Manager Resources

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DONNA WABSHINAK

** ******** ****, *** *********, CT 06812

**********@***.*** 203-***-****

Skillful and dedicated HR Professional with extensive experience in the coordination, planning, and support of Human Resources and Business Management functions, seeking a challenging position in a fast-paced environment to help meet corporate objectives. PROFESSIONAL EXPERIENCE

SCHOLASTIC BOOK FAIRS – Danbury, Connecticut

Sr. HR Generalist August 2009 to Present

Lead all recruitment activities for the Northeast Region of Scholastic Book Fairs including sourcing, conducting phone and in person interviews, scheduling interviews with Regional Management team.

Driver Recruiting for Northeast Region locations (Maine through New Jersey)

New Hire On Boarding and Driver On Boarding - DOT Compliance

Insured all appropriate pre-hire background investigations, drug testing and reference checks are complete and processing all related paperwork for new hires and terminations.

Support and Assist the HR Manager in implementing policies, creating programs that foster a positive organizational culture.

Analyze employee survey results and feedback sessions

Travel to Branch Locations to conduct Round Table Meetings, Open Enrollment Meetings and HR Audits ensuring all locations are following company policies, state and federal labor laws (including legal postings, maintain OSHA 300 Log, etc)

Conduct investigations and interviews in relations to Employee Relation matters

Consult with Mangers on areas of Employee Relations Issues, Employee Performance Management and Attendance Management.

Assist Branch Managers in relations to safety and other human resource related matters.

Project Management

o Employee Service Award Project

o Kronos Upgrade

Change Management

General Manager Administrative Assistant / HR Coordinator November 2004 to August 2009

Support GM in day-to-day management/supervision of Region and Branches by providing administrative assistance and communicating all activities, concerns or feedback.

Strong ability to maintain confidentiality relative to human resource issues, management direction, pricing, promotions, inventory, merchandising, distribution, clients, customer lists and financial information.

Provide support to the Sales Manager via formatting, running and developing sales analysis reports.

Provide clerical and administrative support to the Human Resources Manager.

Schedule and co-ordinate meetings for General Manager and Human Resources Manager.

Prepare, present and distribute materials to Region’s key managers.

Coordinate placement of help wanted ads, job postings. Coordinate temporary Associate usage. Approve temporary agency invoices.

DONNA WABSHINAK

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Maintain current and accurate administrative and HR filing systems for documents, correspondence, reports, etc.

Answer and direct phone calls in a courteous, professional manner; professionally interact with vendors and customers.

Maintain attendance records; handle incoming/outgoing mail, sort and distribute for General Manager, Human Resources Manager and Regional Managers

Schedule travel, hotel and transportation accommodations for General Manager and Human Resources Manager.

In absence of Human Resources Manager, act as back-up for benefits and orientation.

Maintain master copy of Associate Handbook and human resources forms, and insure all copies are up-to-date.

Perform special projects or programs as assigned by General Manager and Human Resources Manager, such as Innovators Program, researching annual budgets, etc.

Communicate with all departments of the company and professionally represents the General Manager and Human Resources Manager.

System Clerk III October 2001 –November 2004

Write Telemarketing scripts with DMA and FTC guidelines.

Operate and programming a predictive dialer to distribute calls for up to 65 TSR.

Review Customer Complaints and communicate with internal management and outside vendors to resolve.

Track Customer Complaints to alert Management of trends

Prepare payroll reports and enter into Peoplesoft Cluster reporting bi-weekly.

Provide supervision support for Telemarketing Center

Quality Assurance for Outside Vendors and inside Telemarketing Center.

Assist in communicating information for distribution of leads and instructions of the promotion.

Telemarketing Service Representative (Part Time) June 1995 – October 2001

Sell educational products and books via telephone to inside and outside customers.

Maintained productivity of 120%

Provide training and coaching to new TSR staff.

EDWARDS SUPERMARKET – New Milford, Connecticut

Deli-Clerk / Back-up Manager (Part Time) January 1990 – June 1995

Customer Service for Deli Customer

Maintain Deli Cases

Prepare salads and hot meals

Order product weekly and daily

Process vendor invoices

Complete weekly schedule for Deli employees within budget. Continued…

SEMINARS AND AWARDS:

Human Resources and the Law – Rockhurst University Continuing Education

Behavioral Interviewing Skills – Rockhurst University Continuing Education

Crucial Conversations

2007 Book of Distinction Award – Scholastic Book Fairs

Contact this candidate