Assistant Customer Care

CURRICULUM VITA

AKHILA ANIL

Experience: * Years

Educational Qualifications: MBA in Human Resource and Operations Management, Bachelor of Physics

Key Skills: Project Management, Research Assistant, HR Management, Teaching, Management Faculty, Managerial Training and Co-ordination, Report Writing, Documentation and Administrative Work

Technical Skills: - MS Office, Data Entry Operations

Mobile: +91-963*******

Email: ************@*****.***

Professional Summary

Presenting three (3) years diversified experience, in industry environment, in implementing various projects of legendry Government institutions such as NORKA ROOTS, Scheduled Tribes Development Department, Social Justice Department, Women and Child Development Department etc, who were the major clients of the Centre including office administration

As a passionate, dedicated and responsible Project Officer who assists in project planning, scheduling, organizing, co-ordinating and monitoring various complex projects and generating high quality outcomes

Deals with Human resource management, administration and operational activities, supervision, monitoring, instructing and adopting innovative methods of project implementation

Undertake monitoring of various research studies and projects related to academic, social, economic, educational, cultural and environmental aspects, including its documentation and report writing

Collaborated with specialists, counselors and officers to create comprehensive managerial plans and syllabus for managerial training and associated with evaluations and feedback analysis.

Under direction, performs a variety of professional level duties involved in preparing, maintaining, analyzing, verifying, and reconciling complex statements, records and reports; assists in the preparation of project cost, reports required for various studies.

A highly equipped Administrative Assistant with experience in performing a variety of administrative and staff support duties for a specified department, which require a range of knowledge and skills of organizational procedures and policies; directing and assisting visitors, resolving administrative problems and inquires and preparing a range of administrative documents.

As a dedicated Office Administrator handling various departments including customer care services, counter operations, file management and accounting and having 3 years experience in managing

MS Office

Proactive, enthusiastic, customer oriented and an ability to learn new developments and having excellent interpersonal and communication skill; building and maintaining positive relationship with all management levels

Ability to plan, implement, evaluate and report the activities conducted and administration of the programme

Major Roles in Various Organizations

As Project Assistant/Officer at Centre for Management Development, Thycaud, Trivandrum, Kerala, India- Sep 2017 to August 2019 (2 years)

As Administrative Assistant in SAN ASSOCIATES, TC 1/1264(4), Burma Road Junction, Kumarapuram, Trivandrum, Kerala, India -695011 - Sep 2014 to Sep 2015 (1 year)

(Details on Next Page)

Career Objective

Seeking a suitable position looking for a substantial responsibility to enhance my skills and develop my career in the field of management

To be a part of a good team in a reputed organization where I can explore my skills, talent, experiences for mutual achievements and growth opportunities available

Competencies and Personnel Skills

Quick Learner, Flexible and Adaptable

Leadership,Team-building and Networking skills

Communication and Interpersonal skills

Problem-solving and Decision-making skills

Motivational and Influential skills

Creative and Critical thinking

Confident and Professionalism

Effectively Managing Organizational resources and Result Oriented

Educational Qualifications

Sl. No

Course

Institute Studied

Board/ University

Year of Passing

Percentage of Mark

1

Master of Business Administration (MBA) - HR & OPERATIONS Management

Institute of Management in Kerala (IMK), Kariyavattom Campus

University

of Kerala

July, 2017

76.48%

2

UGC NET (Management)

Central Board of Secondary Education

CBSE

January, 2017

54.86%

3

Higher Diploma in Co-operation and Business Management

Co-operative College, Kuravanconam, Trivandrum

State Co-operative Union

August 2012

80%

4

Bachelor of Science in Physics

Govt. College for Women, Thiruvananthapuram

University of Kerala

July, 2011

77%

5

12th (Science stream)

Sabarigiri Residential School, Anchal, Kollam, Kerala

CBSE

June, 2007

72%

6

10th

Nehru Memorial Senior Secondary School, Kadakkal,Kollam, Kerala

CBSE

June, 2005

82%

Computer Skills/ Soft Skills

MS Office : Excel, Word, Power Point

Data Entry Certification

Soft Skill Certificate

Achievements

Achieved fourth rank in Master of Business Administration (MBA) from Institute of Management in Kerala, University of Kerala Examination 2017, Kariyavattom Campus.

Achieved first prize for "BEST MANAGEMENT TEAM" in ABIVKTHYA 16 ( Management Fest ) held at UIM, Poojapura, Trivandrum

Projects and Seminars Undertaken (College level)

Organizational study at MILMA DAIRY, Ambalathara

Industrial visit programme at HLL, TVM

Seminar on Disaster Preparedness.

Seminar on" Reinventing India's Business".

