Sales Representative
Resume:
Brandon Waters
Collaborative, Personable, Accountable
PROFESSIONAL SUMMARY
Focused on adding value, creating measurable team and customer centered outcomes for their Amazon Ecosystem
EDUCATION
Bachelor of Arts, Business
Economics: California State
University Fullerton
AWS: Certified Solutions
Architect Associate
CompTIA Security+: Certified
CompTIA Network+: Certified
EXPERIENCE
Sales Representative
Apria Direct (2018-2019)
• As Sales Team Leader, we grew revenue per salesmen from $20K per month to $85K per month in under a year. My personal best month came in July 2019 with $112K in closed sales
• Team lead in service tickets completed (40-50 tickets) per day and customer satisfaction scores (91% satisfaction), while exceeding sales quota
• Maintained peak levels of customer satisfaction via CRM tools for post- purchase customer support and prospecting
• Mastered line of products to provide the best solution for each customer’s needs, from CPAP machines to Oxygen Concentrators
• Managed, coordinated and monitored projects from the proposal stage to the implementation, while maintaining compliance and privacy data accurately
• Executed customer-centric strategies leading to increased customer satisfaction, loyalty, and repeat purchases
• Flexible and able to multitask; works well within a fast-moving environment, while driving to ensure customer and team success is priority number one
• Adopted an eternal learner mindset absorbing key aspects of the industry related to planning, managing people, and general administrative support Lead Sales Associate
Claim Jumper (2012-2018)
• Outperformed wait staff average sales by up to 15% while providing a memorable customer experience
• Built trust with company key decision makers and led team efforts to bring in new revenue producing pivotal accounts
• Led a team revamp effort to increase customer retention, resulting in 30% growth in new customer adoption
• Utilized communication, organization, and time management skills to maintain confidential customer data records
• Worked with vendors and built a communications bridge to facilitate payments, contracts, and necessary authorizations
• Collaborated seamlessly with cross department teams to guarantee customer satisfaction
• Created scheduling and inventory program for 10-person team ***********@*****.***
Los Angeles, CA
linkedin.com/in/BrandonWatersIT
STRENGTHS
Customer Service Excellence
Troubleshooting
Collaborative Negotiation
Project Management
Using Big Data to Make Decisions
Network Configuration and Support
Microsoft Office Suite 365
Creative Problem Solving
Strategic Planning
Customer Development & Retention
Written & Verbal Communication
Change Management
Multiple CRM Software Experience
Process Improvement Success
Conflict Resolution
Relationship Builder
Secured Cloud Solution Selling
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