Brandon Waters

Collaborative, Personable, Accountable

PROFESSIONAL SUMMARY

Focused on adding value, creating measurable team and customer centered outcomes for their Amazon Ecosystem

EDUCATION

Bachelor of Arts, Business

Economics: California State

University Fullerton

AWS: Certified Solutions

Architect Associate

CompTIA Security+: Certified

CompTIA Network+: Certified

EXPERIENCE

Sales Representative

Apria Direct (2018-2019)

• As Sales Team Leader, we grew revenue per salesmen from $20K per month to $85K per month in under a year. My personal best month came in July 2019 with $112K in closed sales

• Team lead in service tickets completed (40-50 tickets) per day and customer satisfaction scores (91% satisfaction), while exceeding sales quota

• Maintained peak levels of customer satisfaction via CRM tools for post- purchase customer support and prospecting

• Mastered line of products to provide the best solution for each customer’s needs, from CPAP machines to Oxygen Concentrators

• Managed, coordinated and monitored projects from the proposal stage to the implementation, while maintaining compliance and privacy data accurately

• Executed customer-centric strategies leading to increased customer satisfaction, loyalty, and repeat purchases

• Flexible and able to multitask; works well within a fast-moving environment, while driving to ensure customer and team success is priority number one

• Adopted an eternal learner mindset absorbing key aspects of the industry related to planning, managing people, and general administrative support Lead Sales Associate

Claim Jumper (2012-2018)

• Outperformed wait staff average sales by up to 15% while providing a memorable customer experience

• Built trust with company key decision makers and led team efforts to bring in new revenue producing pivotal accounts

• Led a team revamp effort to increase customer retention, resulting in 30% growth in new customer adoption

• Utilized communication, organization, and time management skills to maintain confidential customer data records

• Worked with vendors and built a communications bridge to facilitate payments, contracts, and necessary authorizations

• Collaborated seamlessly with cross department teams to guarantee customer satisfaction

• Created scheduling and inventory program for 10-person team adftag@r.postjobfree.com

Los Angeles, CA

949-***-****

linkedin.com/in/BrandonWatersIT

STRENGTHS

Customer Service Excellence

Troubleshooting

Collaborative Negotiation

Project Management

Using Big Data to Make Decisions

Network Configuration and Support

Microsoft Office Suite 365

Creative Problem Solving

Strategic Planning

Customer Development & Retention

Written & Verbal Communication

Change Management

Multiple CRM Software Experience

Process Improvement Success

Conflict Resolution

Relationship Builder

Secured Cloud Solution Selling

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