IT Manager

FALEBITA KOLAWOLE ‘SAMSON

No **, Jones Street, off Old Apapa road, Ebute meta west, Lagos, •Nigeria

• 081******** & 070******** •****************@*****.***

https://www.linkedin.com/in/kolawole-samson-falebita-142b1156/

Profile:

Offers over 6 years’ progressive advancement in IT Service Desk/Infrastructure Management, serving as IT Onsite Support Specialist/Manager. Demonstrates a proven record of success in IT Service Delivery and project Management/Execution, streamlining the IT business, planning and execution of all IT projects to ensure delivery of business benefits. Skilled in Network Installation, System Security, Video Conferencing Solutions deployment and management, Microsoft Word, Windows Server, Management, and Software Installation. Strong administrative professional, a team player, versatile, Manager of others and result oriented.

MARITAL STATUS: Married

GENDER: Male

AREAS OF EXPERTISE

• IT Service Desk Management

• IT Infrastructure/Service Delivery Coordination

• Project Management and Execution

• O365/SAP Support & Management

• Network Administration

Employment History

Office 365 Technical Support Engineer

TEK-EXPERTS NIGERIA (Lagos) August 2019 – Till Date

Act as the primary technical contact for Microsoft

Role/Key achievement:

• Successfully provided 2nd level support to various Organizations in Europe, East, North America and Africa

• Delivered advanced technical troubleshooting and problem-solving solutions for corporate customers including issues escalated to the highest level of management.

• Design and Implement Microsoft 365 Services for Enterprise solution

• Plan migration of users and data.

• Plan migration of on-prem users and groups.

• Configure and review reports, including BI, OMS, and Microsoft 365 reporting.

• Manage Microsoft 365 subscription and tenant health.

• Setup Microsoft 365 tenancy and subscription.

• Manage domains and configure additional domains

• Manage User Identity and Roles.

• Plan identity synchronization by using Azure AD Connect.

• Implement directory synchronization with directory services, federation services, and Azure endpoints

• Plan security and compliance roles for Microsoft 365

• Implement Multi-Factor Authentication (MFA)

• Configure MFA for apps or users and report MFA utilization

• Assist in determining optimized configurations, guidelines and standard modifications for Office 365 end user software primarily focused on Microsoft Outlook

IT On-site Support Specialist

NIGERIAN BOTTLING COMPANY, (Head-Office) Feb 2018 – Dec 2018

Description of Role:

• Directly supervise the planning and execution of all IT projects to ensure delivery of business benefits.

• Interacting and consulting with internal and external customers to manage customer satisfactions

• Manage the deployment, monitoring, maintenance, development, upgrade, and support of all current IT systems

• Resolution of system issues and attending to incident/change/Service requests in line with the agreed SLAs and OLAs.

• Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes

• Ensure sustainable cost-effective IT solutions & services delivery in order to maximize ROI.

• Management of service requests, FSA Support, Service-Now, software installations, new computer set-ups, SAP Support, Polycom Video Conference support, IP Telephony Support, VPNs and network management (LAN &WAN).

• Maintain up-to-date records on IT Assets.

• Monitor and maintain computer systems and networks.

• Organize tasks and missions with the IT Support Officers and report on a regular basis to Management on the IT Department activities.

• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.

• Rapidly establish a good working relationship with customers and other professionals, such as software developers

• Conduct electrical safety checks on computer equipment.

Plant IT Onsite Support Specialist Jan 2016 – Feb 2018

NIGERIAN BOTTLING COMPANY, Jos.

Description of Role:

• Management of the IT Infrastructure and Services both in the Plant and at the Two Depot Locations (Bauchi, Kafachan), covering over 100 users.

• Directly supervised the planning and execution of all IT projects to ensure delivery of business benefits (e.g; Fiori mobile application, Migration to Window10, OneDrive Installations and soon.

• Interacting and consulting with internal and external customers to manage customer satisfactions that yielded the rate of 4.0 as against target of 3.33.

• Resolution of system issues and attending to incident/change/Service requests in line with the agreed SLAs and OLAs of 99.99 and 99.36 respectively.

• Strengthening the IT infrastructure through implementing new technologies in the plant.

• Ensured sustainable cost-effective IT solutions & services delivery that yielded a maximized ROI with 52.6% savings on al IT costs.

• Managed the deployment, monitoring, maintenance, development, upgrade, and support of all current IT systems.

