Customer Service Representative
Resume:
CELINO, KRISTINE G.
**-* ********** ****** **** Bantay Quezon City
099******** / 7171-352
*******@*****.***
Date of birth: February 15, 1994
Career Objective: To pursue a challenging and rewarding career where I can maximize my skills on how to offer best customer service and to effectively utilize my knowledge and awareness of daily operations of the company.
Restaurant Steward December 2017- April 2020
Regent Seven Seas Cruises- 7665 Corporate Center Drive, Miami Florida
Maintain knowledge of current menu items, ingredients, and preparation methods and answer questions about menu selections and made recommendations when requested
Transport food from the galley to the dining area and assist in serving it to the guests
Food and Beverage Assistant July 2016 – May 2017
P&O Cruises (Carnival UK) – 100 Harbour Parade Southampton England
Worked at the plate houses under the back of the house department
Has been transferred and assigned in the crew mess handling the buffet area
Uphold high knowledge in food safety and sanitation onboard the ship
Food and Beverage Server August 2015 – December 2015
The Wholesome Table – G/F Infinity Tower Suites, Salcedo Village Makati City
Perform exceptional service by greeting and serving customers in a timely, friendly manner
Effectively communicates with the kitchen staff regarding guests’ dietary needs, food allergies and other special requests
Food and Beverage Server August 2014 – May 2015
Trito Cyma Greek Estiatorio – Greenbelt 2, Makati City
Promptly serve all food courses and alcoholic beverages to guests
Regularly check on guests to ensure satisfaction with each food course and beverages
Training School Food and Beverage Services
Magsaysay Institute of Hospitality and Culinary Arts
December 2013 – April 2014
Tertiary Level Cum Laude, Bachelor of Science in Hotel and Restaurant Management
Our Lady of Fatima University
2010 – November, 2013
Secondary Level 1st Honorable Mention, Quezon City Academy
2006– 2010
Employee of the Month, Nominee- Regent Seven Seas Mariner, November 2019
Employee of the Month, Nominee- Regent Seven Seas Voyager, March 2019
Employee of the Month- Regent Seven Seas Voyager, March 2018
Certificate of Proficiency in Security Awareness – Carnival UK, July 23, 2016
Level 2 Food Safety Award – Carnival UK, February 10, 2016
National Certificate II in Food and Beverage Services – Technical Education and Skills Development Authority, August 1, 2013
Makati Shangri-La Hotel, Manila
600 Hours On-the-Job Training as Lobby Ambassador – Concierge Department
March 2013 – July 2013
Pizza Hut Bistro, SM City North EDSA
300 Hours On-the-Job Training as Food and Beverage Attendant
March 2012 – May 2012
GERMAIN BOUVET
Chief Engineer, Regent Seven Seas
VERNON FERNANDES
Galley Supervisor, P&O Cruises
ANGELITO FANGGO
Professor, Our Lady of Fatima University
I hereby certify that the above information mentioned is true and correct.
KRISTINE G. CELINO
WORK EXPERIENCE
EDUCATIONAL BACKGROUND
CERTIFICATIONS AND RECOGNITIONS
ON-THE-JOB EXPERIENCE
CHARACTER REFERENCES
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