Customer Service Manager

Lise Murakami 778-***-**** ************@*****.***

**** ****** **., *********, ** V5K 2E9

PROFILE

• More than 3 years of experience in customer service which have led to outstanding problem solving and decision making skills

• Demonstrates strong interpersonal skills through the experiences of working in different social dynamic environments

• Willing and capable of persisting through any challenges individually and collaborating with others through dedication and hard work

• Proficient in MS Office suite including Word, Excel, and PowerPoint to create presentations, templates, and databases with 65WPM

• Fluent in English and Japanese

WORK EXPERIENCE

Food Supervisor June 2019 — Aug 2020

Yah Yah Ya Ramen, Vancouver, B.C.

• Maintained a positive atmosphere within the restaurant for a functional and healthy workplace by resolving any issues between the staff and satisfying their needs and concerns when scheduling

• Maximized the productivity and efficiency within the team by monitoring, directing the hiring process and onboarding of new hall staff

• Achieved customer satisfaction by resolving issues and complaints

• Maintained integrity of the store operating procedures including: opening, closing, inventory management, cash management, record keeping and calculation of tips through Excel

Event Coordinator (Volunteer) Sept 2018 — April 2019 Simon Fraser University, Burnaby, B.C.

• Promoted to create an inclusive environment for all international students by organizing and planning events and trips which meets the budget and the students’ demand

• Created and led team building activities to engage and motivate students to take part in events by using strong intercultural communication and leadership skills

• Attended on-site events to ensure smooth registration and promote engagement throughout

• Took a lead role in high-level tasks of each event such as leading weekly meetings, taking minutes, marketing, researching venues, programming, and communicating with different vendors

Waitress March 2017 — May 2019

Yah Yah Ya Ramen, Vancouver, B.C.

• Delivered excellent customer service with a friendly, communicative attitude and connected with the customers

• Communicated with the kitchen staff to accommodate with customer’s needs and restrictions

• Managed multiple tasks simultaneously while maintaining calm demeanour during periods of high volumes and unusual events to keep the operation up to standard

• Worked closely with restaurant management to address all customer concerns and create a pleasant dining experience

Unit Counselor June 2016 — Aug 2016

Camp Nor’Wester, Washington, U.S.A

• Supported individual campers of girls between the age 11-12 for two 4-week sessions

• Responsible for planning and leading the unit’s activities by utilizing risk management skill for ensuring children’s safety at all times during their stay

• Communicated and engaged with a co-leader to create an intensive group living experience which resulted in meaningful relationships

• Demonstrated strong leadership skills, flexibility and patience with children and colleagues through different social dynamics

• Created critical reports for the parents about the session that informs any positive development and/or challenges their child faced

Recreation staff (Volunteer) Jan 2016 — June 2016

Simon Fraser University, Burnaby, B.C.

• Organized and supervised intramural sports while ensuring the safety of participants throughout the term

• Resolved issues such as confrontation during the games, scheduling mishaps, and cancellations

• Maintained confidential records of participants, game scores, and reports of injuries and incidents

• Answered inquiries via phone and email about drop-in sports hours, registration process, and equipment rentals

EDUCATION AND TRAINING

Bachelor of Arts and Social Sciences - Criminology Sept 2015 – April 2019 Simon Fraser University, BURNABY, BC

• Enrolled in courses covering a range of complex issues including psychological/sociological/ biological causes of deviance, sexual deviance, environmental crime and restorative justice

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