Carol Watson

* ***** *****

Cambridge, Ontario N*R5Z3

416-***-**** / adfsz0@r.postjobfree.com

OBJECTIVE

To obtain a full-time position utilizing my previously gained skills and abilities and providing me with the opportunity to grow as an integral member of an effective team supporting the company’s mission.

HIGHLIGHT OF QUALIFICATIONS

Dedicated, hardworking, organized team player with a positive attitude

Detail oriented with excellent organizational, troubleshooting and problem-solving abilities

Excellent customer service and interpersonal ability

Creative and unique problem-solving skills and the ability to establish and meet deadlines

Excellent communication and interpersonal skills

Expertise in IBM/Macintosh, MS Office, Outlook, Explorer, and Desktop publishing

Extremely adaptable to changing situations, environments and high stress conditions

RELEVANT EXPERIENCE

Superstore Specific Skills - Department Manager

Effectively run all aspects of my department to maximize profitability

Completion & evaluation of LAR (SSR, ARCP, Reclamation), and other documentation for Seafood Department

Department Ordering, Store Support Products, Labelling and Signage

Delegation of department tasks choosing the right person for the right job

Staff development and training of new staff

Complete flips in the department to the D-Plan as required

Increase department sales, reduce shrinkage and all department inventory functions.

Experience with Health and Safety committee in the store.

Previous Food Handling and Food Safety Experience

Maintain complete confidentiality relating to all issues within the organization

Administrative Skills

Responsible for all incoming/outgoing correspondence and communications and ensure appropriately directed to the correct department or in unique situations handle the resolution personally

Maintain and update customer database records day to day

Responsible for all monies on the unit and in the tills when on duty

Provide all necessary information, documentation and materials for all appointments, meetings and events for all senior management

Perform accounts receivable collections to maintain accounts current

Maintain complete confidentiality relating to all issues within the organization

Make travel arrangements for all staff members. Undertake special assignments as requested

Responsible for design and implementation of all administrative and customer service roles within the Company

Accounting Skills

Strong bookkeeping and budgeting experience, record keeping and cost cutting measures

Responsible for all aspects of the office including: A/R, A/P, Payroll, HST, PST and Collection functions for a million-dollar business.

Assist in the overflow of accounting department

Create, implement & monitor office budget and ensure that expenditures are within budget limits.

AR Skills

Responsible for collections of accounts to maintain current balances for over 1-million-dollar business

Account reconciliation including reviewing all debits and credits

Liaising with sales and management to resolve issues in a timely manner to benefit the customer and company relationship

Weekly monthly reporting of all customer accounts and issues with management

Customer Service & Training Skills

Accept payments by customer and receipt accordingly

Provide top notch prompt customer service and resolve customer issues to ensure customer satisfaction and corporate profitability

Responsible for the hiring and training of all new employees within the company

Responsible for design and implementation of all administrative and customer service roles within the Company

EMPLOYMENT HISTORY

Loblaw Zehrs # 0576 & April 2013 to Present

Real Canadian Superstore # 2810

Seafood Department Manager

Armadillo Building Products Dec 2014 – Oct 2015

Customer Service and Collections

Wallace Chevrolet May 2014 – Dec 2014

Customer Service/Evening Receptionist

Pareto March 2013 – June 2013

Loblaw Pharmacy Ambassador – Milton Superstore

Relax to the Max June 2005 – March 2013

Owner/Operator - Massage and Holistic Practitioner

Moto Highway Services April 2011 – March 2013

Shift Manager/Highway Services Manager

High Tech Equipment and Producers Link Sept. 1990 – March 2011

General Manager/AP and AR

EDUCATION

Impress Customer Service Certification 2014

Professional Purchaser Program

York university/Humber College

References available upon request

Contact this candidate