Udumalai High Road, Pollachi

Coimbatore

+91-99-444-**-***

adft43@r.postjobfree.com

adft43@r.postjobfree.com

MUBEER AHAMED S

OBJECTIVE A Looking for dynamically challenging task and willing to work in a reputable organization to increase the skills while in congruence with organizations aims

& objectives.

ABOUT MYSELF

I would describe myself as a quick learner, and hard worker, result-oriented person, who can work in a team and motivate people. I have an aptitude to learn and can give 100% effort towards my work

SKILLS & ABILITIES:

PLATFORMS:

8+ years’ experience in IT Support

3 years’ experience in Jamf Pro & macOS

Jamf Pro MDM

macOS & IOS

macOS server

MDT, WDS & OSD (MSFT OS Deployments)

MBAM & Bitlocker (MSFT Encryption Tools)

PLATFORMS:

OTHERS:

CERTIFICATIONS:

macOS, IOS, macOS server, Windows 7 to 10, windows servers MS-Office all versions & O365. Installation, network management. Strong assessment/analyzing, troubleshooting, & problem resolving skills. Able to relate well with people.

Jamf Certified Tech

Jamf Certified Associate

QUALIFICATION

HIGHLIGHTS

IT SPECIALIST:

COGNIZANT TECHNOLOGIES

From April-2017

JAMF PRO

Jamf pro enterprise MDM management (cognizant global devices, 6k+ devices) Hands on experience of JAMF tools (Recon, Composer, Remote, Admin) Jamf pro & LDAP user account and group Management and SSO integration. LDAP server configuration with Infrastructure Manager server SMTP configuration for the mail notifications.

PKI certificate management with ADCS & Push certificate managements. User Initiated enrollment management & Re enrollment management Automated device enrollment management & Volume Purchasing Conditional Access integration with Azure AD

Inventory pre-upload & Enrollment customizations.

Self-service management for macOS & IOS – login, interaction & Branding customization. Book marks management & App request management for IOS & request farm & Approver. Cloud Distribution points & file share Distribution point management. Page 2

Software update server & net boot server managements Network organizations, department, Building, sites & network segments management Network integration with cisco ISE

Inventory collection, extension attribute creation & management Package and Script creation and management

Patch Management thru Jamf patch & policies.

Directory Binding, Filevault & printer configurations. Static & Smart group management, Dash board management Prestage management & licensed software management Endpoint Hardening using configuration profiles & restrictions. Package, script & automation using Jamf Policies.

Endpoint Management: Remote commands like lock, Wipe etc, Troubleshooting and log analyzation for Jamf binary issues. Jamf Nation interaction for guides, license & support case management. Evaluated Jamf connect (for seamless login)

ABM & VPP, ACE

Device assignment & MDM server integration Management. Reseller ID, Apple ID management & DEP enablement. Apps & Books purchase, allocation and transfer license management Account creation & permission management.

Apple Care for enterprise – support ticket & hardware issue cases. Evaluated Apple federation for Enterprise.

MACOS, MACOS SERVER

Ability to clearly articulate best practices for the management of MacOS in a large enterprise in order to build a roadmap

Deploy MAC OS images and software packages to Mac devices. (All form using USB, Internet Recovery, Jamf & network boot)

Disk utility, re formatting & partition creations

Time Machine management for regular system backup & Restores Content caching and local distribution of updates

File sharing using native option and using WebDAV

Home folder setup for roaming users & offline profile handling (mobile account) Users & Groups management & iCloud management & share permissions Directory binding, Printer & Filevault management

Gatekeeper, Firewall & privacy control

Internet accounts & mail client configuration & maintenance Dock items, Spotlight printer & scanner configurations & maintenance Application, app extension installation and troubleshooting Network configurations, TCP/IP, DNS, WINS & proxy configuration Activity monitoring & console log analyzations for troubleshooting Directory utility & key chain troubleshooting.

Network utility – netstat, lookup, traceroute & portscan Terminal command and simple scripts for troubleshooting. Knowledge in Apple configurator for profile creations. General troubleshooting skills and managements.

