Manager Office Staff

CURRICULUM VITAE

NGOWO DORIS NJIE

Contact Number: +971*********

Email: *************@*****.***

Date of Birth : September, 23, 1990

Marital Status : Single

Gender : Female

Visa Status : Employment Visa

Nationality : Cameroonian

Language : English and French

Availability : Ready to join immediately

PERSONAL SUMMARY

A fun, charming, outgoing and super-polished receptionist who ensures that every visitor, guest or client receives VIP treatment no matter who they are. Doris always has a smile ready for visitors and can be relied upon to keep the reception area running smoothly. She is a confident and friendly individual who is at ease being the first point of call for all enquiries. Possessing excellent command of the English language means that she can not only represent a company in a professional manner but can also deliver excellent customer service, at all times. Right now she is looking for a suitable position with a company that wants to recruit a receptionist who is the best of the best in everything she does. CAREER HISTORY

RECEPTIONIST – JANUARY 2016 – DECEMBER 2018

Employer’s Name - ECOBANK BRANCH OF BUEA, CAMEROON Responsible for working as part of a team of receptionists overseeing all of the duties associated with her role.

Duties;

• Greeting in a professional manner any visitors who come to the reception desk.

• Answering phone calls, taking messages and passing on callers to the relevant person.

• Maintaining the efficient operation of the reception switchboard. P OSITION : RECEPTIONIST

P ERSONAL P ROFILE

• Arranging the office equipment in the most productive way possible.

• Providing secretarial and administration support when required.

• Carrying out all administrative tasks given by the Office Manager.

• Issuing car park passes to visitors.

• Managing the diary of the Office Manager.

• Taking part in staff meetings and actively making suggestions or comments on reception related issues.

• Typing professional business letters, emails and general correspondence.

• Dealing with any enquiries or requests for information quickly and efficiently.

• Welcoming VIP guests in a manner befitting their position.

• Liaising with other company staff.

RECEPTIONIST – FEBUARY 2019 – To Present

Employer’s Name - MODERN SCHOOL AJMAN U.A.E

Responsible for operating a switchboard in a warm, confident and happy manner. Duties;

• Receiving, sorting out and then distributing the company post.

• Making sure the highest front of house and reception standards of service are met.

• Reporting to the Office Manager anything that may pose a risk to the health and safety of staff.

• Mentoring the work of Junior Office staff or new reception employees.

• Making entries in the appointments book.

• Maintaining three diaries.

• Booking catering facilities for senior staff or visitors.

• Directing callers or visitors to the right person.

• Co-ordinating deliveries.

• Organising travel arrangements for staff.

KEY SKILLS AND COMPETENCIES

Professional

• Experience of managing a team of receptionists.

• Answering phone calls professionally.

• Achieving best value for money for the company.

• Punctual, always on time and never late.

• Excellent communication skills.

• Able to work late nights and weekends.

• Can fully converse in excellent English.

• Experience of working in the hospitality industry.

• Able manage her own workload.

• Can start work immediately.

Personal

• No getting bored easily when doing repetitive or monotonous work.

• Have a good standard of general education.

• Committed to equality, inclusion and diversity.

• Have a long checkable work history.

AREAS OF EXPERTISE

• Greeting people

• Screening phone calls

• Making appointments

Computer Literate in;

• MS WORD

• MS EXCEL

• INTERNET

ACADEMIC QUALIFICATIONS

• Diploma in Medical Secretariat.

• Diploma in American Heart Association CPR.

• MBRU Community Immunity Ambassador.

• Bachelor Degree in Educational Psychology.

REFERENCES – Available on request.

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