Customer Care Service
Resume:
Angela Velasquez
Customer Service & Sales Professional
Dedicated and tactful customer service and sales professional with more than 25 years of experience maximizing sales, profits, and identifying customer needs in the rental car industry.
Education
Universidad APEC, Santo Domingo, Dominican Republic B.A Business Administration, 1990
Charlotte Amalie High School, U.S. Virgin Islands
High School Diploma, 1986
Contact
6972 NW 179th st.
Apt. 202
Hialeah, FL 33015
**********@*******.***
Profile
Experience
Hertz, Dollar, Thrifty Corporation, Miami, FL
1992-2020
Rental Agent
- Provide excellent customer service in completing car rental contracts offering additional products to meet customer needs.
- Train and assist new agents in company policies and procedures.
- Assist in handling customers, conflicts and challenging situations. Caribbean Airlines, Miami, FL 1991-1992
Customer Service Agent
- Manage passenger baggage processing including handling and fee calculation if applicable
- Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
- Inspect and verify passenger documentation
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
V.I. Maritime, U.S. Virgin Islands 1990-1991
Collections Agent
- Work directly with customers discussing shipping options and calculating costs to deliver mail and freight domestically and/or internationally.
- Prepare all bills, invoices, liability waivers and other documents for customers to review and sign prior to shipment.
- Monitor daily shipment inventories and logs to verify that items were picked up at the right designated times with the correct route info.
- Take the necessary steps to retrieve, process and record all of the paperwork and funds accompanying certified mail or payment on delivery packages. Skills
Clear
Communication
Teamwork
Up-Selling
Customer Care
MS Office
Native Spanish
Speaker
Time Management
Adept at working in
a fast paced
environment
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