Customer Care Front Office

CURRICULUM VITAE

LUCY GATHONI NJAU

P. O. BOX ** – 40200, NAIROBI

E-mail: ***********@*****.***

Tel: +254*********/+974********

PERSONAL DETAILS

Nationality : Kenyan

Date of birth : 5

th

June 1990

Marital status : Single

Religion : Christianity

Gender : Female

Languages : English and Swahili

Passport No :A2355214

Height : 5.3ft

CAREER OBJECTIVES

To uphold a high degree of dignity, integrity and professionalism in any organization at all times.

To Develop Sharp skills in administration, underwriting, reception work, receipting work, debiting work and employ the skills as part of a team of professionals working for quality service delivery.

To work in a competitive environment requiring full utilization of modern technology in problem solving and development. I hope to rise steadily and enhance my career based on my contribution to the effectiveness and efficiency of the organization.

To keep on taking up challenging work that will provide an opportunity to build strong career foundation in an environment that will enable me fully utilize my professional skills by reaching my potential service delivery goal. PERSONAL ATTRIBUTES

I am a dynamic, analytical, innovative, creative and self-driven young professional person with excellent interpersonal and organisational skills who appreciates working in a challenging environment with high levels of versatility and discipline.

EDUCATION BACKGROUND

September 2019 : Certificate of Achievement,admin and secretarial training March 2019 : Certificate in Evaluation chair Training Qatar Foundation

(Health,safety,security and Environment)

November 2018 : World Leaders Association Peoria,Illinois USA

(Leadership Training Program)

June 2018 : QATAR FOUNDATION(completing all the course requirement for fire warden HEALTH,SAFETY SECURITY AND ENVIRONMENT

January 2018 : ENERTECH QATAR

Certificate in basis pool life saver and water safety www.enertechqatar.com

December 2017 KENYA LIFE SAVING FEDERATION

Certificate in basic pool life saver & water safety www.enertechqatar.com

certificate in International federation of Swimming Teachers Association 2017 WORLD LEADERS ASSOCIATION

Qualification for a leadership program

2016 TO 2017 INTERNATIONAL LIFESAVING FEDERATION

Certificate in International pool lifeguard

Certificate in Kenya lifesaving federation

Certificate in basic aquatic safety

Certificate in swimming pool management course

Certificate in first aid course and life support

2011 to 2012 THE KENYA POLYTECHNIC

Diploma in sales and marketing (upper division)

2010 TRITECK COMPUTER CENTER

Certificate in Computer Packages

2004-2008 NYATHUNA SECONDARY SCHOOL

Kenya Certificate of Secondary Education

1997-2005 NYATHUNA PRIMARY SCHOOL

COMPUTER SKILLS AND OFFICE AUTOMATION

MS Office Suite- MS Word, MS-Excel, Publisher, MS-Access, MS-PowerPoint

Computer Aided Research Analysis Packages including Statistical Packages for Social Sciences (SPSS)

Conversant with Internet web browsers and general search engines SUMMARY OF PROFESSIONAL SKILLS

Leadership Skills

Presentation Skills

Relationship Management Skills

Effective Communication and Negotiation Skills

Business Development Skills

Portfolio Management Skills

Problem Solving and analytical Skills

Decision Making Skills.

WORK EXPERIENCE AND ATTACHMENT

December 2017 to date QATAR FOUNDATION

Position : Life guard and swimming instructor

Duties & Responsibilities

. Maintain the safety of the patrons in and around the pool

. Communicate any potentially dangerous elements of the facility

.Attend all scheduled staff meeting

. Participate in and help facilitate staff training

.Perform patrons surveillance with a rescue tube from the guard Stand

.Remain alert and use all senses while guarding

.Work as a team with other lifeguards during special events.

. Record daily participation numbers and complete daily active reports

. Test the water record result s and report imbalance

. Set up the pool for various activities such as laps classes etc.

. Deliver high quality instruction and safe swimming

. To help coach people of all ages abilities to develop swimming skills technique

May 2016 to 2017 AQUAPARK QATAR

. position : Life Guard

Duties and Responsibilities

.maintain the safety of the patrons in and around the pool

.Communicate any potentially dangerous elements of the facilities

.Attend all scheduled staff meeting

. Participate in and help facilitate staff training

.Perform patrons surveillance with a rescue tube from the guard Stand

.Remain alert and use all senses while guarding

.Work as a team with other lifeguards during special events.

. Record daily participation numbers and complete daily active reports

. Test the water record result s and report imbalance

. Set up the pool for various activities such as laps classes etc. Feb 2014 to dec 2015 : Lavington Security Company

position : Security Guard

Duties and Responsibilities

.Responsible for impending activity ensuring the safety of the employees and company assets

.Also involved in interacting with a variety of persons including visitors and clients and the general public

.Assistance and guidance to managers visitors and general stuff

.Contacting the police authorities and other emergency services when necessary

.Checking badges of providing employees and visitors and verifying authorization of visitors to enter the facility

.Responding to emergencies

Areas Covered:

Customer care

Front office services [FOSA]

Back Office Services [BOSA]

HOBBIES AND INTERESTS

.Volunteering

.Networking

.Traveling

.Organizing events

.Socializing

. Business

REFFEREES

Mr. JOB KANIA

President :Kenya Life Saving Federation

Kaniajhotmail.com

Tel:+254*********

Nairobi-Kenya

Mr. DOUGLAS OKATSO

Instructor :Kenya lifesaving Federation

Tel:+254*********

Mr.Samuel Mbaki

Supervisor; Aquapark Qatar

Tel:+974********

Mrs.Margret Njau

Sales Manager;Maggies Boutique

Tel:+254********

Contact this candidate