Procurement and Inventory Officer and Customer Service Specialist

Adebola Adebanjo

***********@*****.*** 081********

Summary

Experienced Procurement Officer with a demonstrated history of working in the financial services industry. Skilled in Communication, Digital Marketing, Public Speaking, Writing, and Marketing. Strong purchasing professional with a Bachelor of Arts - BA focused in English Language and Literature/Letters from University of Lagos. Experience

Storage and Procurement Officer

OPay

May 2020 - Present (4 months +)

Procurement Officer

OPay

Aug 2019 - Present (1 year 1 month +)

Manage end to end purchase, supply and delivery of goods and services. Manage and keep good relationship with vendors

Handle negotiations with vendors.

Analyse scope of supply and contract agreements.

Resolved conflicts and negotiated mutually beneficial agreements between parties. Led the department in delivery of supply chain survey project, resulting in improved work of the department.

Telesales Supervisor

OPay

May 2020 - Jun 2020 (2 months)

Proactively managed client correspondence and recorded all tracking and communications.

Maximized productivity by directing training and mentoring of each employee. Collaborated with upper management about ways to improve customer experience and increase sales.

Monitored call quality, speed and effectiveness of each team member and developed improvement plans to help each agent reach full potential.

Inventory Officer

OPay

Jul 2019 - Aug 2019 (2 months)

Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.

Event Planner

AJ Events

Nov 2017 - Apr 2019 (1 year 6 months)

Creating ideas and strategic planning for events

Working with clients' budget and giving the best results Social and corporate event planning

Social and corporate event decoration

Office Assistant

A. A Adebanjo & Co

Jun 2014 - Sep 2015 (1 year 4 months)

Created weekly and monthly reports and presentations. Organised files, developed spreadsheets and scanned documents Education

University of Lagos

Bachelor of Arts - BA, English Language and Literature/Letters 2015 - 2018

Licenses & Certifications

Certified Peer Health Educator - Lagos State Agency For the Control of AIDS (LSACA) Diploma In Human Resources Management - Coursepeida lmsx310x8716

Customer Service Workplace Certification - Coursepedi lmsx7292x17212

Customer Service Foundations - LinkedIn

Customer Service: Problem Solving and Troubleshooting - LinkedIn Building Rapport with Customers - LinkedIn

Customer Service: Call Control Strategies - LinkedIn Customer Service: Handling Abusive Customers - LinkedIn Creating Positive Conversations with Challenging Customers - LinkedIn De-Escalating Intense Situations - LinkedIn

Customer Service: Serving Customers Through Chat and Text - LinkedIn Become a Customer Service Specialist - LinkedIn

Skills

Communication • Team Leadership • Writing • Digital Marketing • Marketing • Public Speaking • Negotiation • Customer Service • Exceeding Customer Expectations • Leadership Adebola Adebanjo - page 2

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