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Manager Customer Care

Location:
Kimberley, Northern Cape, South Africa
Posted:
September 03, 2020

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Resume:

CURRICULUM VITAE

OF

LEANDRI MOORE

TO WHOM IT MAY CONCERN

Throughout my career I have maintained the highest performance standards within a diverse range of administrative functions which is clearly illustrated by my past successes. I am self-motivated, energetic, loyal, an individual learner, hardworking, positive and honest, who thrives when working under pressure.

Furthermore, I have demonstrated capacity to develop and maintain comprehensive administrative processes that improve the efficiency of day-to-day operations.

With excellent organizational and communication skills, an outstanding work ethic, and the ability to work well in both team-orientated and self-directed environments I am positioned to exceed your expectations. I am not afraid of hard work. I am looking for a position that affords me new skills. I would welcome an opportunity to meet with you to discuss my qualifications and candidacy in further detail. Thank you for your time and consideration.

Yours Faithfully

Leandri Moore

PERSONAL PARTICULARS

Full names: Leandri

Surname: Moore

Address: 18 Buster Bowden Street

Rhodesdene

Kimberley

8301

Cell Number: 083-***-****

Email: adfsqz@r.postjobfree.com

Birth date: 24 August 1989

ID: 890-***-**** 08 1

Gender: Female

Race: White

Nationality: South African Citizen

Home Language: Afrikaans

Other Language (s): English

Marital Status: Married

Dependents: 1

Drivers License: Own Transport

Criminal Offences: None

Health: Excellent

Hobbies: Sport and Reading

Availability: 1 Month Notice

EDUCATIONAL QUALIFICATIONS

High School Attended: Northern Cape High

Kimberley

Highest grade Achieved: Matric (Grade 12)

Year Matriculated: 2007

Subjects: Afrikaans 1st Language HG

English 2nd Language HG

Economics HG

Accounting HG

Business Economics SG

Mathematics SG

Reference: Mr. HJ Brand

Principal

Tel: 053-*******

053-*******

OTHER EDUCATIONAL QUALIFICATIONS

Kelly Academy 2008: I-Choices Call Centre Outsourcing (Randburg) 1-month course (2 weeks theory & 2 weeks practical) Sales (Liberty Life) & Customer Services (FNB Credit Card)

Reference: Yasmin Mohammed (Trainer)

Cell: 083-***-****

Rian (Agent at Kelly)

Cell: 083-***-****

EXPERIENCE

Toshiba – Kimberley April 2020 – Present

Debtors Controller

- Invoicing

- Statements

- Queries

- Allocation of payments

- Bank Statement Receipting

- Reconciliations

- Settlements

- Escalations

- Open new accounts

- Loading of Contracts

- Credit Notes

- Journals

- Monthly payment report to MD (Owner)

- Netcash – Loading of Debit Orders

- Listings of default payers

Reference: On request

Reason for leaving: Personal / TBD

Kelrn Vervoer Barkly West July 2014 – April 2020

1st Occupation: Debtors Clerk (July 2014 – February 2016)

- Loading daily loads on system

- Signing in of POD’s

- Invoicing of all clients

- Copies of POD’s and invoices

- Courier of POD’s and invoices

- Statements

- Queries

- Allocation of payments

- Reconciliations

- Communicating with drivers

Promoted: Debtors Manager

February 2016

- Loading daily loads on system

- Signing in of POD’s

- Invoicing

- Copies of POD’s and invoices

- Courier of POD’s and invoices

- Statements

- Credit Notes

- Queries

- Allocation of payments

- Reconciliations

- Communicating with drivers

- Monthly payment report to CFO

- Monthly Estimated payment report to CFO

- Monthly reconciliation Report of accounts to CFO

- Releasing of Payments (Standard Bank Account)

- Claims

- Reconciling of fleet km’s

Reference: Pieter van Eck

Operations Manager

053-***-****

083-***-****

Programs: - Microsoft Excel

- Microsoft Word

- Microsoft Outlook

- Sage Pastel

- Manpack

- Microsoft Edge

- Google Docs

- Sage Evolution

- VSC Palm

- Fincon

- Netcash

Infinex Financial Services (Pty) Ltd (September 2008 to April 2014) Incorporating Izwelethu - &

Grand Finance - JHB

Reason For Leaving: Company Closed Down

Promoted:

(March 2010 – 30 April 2014 - JHB) Call Centre & Legal Department Supervisor Call Centre (Short Term Insurance)

- Supervisor / Team Leader (35 Agents)

- Interviewer

- Trainer (Short Term Insurance)

- Recruitment Reports

- Problem Solving

- Data Capturing

- IT Assistant

- Quality Assurance

- Minutes of weekly & monthly Meetings

- Provide efficient admin support to management

- Reports

- Distributing tasks daily to admin staff

- Managing Quality Assurance Department

Vodacom Call Centre Admin (March 2010-Sep

2012)

- Handle all RTS’s.