Evaluated Apple Enterprise Connect

MBAM & BITLOCKER

Bitlocker FDE management on windows devices, Standalone MBAM setup for recovery key management. Group Policy (MBAM & bitlocker) management, External Drive encryption & restriction management. Monthly reporting & Compliance maintenance. Page 3

MDT, WDS & SCCM

OSD management, OSD task sequence management, driver package creation & Management, Hardware compatibility evaluations, SOE image preparation & Capturing. DR & PROCESS MANAGEMENT

Performed disaster recovery & BCP

Organized system infrastructure documentations

Operating procedures, Tech Guide & self-help documentations. Trainings organized and provided to support (l1, l2) engineers Adhering with corporate change / release process management. Optimizing strategies to meet customer demands

QUALIFICATION

HIGHLIGHTS

PROFESSIONAL 1

TECHNICAL

SUPPORT:

(FROM JAN-16)

ASSOCIATE

PROFFESSIONAL:

(JUL-12 TO DEC-15)

SYSTEM ENGINEER

GRADE 1:

(MAR-11 TO JUL-12)

COMPUTER SCIENCES CORPORATION

From March-2011 – To April - 2017

Extensive experience in technical support for major corporate clients, with remote and onsite support. Managing a 20 member of team (contractors) as a team lead. Team rooster preparations and coordinating them with all their day to day targets. Helped engineers Always to comply organizations polices and ethics. Daily Status review meeting hosting and maintain ticket SLA to prevent breaches. Team Shift rooster maintenance with monthly and week end with night shift as well. Managing 2008 repository and printer server. And also WDS server for our internal usage. Trainings conducted to co-workers & internal migration teams about ticketing tools and WINPE usages and helped them to migrate successfully. Provided best support to VIP / Client / Management members with ad-hoc support & immediate response. Video Conferencing (VC) configurations for all meeting schedules who are all required. Experience managing helpdesk ticketing system and asset/inventory DB for large client base. Norton Ghost images preparation for different desktops and installing the OS through Ghost images. Working with windows update & antivirus update to keep our organizations compliance level. Full disk Encryption and decryption using cisco FDE tool Windows System Update Service (WSUS) maintenance in end-user devise. Maintained BPower (CSC tool) to update internal application updates and non-Microsoft updates Handled WIFI, VPN, proxy connection related issues and provided proper resolutions in time. Worked with cyber security team to keep vulnerability score in control using internal tools. Experience with Hard disk sanitization using machine and Norton Disk tool (GDISK). Included myself in office outlook and skype migration from Lotus notes and dedicatedly supported user and made them familiar with new apps. Creating Media Based Deployments (DVD/ USB Based Media) for lesser Bandwidth Locations.

Proficiency in supporting MS Windows XP, Ultimate, 7, MS Office; Excel, Outlook. Desktop troubleshooting OS & H/W, Installing Virtual machines using VMware & Microsoft VPC. Migrated all our organizations assets from win XP to Win 7 as a project and successfully completed without any delays and issues. Installation, Maintenance & troubleshooting of Windows XP & Windows 7 machines. Asset management & maintaining laptop inventory. Page 4

Configuration & Installation of MS Outlook. Outlook related issues. Worked with facility team to de-bond and asset dispose major project and disposed all old expired assets as per company and Government policy and norms. Coordinating with hardware vendors for Desktop and Server related Issues

EDUCATION SRI SARASWATHI THYAGARAJ COLLEGE OF ARTS & SCIENCE Bachelor of Computer Applications (B.C.A)

Coimbatore – India - April 2000/2003

ACCEL IT ACADEMY

Diploma / Integrated Computer Hardware Service & Network Engineering.

(ICHSNE)

Tamil Nadu, India - February/November 2003

INDIAN COMPUTER ACADEMY

Diploma / Diploma in computer Operations (D.C.O)

Tamil Nadu, India - May 2000

TMT. RUKMANIAMMAL HIGHER SEC. SCHOOL

Higher secondary/high school

Tamil Nadu, India - April 1999/2000

COMMUNICATION Tamil, English (Read, Write, Speak)

Hindi, Arabic, Malayalam (Read, Speak

PERSONAL

INFORMATION

Nationality : Indian

Religion : Muslim

Birth date : 07 June 1982

Marital Status : Married

Passport No : M7135179

Passport Expiry : March-2025

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