at HO/State/Division/Area/Branch-level and

Identify the reasons for any customer for renewal.

Handle escalated client like miss sale and multiple policies concern and resolved them.

Making target on daily, weekly & monthly basis,

Handling all official health and life insurance company correspondence.

Arrange the required documents with functional team.

Joined as Senior Executive and got promoted as TL in 2015.

And again got promoted Ass.manager in 2017

Netambit Info source & E Services Pvt. Ltd. May 2011 t0 JULY 2013 (2.2 Years)

Sr. Executive (Customer Service, Renewal life insurance Department)

Accountabilities

Call to client ask for renewal and resolve issue like service, plan miss sale, branch

To negotiate client and educate him how important life insurance for his life

Handle escalated clients, providing service resolving issue within the pre-decided TAT for renewal.

Follow up with departments and branches for walk-in clients.

Sparsh BPO Service Ltd. Dec-2008 to May-2011(3.5 Years)

CSA

Accountabilities

Made outbound calls to write-off customers for recovery and offer for settlement of personal loan.

Adhered to Citi Financials Code of Conduct (COC) for collections along with RBI guidelines

and fair WO recovery collection.

Educated customers about the consequences of none payment including impact on CIBIL rating.

Resolved difficult collection issues through effective negotiation with customers and cooperation

with external collection agencies in an effort to settle and close

Resolved customer queries with hard recovery to follow coc time window and quality.

ATS Pvt.Service Ltd.Aug-2008 to Dec-2009 (3Months)

EBS

Accountabilities

Sparsh BPO took over to ATS in 1st Dec-2008 as same process.

Educate to customers about CIBIL and settle personal loan

Achievements:

Got award for highest collection to stay on top for 26 month in 2010.

Scholastic Credentials

Completed Graduation (B.A.) from Kanpur University.

Completed 10+2 U.P. Board.

Completed 10th from U.P. Board.

PERSONAL DETAILS

Language : Hindi, English, Gujarati

Father’s Name : Uma Shankar Shukla

Date of Birth : 08-July-1983

Marital Status : Married

Address : Sec-49 Noida

Date:

Place: (Navnit Kumar)

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