Customer Service Information

VINCENT NJERA

KENYAN: VISIT VISA

Tel: +971*********

Email: **********@*****.***

Position: Waiter

Address: Dubai-UAE

PROFILE SUMMARY

A dedicated waiter with 3 years of experience. Expert in dining and handling large orders while maintaining fantastic customer service skills. Great memory for menus and inventories with dedication to top-of-the- line dining experiences.

SKILLS AND ABILITIES

Customer acquisition and retention skills

Guest relations management

Menu memorization

Team player

Excellent problem-solving skills

Fluency in English

Excellent Customer Service skills

Problem Solving

WORK EXPERIENCE

WAITER

PANARI HOTEL, KENYA

JULY 2017 TO NOVEMBER 2019

DUTIES AND RESPONSIBILITIES

Maintained order efficiency and accuracy through clear communication with the kitchen staff, earning numerous recommendations from satisfied customers.

Maintained customer satisfaction by clarifying questions about order and special items.

Kept server areas clean and stocked during service hours to increase efficiency while serving tables.

Collected credit cards and cash payments and dispensed change for cash transactions.

Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences. WAITER

JAVA HOUSE, KENYA

JUNE 2016 TO MAY 2017

DUTIES AND RESPONSIBILITIES

Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Resolved customer and employee complaint to maintain complete customer satisfaction and workforce effectiveness.

Applied communication and problem solving skills to resolve customer complaints and promote long-term loyalty.

Presented menus to customers promptly after seating and answered questions about menu items, making recommendations upon request

Maintained order efficiency and accuracy through clear communication with the kitchen staff, earning numerous recommendations from satisfied customers.

Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.

Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.

Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

EDUCATION AND CERTIFICATION

Certificate in Airport Operations- Skypath Aviation College; May 2018 - October 2019

Kenya Certificate of Secondary Education, Oremo Secondary School; 2010- 2013 REFERENCES

All references will be provided upon request

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