Computer skills, positive client satifaction, Handeling team and opera

POOJA BHARDWAJ

Mobile: 891-***-****, 882-***-****

E-Mail: ********.********@*****.***

CAREER OBJECTIVE

Exploration and learning along with organizational welfare is my objective. My work is my motivation that helps me to explore myself and realize my potential. Effective communicator with strong skills, also when it comes to goals, I make sure that all of my team reaches the summit.

PROFESSIONAL EXPERIENCE

Position Process Advisor (PPI)

Company Barclays Global Service Centre

Location Noida (Uttar Pradesh)

Date February 2019- Till Date

My Deliverables

Resolution of Mis-Sold PPI (Fulfillment Noida) using Respond, EDOSTAR, Barclays Secured Browser etc.

End to end transaction for claims.

Here I have to met my daily targets of 25 cases per day.

I Should met the quality of atleast 99% or more.

I should be able to maintain my daily APT for cases.

1 year of teaching experience as a Mathematics teacher in G.S Academy Moradabad from April 2018 – February 2019.

3 years of teaching experience as a Mathematics and Computer teacher in D.P.S Moradabad from April 2014 – March 2017.

1+ year of teaching experience as a mathematics and computer teacher in V.K Public School from January 2013 – March 2014.

EDUCATIONAL PROFILE

Passed B-Tech from Gautam Buddh Technical University in INFORMATION TECHNOLOGY with 75%.

Intermediate from B.A.K Inter College Moradabad and secured 67%, Math’s(80), Physics(74), Chemistry(73).

High School from B.A.K Inter College, Moradabad and secured 68%, Sanskrit (75), English (75) Second topper of School.

CERTIFICATIONS

Manual Testing Certification course From DUCAT Noida (2020).

Two Months summer training in C (2010).

Training on DOT NET Framework (2011)

PROFILE SUMMARY

Good knowledge of Functional Testing (Smoke Testing, Sanity Testing, System Testing, GUI Testing, Regression Testing, User acceptance Testing (UAT), Alpha Testing, Beta Testing.

Good Knowledge of Black Box and White Box Testing and their techniques.

Understanding of BUG, Defect and Error.

Understanding of SDLC, STLC, Bug Life Cycle.

Knowledge of Quality Control and Quality Assurance.

Good Knowledge of Testing concept, Test cases.

Good understanding of Waterfall, Agile.

Knowledge defect management tools like JIRA.

Knowledge on SQL Server Database Management System.

Knowledge on writing and executing SQL Statements

ACADEMIC PROJECT WORKS

Quiz Game

Technology Used: Front End: ASP.Net; Back End: MS-Access

Library Management System

Language used: C & C++

Hotel Management System

Technology Used: Front End: ASP.Net; Back End: MS-Access

SKILLSET

Business Development Client Satisfaction

Negotiation Positive Customer Satisfaction

Administrative & Organizing Handling team & Operations

Management Information Internal Portal & report Publishing

Interpersonal relations Team Members and Clients

Microsoft Proficiency Word, Power Point and Excel

Multi- Tasking

TECHNICAL SKILLS

Operating System: Proficient in Microsoft Windows.

Applications : Hands on experience in excel formulated sheets, SQL.

EXTRAMURAL ENGAGEMENTS

Won prizes in various school and college level activities.

I have participated in many cultural events as collage, dance, mehandi, rangoli, extempore etc. in school, college and office events also.

KEY STRENGTHS

I am an Honest, dedicated and hard working person.

I am a person inculcated with team spirit, adaptable and flexible in work.

I am an effective presenter, good listener and and good speaker as well.

My time management and presentation skills are good.

PERSONAL DETAILS

Date of Birth : 25/06/1991

Marital Status : Single

Language known : Hindi, English

Permanent Address : L.I.G D-17 Ram Ganga Vihar phase 2nd extension,

Moradabad(U.P). (244001)

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

Pooja Bhardwaj

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