• Management of service requests, FSA Support, Service-Now, software installations, new computer set-ups, SAP Support, Polycom Video Conference support, IP Telephony Support and network management (LAN &WAN)

• Having excellent time management, confidentiality & communication skills.

• Maintained up-to-date/100% accurate records on IT Assets

• Coordinated and championed the Plant Business Performance Management System scorecard, driven all plant parameters to excellence.

• Coordinated and championed the Internal Control Audit for the Plant, Training of staffs to all audit parameters in the plant to excellence.

Key Achievements:

Act in capacity of Plant Manager for the period of 6 months which i coordinate the plant

and achieved all KBI. (SLE: 66, Conc Yield: 99.92) produced 30% above BP of production volume.

Setting up of One-drive for all user in the Plant by backing of their data in case of data lost.

Prepared and migration of user’s system to window 10 and training on how to make use it.

Coordinate and produced 2000cases of HFSS 25 trial run in Jos Plant.

Support and implementation of RTM for Go-live in Lagos region at Nigerian Bottling company Ltd.

Upgrade of 43 Users to O365 2016 at Jos Plant.

Help Desk Specialist (HHT/ iPad Support) Oct 2012 – Dec 2015

NIGERIAN BOTTLING COMPANY,

HO, Lagos

Description of Role:

Managing and Administering Phoenix Sales Force Automation Database/Hand

Held Terminal Devices in all commercial Territories in the Company.

Implementing and Supporting the Automation of Direct Sales Delivery/ Small

Drop Outlets Projects.

Ensuring that all reported Incidents are properly logged into the helpdesk Database.

Provided Technical Support for Computers, Networks, Windows Applications and Softwares.

Maintain training material and end user documentation for local audience in accordance with agreed standards.

Providing Technical Support for Computers, Networks, Windows Applications and Software.

Supporting IT Infrastructure and Services and Resolution of system/application Incidents.

Identify and coordinate training requirements for business user and IT support staff.

Support users on SAP application on user access issues and escalate other SAP issue to the right BSS group.

Monitor Service Desk software (Magic, Kors) for tickets assigned to my BSS group and attend to it.

Efficient and effective resolution of all assigned support calls on time and with high quality.

Installation and maintenance of Active Directory and Lotus Domino Servers.

Installation, troubleshooting, configuration and repairs of Desktop and Laptops.

Monitor and respond quickly and effectively to service requests made to the service desk Monitor entire WAN IT infrastructure (71 locations across Nigeria) to Reduce network downtime and business losses using Nagios and Nagvis core application.

Key Achievements:

Hand Held Terminal prepared for the entire sales representative for SAP GO- LIVE in Nigerian Bottling Company.

Provided quality IT Support for 345 Sales Representative in Nigerian Bottling Company.

Prepared and Configured iPad for Sales Reps. for Go-Live in Nigerian Bottling Company.

Implementation of Small drop outlet expansion in 34 MDC outlets (Lagos, Abuja, PH, Benin and Ibadan) at Nigerian bottling company.

Preparation of workstations and Resource Allocation for SAP GO-LIVE in Nigerian Bottling Company, Head Office.

Skills:

Communication.

Ability to Work Under Pressure.

Decision Making.

Time Management.

Self-motivation.

Conflict Resolution.

Leadership.

Adaptability.

EDUCATIONAL DATA

Ladoke Akintola University of Technology, Ogbomoso,Nigeria.

B.Tech. Degree in Computer Engineering 2005 – 2010

Idris Premier College. Akure, Ondo, Nigeria West African School Certificate 1997 - 2003

TRAINING ATTENDED

Information Technology Service Management (ITIL)v2 &V3

Microsoft Excel 2007 Advanced Training

SAP Market to Cash Module Training

KORS & Service Desk Tool Training

Microsoft Approved Course (2273) Managing & Maintaning a Windows Server 2003

Microsoft Approved Course (6292A: Installing & Configuring Windows 7 Client)

Microsoft Approved Course (6293A: Troubleshooting & Windows & in the Enterprise

Comptia A+

Office 365 Basic Troubleshooting and Supporting

Office 365 Technical Overview

Courses Completed:

Project Management Professional Institute. (PMPI) 2012

Business Analytic with R ( Manipal ProLearn )

Customer Service Training (Alison Online training)

Diploma in Operations Management (Alison Online training).

Introduction to Corporate IT Strategy and Business Frameworks (Alison Online training).

REFEREES

Available on request

Contact this candidate