Manager Assistant

CURRICULUM VITAE

DEVON TRISTAN BOTHA

** ****** ****

Amalinda

East London

South Africa

5247

********@*****.***

083*******

General Information

Nationality – South African

ID Number – 960**********

Languages: English Afrikaans Xhosa

● Speak- Good Average Poor

● Write- Good Average Poor

● Read- Good Good Poor

Drivers Licence – Code B

Learners Licence - Code A

Education

Cambridge High School - 2014

Matric Certificate (D)

English

Afrikaans

Mathematical Literacy

Life Orientation

Engineering Graphics and Design

Computer Application Technology

Tourism

Northlink College

N1 Certificate

● Mathematics N1

● Engineering Science N1*

● Industrial Electronics N1

● Motor Electrical N1

N2 Certificate

● Mathematics N2

● Engineering Science N2

● Industrial Electronics N2

● Motor Electrical N2

Employment Experience

1. Bidvest Bank (East London)

Customer Service/Foreign Exchange Consultant 15 Dec 2014 - 15 Dec 2015 Job Specifications:

Assist Customers with General Banking needs (such as):

-Deposits

-Withdrawals

-Opening up Savings,Investments and Cheque Accounts

-Selling and Buying foreign currency for Rands and vise versa

-Cross Selling Currency Cards, Offshore Accounts and Travel Insurance Banking Training Courses:

● Banking procedures and processes

● Finsurv

● Fraud and Counterfeit

● Operating Procedures

● Anti Money Laundering

*Reason for leaving: Relocated to Cape Town to study full time and work part-time 2

2. Bidvest Bank (Cape Town)

Foreign Exchange/Relief Consultant (Part-time) 15 Feb 2016 – 21 May 2017 Job Specifications:

Assist Customers with General Banking needs (such as):

● Deposits

● Withdrawals

● Opening up Savings,Investments and Cheque Accounts

● Selling and Buying foreign currency for Rands and vise versa

● Cross Selling Currency Cards, Offshore Accounts and Travel Insurance Banking Training Courses:

● Banking procedures and processes

● Finsurv

● Fraud and Counterfeit

● Operating Procedures

● Anti Money Laundering

*Reason for leaving: Work was Part-Time and Found new Full time Employment closer to home 3. Webhelp SA(Vodafone)

Call Centre Advisor/Consultant:22 May 2017 – 01 December 2017 Vodafone Campaign: Inbound Call Centre

Job Specifications:

● Assist Customers with all inquiries

● Refer and transfer caller to any department necessary

● Offer and/or Take up Cellphone or Internet Contracts

● Cancel Cellphone or Internet Contracts, if the customer no longer requires it

● Top up customer with Data, Talk minutes or text messages

● Cross Sell Data packages as well as promotional Devices Webhelp Training:

* CSX (Customer Service Experience)

* 5 week Call Centre Training with Vodafone

Reason for leaving: Campaign closed and moved to UK 3

4. WNS Global

Senior Associate - Operations:04 December 2017 – 30 March 2019 WNS Training (Vehicle Insurance):

● Customer Service

● Renewals and Retention

● Inbound Cross Sales

Job Specifications:

● Assist Customers with all inquiries

● Refer and transfer caller to any department necessary

● Take up Insurance policy, if the customer is interested

● Cancel insurance policy, if the customer no longer requires it

● Retain customer/policy holder by offering better quotations

● Renew Policies and try to get better deals for policy holder

● Troubleshoot Possible Solutions to Vehicle Tracking Device not operating correctly

● Cross sell/Push other products onto policy holders (eg. Roadside assistance)

● Floor Assistant - Support colleagues and take over escalations, log complaints and listen to calls

*Reason for leaving: Started Freelance Working online 5. Freelance Article Publishing

Upwork - Halstead Media

Job Specifications:

● Format and edit Grammatical errors

● Adjust Headings, Alignment and Spacing

● Add Images to Articles

● Add locations and keywords

● Link related articles and Post on website

● Advertise article on Facebook

6. Sigma SA(Vanquis Bank)

Collections Agent - 25 November 2019 - Present

4

Job Specifications:

Liaise with clients telephonically - assisting customers with overdue accounts and creating payment arrangements in a customer-centric manner Meet and exceed the customers expectation First call resolution Adaptability to handle pressure Ability to work in a team orientated environment Resilient to change Building rapport with customers Achieving set targets Problem solving - reaching appropriate solutions that will best suit the customer and business Handling disputes

Computer literacy

Windows Vista, XP, 7, 8, 10

Microsoft word 2016

Microsoft Excel 2016

Microsoft PowerPoint 2016

Microsoft Outlook 2016

Mimecast

Photoshop

Merlin

Strata

Echelon

Basic web design

Squarespace

Weebly

Wordpress

Competencies

● Attention to detail.

● Ability to take initiative and exercise sound judgment and decision-making skills.

● Ability to organise, execute and control my own work effort.

● Ability to work and manage deadlines, and work under pressure.

● Friendly and sociable team player.

● Ability to work concisely and professionally.

● Energetic, flexible, proactive and creative.

Awards and Acknowledgements

5

Best Cadet Officer - 2014

Class Representative - Student Council: Northlink College

Service Champion (WNS Global)

Floor Assistant (WNS Global) January - March

References

Cambridge High School: Administration office – 043-***-**** Northlink College(Bellville Campus): Administration office – 021-***-**** Bidvest Bank(Vincent, East London): Janine Hulme EC Regional Manager Belinda Behnke Vincent Supervisor

(both can be contacted on)– 043-***-****

Bidvest Bank (Cape Town): Liezel Francis WC Regional Manager – 021-***-**** Liezel Samuels Tableview Supervisor – 084-***-**** Webhelp SA (Vodafone): Abdul Azeez Team Leader – 073-***-**** WNS Global (Wise Driving): Nabiel Salie Team Manager – 078-***-**** Sigma SA(Vanquis Bank): Ziyaad Malie Superior - 061-***-**** 6

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