ESL tutor
Resume:
Jannine “Gabby” A. Arellano
Baguio City Benguet, Philippines
***************@*****.***
HIGHLIGHTS
Teaching and tutoring
Superior customer service
Telephone skills
Can work under pressure
Event organizing
Time management
MS Office proficient
Bilingual: English and Tagalog
Professional and mature
Exceptional interpersonal skills
Upbeat, friendly and positive
Able to effectively multitask
WORK EXPERIENCE
Transcriber/Proofreader/Trainer, Bytedance, Beijing, China
April 2018 – May 2020
Project-based (Part-time)
●Completing transcriptions in a timely manner and reviewing drafts for any spelling, grammar, or formatting errors, as well as other inconsistencies.
●Communicating with the client or supervisor when there are issues.
●Submitting completed drafts to clients and correcting any errors as per their feedback.
Instructional Specialist/Marketing Officer, ABC360 Philippines, Naguilian rd. Baguio City
June 2015 – August 2019
●Provide basic to advance and Business English knowledge to Chinese learners online
●Help students improve their speaking, reading, listening and writing skills.
●Help students to build their confidence in the English subject.
●Facilitate and manage online discussions
●Assess and monitor student’s improvement
Online personal virtual assistant, Haiwing International, Shenzhen, China
Dec 2016 –January 2018
(Part-time)
●Worked as a purchaser of printer products from different countries
●Answer phone calls and email inquiries
●Organize files and documents
Owner/Staff, JMJ Tumble n’ Wear Laundry Shop, Pateros, Metro Manila
Feb 2013 – Mar 2015
●Manage and control laundry operations
●Ensures all laundry services can meet the standards
●Supervise the work of the laundry staff
●Managing cash flow and keeping on top of finances
●Planning annual budget
●All around staff
Customer Service Representative, IBM Daksh Phil. Inc., Ayala, Makati City Manila
Feb 2012 – Mar 2013
Telecom - Sprint Account
●Listen and respond to customer needs and concerns to achieve satisfaction
●Provide information about our products and services
●Update customer information in the database during each call
●Handling customer complaints and provide appropriate solutions or alternatives
●Troubleshoot technical problems customer encounters
Customer service Representative, SITEL Philippines, Ortigas, Pasig City Manila
May 2011 – Jan 2012
RETAIL – Sears Account
●Listen and respond to customer needs and concerns to achieve satisfaction
●Provide information about our products and services
●Handling returns and complaints
●Meet personal/team sales targets and call handling quotas
●Take orders, determine charges, and oversee billing or payments
Assistant chef, BPI 1851 Club Orange Kettle Inc., Ayala Makati City, Manila
Nov. 2010 – April 2011
●Preparing food directed by the head chef
●Maintaining standard sanitation
●Hand ingredients and utensils to head chef during food preparation activities
●Set prepared dishes so that they look aesthetically pleasing
Assistant Office Administrator, Apicius Culinary Arts, Paranaque city, Metro Manila July 2010 – April 2011
(part-time)
●Receiving and directing visitors
●Answering phone and email inquiries
●maintaining office filing and record keeping of students
●Prepare and deliver promotional presentations
●Compose and post online content on the school’s website and social media accounts
Private English Tutor, Greenvalley Baguio City
April 2008 – Jan 2009
(Part-time)
●Provide basic English to Korean learners
●Assisting students with homework and other class assignments
●Help students improve their speaking, reading, listening and writing skills.
Education
●Culinary Arts
Vocational: Apicius Culinary Arts, Paranaque City, Manila
June 2010 - June 2012
●BS – TOURISM
College: University of the Cordilleras, Baguio City
June 2006 - 2008
●High School: University of Baguio Preparatory High School, Baguio City
June 2002-June 2006
Character Reference
Mary Jane Apuan
Supervisor
Abc360 Philippines
0917 – 5533840
Dave Vicencio
Supervisor
Abc360 Philippines
0916 – 9980150
Rico Dimapilis
Co-worker
Abc360 Philippines
0921 – 4055199
Contact this candidate