- Assisting with RAM delivery queries

- Assisting DIRECTOR with Problem Solving

- Capturing of all incoming POD’s from RAM

- Stock Control (Cell Phones)

- Assisting with general tasks.

- Credit Vetting of Clients

- Minutes of weekly & monthly meetings

- Provide efficient admin support to management

- Activations

- Dispatch of daily Cell Phone Contract deals

- Delivery Queries

- Customer Complaints

Legal Duties

- Naedo - Create & Uploading of Debit Orders

- Daily Receipting of Debit Orders (Naedo)

- Bank Statement Receipting

- Bank Statement Reconciliation

- Reconciliation of mid-month & monthly pay overs

- Processing of Weekly Negatives

- Legal Handovers to Attorneys

- Garnishees

- Administration Orders

- Debt Counselling/Review

- Account Reconciliations

- ITC Checks

- Legal Monthly Reports – Collections, Garnishee,

Admin, Debt Counselling/Review (22 pages)

- Processing of New Loans

- Outsourced Attorneys Collections – Manage Books

- Loan Write offs

- Monthly Book Hygiene

- Managing Tracing of Clients / Tracing Report

- Handle Client Queries

- Minutes of weekly & monthly meetings & letters.

- Bulk SMS - System on internet

- Credit Ease System

- Bulk Changes on Credit Ease System

- Banking Details, Interest, Sub Status, Status

changes, Tracer etc.

- Occasional Receptionist

1st Occupation: Receptionist / General Legal Assistant Office hours: 06:30am-18:00pm

(Sept 2008 – Feb 2010) Receptionist

- Receive & direct all incoming calls respectively

- Provide sufficient admin support to the two Directors

- Welcoming guests for meetings, assisting them to the boardroom, offer them something to drink &

phoning the respective person.

- Taking messages and ensure that the respective

person gets accurate details

- Updating all contact lists – Infinex, Attorneys

- Typing of switchboard manuals, any training

manuals

- Creating company logo Order forms

- Collection notes, Delivery notes & sending them out with each order.

- Arranging lunch on special occasions & organising year end functions.

- Ensure sufficient office supplies

- Stock Control

- IT – In correspondence with IT management daily

- Liaising with the building manager with any

problems needed to be resolved in connection with

the building such as leaks, blocked drains,

renovations, ware & tare, broken doors etc.

- Arranging with driver on a daily basis to collect or deliver goods.

Legal Duties

- Handle all general queries of incoming calls.

- Handle all courier deliveries OR collections.

- Reconciling the monthly RAM account

- Minutes of weekly & monthly meetings & letters.

- Filing – office & own

- Customer Complaints

- SMS System – E Communicate

- Weekly Legal Negatives

- Garnishees

- Credit Checks

- Non Payers – 200-300 monthly

- Managing Tracing of Clients

- Data Capturing

- Outsourcing legal handovers to the attorneys

- Pivot Reports

- Outsourced attorneys – Manage book

- Account Recons

Reference: Viroshan Moopenar (Call Centre)

Manager

082-***-****

Reference: Marina Pellegrini (Legal Department)

Operations Director

082-***-****

Auto-Mate Franchising Head Office (April 2008 – Sept 2008 - JHB) Occupation: Receptionist

- Office filing

- Petty cash

- Switchboard

- Receive and direct all incoming calls

- Professional screening of all Calls

- Handle customer care line

- Direct and follow up complaints

- Collate all monthly figures

- Orders & dispatch respectively

- Ordering of all clothing and marketing material

- Stock-take all marketing material on monthly basis

- Ensure sufficient office supplies

- Handle postal and courier deliveries & collections

- Provide effective admin support to management

Reference: Sarah Anderson

083-***-****

Reason for Leaving: Better Opportunity

Black Steer: 2006 Diamond Pavilion Mall, Kimberley Occupation: Waitress

Weekdays & Weekends

School Holidays Cleaning

Stocktaking

Reference: Closed Down

Sandra

Manager

Tel: 073-***-****

THE RESTAURANT CLOSED DOWN

Heuwelsig Café: Susanna Street

2004 / 2005 Heuwelsig

Kimberley

8301

Occupation: Cashier

Stocktaking

Reference: Under new management and the name has been changed.

Other references: Ds. Danilo Stoltz

AP Church – Die Kruis

Kimberley

Cell Nr: 084*******



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