Seminar on Sexual Harassment prevention, prohibition and redressal.

Workshop on Training and Development of Soft Skills

Employment Records

Name of Institution: Centre for Management Development

Job position : Project Assistant/ Administration

Year : September 2017–August 2019.

Duties and Responsibilities

Carryout various research studies related to academic, social, economic, educational, cultural and environmental aspects

Manage and implement the projects of various Government Departments undertaken

Report Writing and Documentation in connection with various projects

Planning, scheduling, organizing and conducting programmes

Handling sessions, framing modules and arrangement of faculties for management trainings

Conducting awareness classes, melas related to the projects

Writing of Proposals, concept notes, reports, statements etc and to liaise with Departments

Supervision of all data entry works, analysis and file management related to the projects

Handling queries related to the projects both to client and management

Field co-ordination and organising programmes in all the districts of Kerala

Leading a group of teams for the successful completion of the project

Handling external and internal communication or management systems

Organizing, arranging and coordinating meetings and appointments

Being a point of contact for a range of staff and external stakeholders

Preparing documents for meetings and business trips

Processing and directing mail and incoming deliveries

Greeting and directing visitors and new staff to the organization

Writing and issuing emails to teams and departments on behalf of the institution

Finding ways to improve administrative processes and innovative methods of project implementation

Make necessary financial reports (Income and expenditure of projects) to management and clients

Managing all administrative works, operational activities and overall monitoring and supervision of projects undertaken

Recruitment of faculties, trainers for the programme

Consistently working for bringing out high quality outcomes including research reports and studies

Projects undertaken at the Centre

‘Prime Ministers Employment Generation Scheme (PMEGP)’ sponsored by Khadi and Village Industries Commission under Ministry of Micro, Small and Medium Enterprises, Government of India ( 2014-15 and 2015-16 report)

‘Pre-Departure Orientation Programme’ for overseas job seekers sponsored by NORKA ROOTS, a Government of Kerala undertaking under Ministry of External Affairs, Government of India

‘Skill Up-gradation Training for Youth Seeking Employment Abroad ‘ sponsored by NORKA ROOTS, a Government of Kerala undertaking under Ministry of External Affairs, Government of India

‘Legal Awareness Programme for Women and Children’ (MIZHI) sponsored by Social Justice Department, a Government of Kerala undertaking under Ministry of Social Justice and Empowerment, Government of India

‘NORKA Department Project for Returned Emigrants (NDPREM)’ sponsored by NORKA ROOTS, a Government of Kerala undertaking under Ministry of External Affairs, Government of India

‘Training of employeeesof Social Justice Department sponsored by Social Justice Department, a Government of Kerala undertaking under Ministry of Social Justice and Empowerment, Government of India

‘Study of Hostel Systems established for Scheduled Tribes in Telagana State’ sponsored by Scheduled Tribes Development Department, a Government of Kerala undertaking under Ministry of Tribal Affairs

‘Social Audit of Welfare Homes and NGO’s under Social Justice Department’ sponsored by Social Justice Department, a Government of Kerala undertaking under Ministry of Social Justice and Empowerment, Government of India

Name of Institution: SAN ASSOCIATES

Job position : Administrative Assistant

Year : September 2014- September 2015.

Duties and Responsibilities

Carryout co-ordination and supervision of office activities, counter operations, customer care services, file management and accounting operations

Overview the day to day activities within the office including phone calls, filing systems, organizing company events, setting of appointment and schedules

Front office management and data entry activities

Staff recruitment, staff management, time management, better utilization of human resource

Maintaining customer satisfaction, developing customer’s trust and improving brand image- to deliver product and services to customers in a professional and courteous manner

Personal Details

Date of Birth : 20th October, 1989

Gender : Female

Nationality : Indian

Marital Status : Married

Language Known : English, Hindi, Tamil, Malayalam

Permanent Address : Achoos, LVMRA-127, Varambassary, Vanchiyor P.O,

Trivandrum, Kerala, India-695035

Passport Details

Passport No. K5692577

Date of Issue: 01/08/2012

Date of Expiry: 31/07/2022

Place of Issue: Trivandrum

References

1.Dr. K. S. Chandrasekhar

Professor and Head

Dept. of IMK, University of Karyavattom

Trivandrum, Kerala

Ph. 91-944*******

E-mail id:-*******@*****.***

2.P.G Anil

Associate Professor

Centre for Management Development

Thycaud, Trivandrum- Kerala, India

Ph. 91-944*******

E-mail id:-******@*****.***

Declaration

I do here by declare that the information given is accurate and authentic to the best of my knowledge, and that I have not with held any information, which might reasonably be calculated to adversely affect my suitability for appointment.

Yours truly

AKHILA ANIL

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