Service Representative Customer

YESENIA GRIMALDO

*****************@*****.***

Phone 832-***-****

OBJECTIVE

Customer Service Specialist

SUMMARY OF QUALIFICATION S

-Bilingual in English & Spanish. Computer literate

-15 years of experience interacting with customers in a professional manner.

-Knowledge of medical terminology

-Ability to type 65wpm with 10 keys by touch skills.

WORK EXPERIENCE

Nov 2011- April 2012- American Association of Notaries

Customer Service Representative/Call Center

-Responsible for assessing inbound telephone calls/100+ daily, process new and renewal notary

applications in system, verified approved and denied applications from the state, assisted with

clients bond, entering daily work orders of supplies in system and submit for shipping, printed

and mailed out membership cards to clients.

Jan 2006-August 2008 City of Houston Parks and Recreation

Bilingual Customer Service Representative/Maintenance Facility

-Answered multi-line phones, entered payroll, distributed and collected timesheets,

maintained employee files, data entry of work orders, prepared new worksite

work orders, reported maintenance repairs, reported vehicle repairs,

assisted in ordering equipment supplies, distributed checks and sorted mail.

Oct 2001- Dec 2005 City of Houston Parks and Recreation

Bilingual Customer Service Rep/Community Service Program-Call Center

-Responsible for assessing inbound telephone calls/100+ calls daily, scheduled and

cancelled appointments, conducted orientation, provided referrals to new

clients, process new callers intake sheets, prepared and submitted daily work schedules to

worksites, distributed timesheets to worksites for clients to sign, process monthly report of

hours worked to the courts, assisted Referral Reps from Harris County, Federal, Municipal

Courts in verifying hours worked from clients and answered discrepancies.

Nov 1993- Oct 2001 City of Houston Parks & Recreation

Administrative Aide/Zoo Hospital Department

-Answered multi-line phones for veterinary staff, data entry of medical examinations,

handled animal health certificates for outgoing/incoming animals, maintained animal

records, process animal necropsy files, filed correspondence, sorted mail, assisted with

pharmaceutical orders, stocked/labeled drugs, labeled/filed x-rays, greeted vendors, received

deliveries, prepared packages for further lab testing.

EDUCATION

Houston Community College Houston, TX.

Certificate in Medical Billing and Coding

Houston Community College/Central Houston, TX.

General Studies

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