Sales Executive Social Media

RESUME

PERSONAL DETAILS:

Name : NIKITA SHARAD KHANDERAO

Gender : Female

D.O.B. : 24-09-1990

Address : R-5, Ganesh Krupa Panchsheel Niwas, Chaitanya Nagar, Opp I.I.T Market, Powai, Mumbai - 76. Maharashtra, India

Language Proficiency : English, Hindi, Marathi

E-Mail Id : *****.****@*****.***

Contact no. : +91-996*******

OBJECTIVE:

To adapt to the working environment and deliver my expertise in the innovative hospitality skills, while maintaining the integrity and work ethics, thereby keeping up the reputation of the organization. EDUCATIONAL QUALIFICATIONS:

Course Institute / College / School University/ Board Month & Year of Passing B.A. K. J. Somaiya College of Arts & Commerce Mumbai University July 2012 H.S.C. K. J. Somaiya College of Arts & Commerce Mumbai University February 2009 S.S.C. Kendriya Vidyalaya, IIT Powai CBSE May 2007 INDUSTRIAL EXPOSURE & WORK EXPERIENCE:

Course (PGDT&T) : Garware Institute of Career Education & Development Company : Veena Patil Hospitality Pvt. Ltd.

Duration : From 3rd March to 31st May 2014 ( 3 Months ) Designation : Trainee

Functional Area : Sales Management Department

Company : Veena Patil Hospitality Pvt. Ltd. ( Veena World ) Joining & Leaving date : 18th Feb 2015 to 24th Feb 2020 Work Experience : 05 years

Location ( HO ) : Vidyavihar, Mumbai

Designation : Sales Executive – FIT / Customized Holiday Functional Area : Sales Management / Sales Control Department JOB DESCRIPTION & ROLE :

i.) To resolve customer’s queries and issues within a specified turnaround time (TAT).

Design tour packages & customized them as per guest requirements.

Handle calls and co-ordination through E-mails/ SMS’s and keep them updated about guest bookings.

Attend walk in guest and help them to Book Hotel, Transport, Visas, Air Tickets, and Preparing Invoices.

Responsible for adding new clients by networking, cold calling, advertising or other means of generating interest from potential clients. Also taking certain calls as and when required to provide better resolution to the Customer.

Prepare a PPT presentations of their holiday packages. ii.) Coordinating with different departments of the organization to get regular updates about the Customer’s issues and keeping them well informed accordingly. iii.) Dealing with Online and B2B suppliers. (eg. GTA, Rezlive, Vaitor, Expedia, Booking.com, Clear Trip etc). Along with doing Recce to check the hotels/ venues before finalizing any business deals. iv.) Being a tenured employee, helping the new associates with the process. v.) Attend Travel & Tourism Trade Road Shows organized by the respected Tourism Board (eg, Outbound Travel Mart).

vi.) Destination training programs & webinars.

KEY CHALLENGES :

i.) Identify delays and accordingly adjust schedules to meet deadlines. ii.) Handled VIP guest, referred by our companies Managers/ Directors. iii.) To provide economical packages to guests based on their requirements keeping in mind Industry Standards.

iv.) Maintaining guest loyalty.

v.) Customer care, technical support, debt collection, social media, and other services. vi.) Deal with various suppliers outside India and close the business deal with best possible rates. CERTIFIED SPECIALIST :

Interactive online learning programme provided by several countries tourism board that improve knowledge of country and equip with the skills to sell it as a Tourist Destination. Countries as follows ; Canada, Egypt, Ireland, Japan, Munich-Germany, New Zealand, South Korea, South Africa & USA (Florida, New York). SKILLS :

English Typing 30wpm

Office applications: MS- Word, MS- Excel, PowerPoint

Research & Analysis Management

Problem-solving

Active listening

EXTRA-CURRICULAR ACTIVITIES:

02 year of experience in N.S.S Special Camping programme from K. J. Somaiya College of Arts & Commerce.

Part of the joint project between GICED – ULB University, conducted through internet media and usage of virtual classroom by students groups of both the countries. Overall comparative study of places of tourist interest in Mumbai & Brussels.

HOBBIES:

Painting & Craft

Listening music

Travelling

Cooking

Internet surfing

Swimming

DECLARATION:

I hereby declare that the above mentioned information is correct and true to the best of my knowledge. Place :

Date : Nikita Sharad Khanderao

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