Manager Office

SALWA KHALID TAHA

***-******** *****

Mississauga, ON Canada L5V 1X5

Mob: 437-***-****

**********@*****.***

Professional Summary

My experience encompasses great deal of office administrator, credit officer & secretarial functions. This varied exposure provided me an opportunity to leverage my skills and utilize my full range of capabilities to achieve career growth. Maintain excellent communication, organizational & time management skills. Looking for new opportunities to build a successful career.

HIGHLIGHTS OF QUALIFICATIONS

Highly organized, energetic and dedicated executive secretary with more than 10 years’ experience performing professional admin and secretarial tasks

Cleared a backlog of 2500 insurance letters within a very short period of time – 2 months –

Delivered the target of reviewed and confirmed 50 legal documents on daily basis.

Coordinated division events and activities at the best economical locations which saved expenses by 30%

Created a more efficient word database for forms, letters and documents which decreased production time by 20%

Initiated filing and record system which yield time and efforts saving for around 40%

Proficient with Microsoft office (Outlook, word & excel), PowerPoint presentations & Oracle Database Professional Experience

Senior Accounting Clerk Aug 2019 – Mar 2020

Customer Transaction Support, Transaction Services/Fulfillment Retail & Business Service Center-Scotiabank- Mississauga

Fulfillment of account write-off requests.

Support verification of other fulfillment activities such as redomicile requests, overdraft maintenance, return mail, …

Support to any other tasks or projects as assigned by management

Responds promptly and effectively to service inquiries, concerns and complaints from the branches. Power of Attorney Officer Dec 2018 – Jul 2019

Center of Excellence, Estates Division

Personal Banking Delivery Excellence-TD Canada Trust- Mississauga

Reviewing Internal Power of Attorney requests, General Power of Attorney requests and Revocation documents.

Daily contacts with TD branches through phone calls and generic emails to clarify outstanding queries.

Participate in touch points, team meetings and coaching sessions.

Maintain security of all bank records and correspondence. SALWA TAHA

**********@*****.***

Contribute to the overall success of the Center of Excellence Team by completing the assigned work volumes accurately in an efficient manner where deadlines are met. Credit Administration Officer July 2018 – Dec 2018 Discharging Team, Corporate Division

Personal Banking Delivery Excellence-TD Canada Trust- Mississauga

Process Discharge statements for mortgages, loans & lines of credit

Interacting with solicitors for follow up on settlements & cancellations

Generate insurance letters (cancellation & confirmation letters).

Filing copies for audit purposes according to Department procedures.

Prepare Daily Action Report DAR: Maintain daily review of all comments and keep up to date

Create document tracker as a quick follow up to enhance productivity

Ensure that clients problems are handled appropriately, advice & educate them when necessary

Identify areas of high risk and escalate in a proper manner to minimize losses to the bank.

Keep the team manager informed of every day progress in order to achieve the set goals and targets. Office Administrator Feb 2002 till July 2016

Oil Field/ADMA-OPCO, Abu Dhabi, UAE

Handle & register all outgoing & incoming correspondence (emails, letters & faxes).

Prepare Minutes of Meeting reports and prepare presentation on request.

Respond to emails on behalf of the manager/Vice President

Receiving & screening phone calls and directing them when appropriate.

Track stocks of office supplies and place orders when necessary.

Maintains and updates the filing system electronically and paper records and keep easy accessible

Calendaring management & booking appointments

Do expense sheet & submit timely reports on weekly & monthly basis

Schedule and organize events and workshops

Education &Certifications

Social Sciences, 3rd year Lebanese University 2000-2002 Diploma in Business Administration Siblin Training Centre, UNRWA, Lebanon 1994-1996 IT Skills

Advanced End-User for all MS office & internet applications Intralink Systems

FFT

AS400

Maximo software

Oracle

Language Proficiencies

English: Fluent Arabic: Native

SALWA TAHA

**********@*****.***

Professional skills

Professional Typist (Arabic & English)

Strong communication skills.

Time management skills and multi-tasking

Team player

Self-motivated, self-starter and problem solving

Attention to details

Honors & Activities

Honor List Diploma – Siblin Training Center

Received TD Appreciate for error-free processing of documents (POA) efficiently and clearing back logs. References

Available upon request

Contact this candidate