Jannine “Gabby” A. Arellano

*** **. * **** ****

Baguio City Benguet, Philippines

091*-******* / 074-***-****

adftbs@r.postjobfree.com

HIGHLIGHTS

Teaching and tutoring

Superior customer service

Telephone skills

Can work under pressure

Event organizing

Time management

MS Office proficient

Bilingual: English and Tagalog

Professional and mature

Exceptional interpersonal skills

Upbeat, friendly and positive

Able to effectively multitask

WORK EXPERIENCE

Transcriber/Proofreader/Trainer, Bytedance, Beijing, China

April 2018 – May 2020

Project-based (Part-time)

●Completing transcriptions in a timely manner and reviewing drafts for any spelling, grammar, or formatting errors, as well as other inconsistencies.

●Communicating with the client or supervisor when there are issues.

●Submitting completed drafts to clients and correcting any errors as per their feedback.

Instructional Specialist/Marketing Officer, ABC360 Philippines, Naguilian rd. Baguio City

June 2015 – August 2019

●Provide basic to advance and Business English knowledge to Chinese learners online

●Help students improve their speaking, reading, listening and writing skills.

●Help students to build their confidence in the English subject.

●Facilitate and manage online discussions

●Assess and monitor student’s improvement

Online personal virtual assistant, Haiwing International, Shenzhen, China

Dec 2016 –January 2018

(Part-time)

●Worked as a purchaser of printer products from different countries

●Answer phone calls and email inquiries

●Organize files and documents

Owner/Staff, JMJ Tumble n’ Wear Laundry Shop, Pateros, Metro Manila

Feb 2013 – Mar 2015

●Manage and control laundry operations

●Ensures all laundry services can meet the standards

●Supervise the work of the laundry staff

●Managing cash flow and keeping on top of finances

●Planning annual budget

●All around staff

Customer Service Representative, IBM Daksh Phil. Inc., Ayala, Makati City Manila

Feb 2012 – Mar 2013

Telecom - Sprint Account

●Listen and respond to customer needs and concerns to achieve satisfaction

●Provide information about our products and services

●Update customer information in the database during each call

●Handling customer complaints and provide appropriate solutions or alternatives

●Troubleshoot technical problems customer encounters

Customer service Representative, SITEL Philippines, Ortigas, Pasig City Manila

May 2011 – Jan 2012

RETAIL – Sears Account

●Listen and respond to customer needs and concerns to achieve satisfaction

●Provide information about our products and services

●Handling returns and complaints

●Meet personal/team sales targets and call handling quotas

●Take orders, determine charges, and oversee billing or payments

Assistant chef, BPI 1851 Club Orange Kettle Inc., Ayala Makati City, Manila

Nov. 2010 – April 2011

●Preparing food directed by the head chef

●Maintaining standard sanitation

●Hand ingredients and utensils to head chef during food preparation activities

●Set prepared dishes so that they look aesthetically pleasing

Assistant Office Administrator, Apicius Culinary Arts, Paranaque city, Metro Manila July 2010 – April 2011

(part-time)

●Receiving and directing visitors

●Answering phone and email inquiries

●maintaining office filing and record keeping of students

●Prepare and deliver promotional presentations

●Compose and post online content on the school’s website and social media accounts

Private English Tutor, Greenvalley Baguio City

April 2008 – Jan 2009

(Part-time)

●Provide basic English to Korean learners

●Assisting students with homework and other class assignments

●Help students improve their speaking, reading, listening and writing skills.

Education

●Culinary Arts

Vocational: Apicius Culinary Arts, Paranaque City, Manila

June 2010 - June 2012

●BS – TOURISM

College: University of the Cordilleras, Baguio City

June 2006 - 2008

●High School: University of Baguio Preparatory High School, Baguio City

June 2002-June 2006

Character Reference

Mary Jane Apuan

Supervisor

Abc360 Philippines

0917 – 5533840

Dave Vicencio

Supervisor

Abc360 Philippines

0916 – 9980150

Rico Dimapilis

Co-worker

Abc360 Philippines

0921 – 4055199

Contact this candidate