Hira Khan

***** ***** ****** ****** 703-***-**** (Cell)

Woodbridge, VA 22191 Email: adftbg@r.postjobfree.com

LinkedIn: linkedin.com/in/hirak786

Relocation: NO Travel: Negotiable

PROFESSIONAL SKILLS SUMMARY

A Business Analyst with over five years of progressive business, technical, and consulting experience in government, insurance, healthcare, and financial industries providing expertise in the following areas:

* Requirements Elicitation & Analysis * Facilitation

* Business & Technical Procedural Walkthroughs * Agile Story Mapping

* Scaled Agile Framework Environment * Scrum and Kanban

CITIZENSHIP: U.S. SECURITY CLEARANCES: DHS\USCIS: Public Trust

FORMAL EDUCATION

MS, Applied Information Technology, George Mason University, Cont.

BS, Public Health/Community Health Education, University of North Carolina, Year: 2015

PROFESSIONAL CERTIFICATIONS

Certified Scrum Master: CSM - Scrum Alliance

SAFe Agilist (SA5), Scaled Agile, Inc

SAFe Product Owner/Product Manager (PO/PM 5), Scaled Agile, Inc

Certified Business Analyst Professional (CBAP), Intl Institute of Business Analysis

Tableau Server Certified Associate, Tableau Software, LLC

Tableau Server Consumer, Tableau Software, LLC

Tableau Server Analyst, Tableau Software, LLC

TECHNICAL SKILLS

Database & Programming Language: SQL

CM & Requirement Tools: Visio, Jazz ALM, Quality Center, SharePoint, JIRA, LeanKit, Pivital Tracker, Team Foundation Server (TFS)

Testing Tools: Selenium, SoupUI

PROFESSIONAL EXPERIENCE

11/19 – 07/20 - Alethix, LLC: Sr Business Analyst

Worked at US Citizenship and Immigration Services (USCIS) helping them to explore and resolve anti-agile patterns that are interfering with their Agile adoption in the e-Processing initiative. Toward that end, I participated in strategic and tactical planning discussions gathering requirements in the areas: design, development, testing, deployment, and operations. I retrieved, and analyzed large datasets using SQL, and Excel to define operational solutions and approaches.

I used Tableau to create innovative executive dashboards, scorecards, and weekly/monthly reports on the status of key business measurements. I developed interactive dashboards, reports, and analysis templates for personnel directly involved in the e-Processing value stream to better allow them to identify issues and quickly resolve them.

I also held weekly data calls to communicate out to all six branches and authored the System Delivery Division e-Newsletter.

04/19 – 11/20 - Genesis Consulting: Sr Business Analyst

Worked at US Citizenship and Immigration Services (USCIS) helping them manage multiple projects across all the portfolios within USCIS. I supported software testing and deployment efforts. In addition, I collaborated with stakeholder groups across the organization to ensure business and technology alignment.

I created project plans in accordance with project management framework standards and procedures and organize them in SharePoint. I was able to identify ongoing issues and gaps within project plans, to eliminate implementation issues. I was involved in the developing the Business Requirement document (BRD) and Functional Requirement document (FRD) and maintaining the Requirement Traceability Matrix (RTM) related document.

I also held Joint Application Design (JAD) interviews and facilitated meetings with project teams. I was able to provide professional facilitation, coaching, conflict management to aid these team in becoming high-performance teams.

Moreover, I was able to build and establish strong working relationships with product managers and stakeholders.

02/18 – 03/19 - Creatrix, LLC: Requirements Analyst/Scrum Master

Worked at Transportation Security Administration (TSA) helping them to build and maintain the product backlog and as well as refining user stories in Backlog grooming sessions prior to Sprint Planning sessions. I organized and facilitated sprint planning, daily stand-ups, sprint reviews/demos, and retrospectives. And I empowered the team to make system and process improvements that captured during sprint retrospectives.

I also created and maintained the Product Review Status report for the government customer so that they are aware of what requirements have been completed each quarter. I helped support the QA tester with any testing that is needed before the end of the sprint cycle. I mentored junior Business Analyst(s) with creating user stories and dependencies using ALM Jazz and kept them up to date with the most recent information. I was managed the SharePoint site for documents related to the project such as the PSR deck, requirements documents and wireframes.

07/17 – 01/18 - Insight Global: Requirements Engineer

While at Becton Dickinson, I worked directly with the business unit gathering functional and performance requirements for a medical mobile/ desktop application. I facilitated story mapping sessions with the stakeholders to identify the priority of features and their stories that would then become the application’s development roadmap.

I held sprint demo and review sessions with all the stakeholders to go over work which was completed at the end of every sprint. I acted as the Subject Matter Expert for the Project Manager, team developers and testers, and stakeholders. I also completed documentation that was needed for the product to be FDA compliant.

12/16 – 06/17 - Pyramid Systems Inc: Business System Analyst

Worked at the Security Exchange and Commission (SEC) helping them to create wireframes in Balsamiq mockups that demonstrate the user needs and fulfil their requirements. Interacted with end-users, SMEs, and team members to identify the project scope and prepare business/functional requirement documents, user stories, and activity diagrams.

Facilitate Sprint Demo/Review sessions with the client to ensure that product is meeting their expectations. I performed gap analysis on missing requirements and enhancements needed for the application. I also participate in the development of training materials for new technology and organized User Training sessions. Finally, I actively mentored junior Business Analysts on addressing issues and identifying appropriate solutions.

01/15 - 11/16 - Randstad Technologies, LP: Business Analyst

Worked at Monster.com helping them elicit client requirements using techniques such as interviews, document analysis, requirements workshops, business process descriptions, use cases, scenarios, business analysis, and workflow analysis. I worked directly with product managers and product owner to understand the current business process and perform Gap Analysis on existing software. I Interacted with business owners, SMEs, and management team to identify the scope of the project and to prepare a business requirements document, use cases, user stories, and activity diagrams as part of developing technical requirements and/or functional specifications.

I provided guidance to project managers, product owner, business owners, development team and subject matter experts on outstanding issues and action items. I facilitated and managed meeting sessions with business owners, business system owners, development team, testing team, and process control team.

In addition, I participated in the development of training materials for new technology and organized User Training sessions. I coordinated the development, design, and execution of User Acceptance Testing (UAT).

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