Manager Customer Care
Resume:
CURRICULUM VITAE
OF
LEANDRI MOORE
TO WHOM IT MAY CONCERN
Throughout my career I have maintained the highest performance standards within a diverse range of administrative functions which is clearly illustrated by my past successes. I am self-motivated, energetic, loyal, an individual learner, hardworking, positive and honest, who thrives when working under pressure.
Furthermore, I have demonstrated capacity to develop and maintain comprehensive administrative processes that improve the efficiency of day-to-day operations.
With excellent organizational and communication skills, an outstanding work ethic, and the ability to work well in both team-orientated and self-directed environments I am positioned to exceed your expectations. I am not afraid of hard work. I am looking for a position that affords me new skills. I would welcome an opportunity to meet with you to discuss my qualifications and candidacy in further detail. Thank you for your time and consideration.
Yours Faithfully
Leandri Moore
PERSONAL PARTICULARS
Full names: Leandri
Surname: Moore
Address: 18 Buster Bowden Street
Rhodesdene
Kimberley
8301
Cell Number: 083-***-****
Email: *******.**@*****.***
Birth date: 24 August 1989
ID: 890-***-**** 08 1
Gender: Female
Race: White
Nationality: South African Citizen
Home Language: Afrikaans
Other Language (s): English
Marital Status: Married
Dependents: 1
Drivers License: Own Transport
Criminal Offences: None
Health: Excellent
Hobbies: Sport and Reading
Availability: 1 Month Notice
EDUCATIONAL QUALIFICATIONS
High School Attended: Northern Cape High
Kimberley
Highest grade Achieved: Matric (Grade 12)
Year Matriculated: 2007
Subjects: Afrikaans 1st Language HG
English 2nd Language HG
Economics HG
Accounting HG
Business Economics SG
Mathematics SG
Reference: Mr. HJ Brand
Principal
Tel: 053-*******
OTHER EDUCATIONAL QUALIFICATIONS
Kelly Academy 2008: I-Choices Call Centre Outsourcing (Randburg) 1-month course (2 weeks theory & 2 weeks practical) Sales (Liberty Life) & Customer Services (FNB Credit Card)
Reference: Yasmin Mohammed (Trainer)
Cell: 083-***-****
Rian (Agent at Kelly)
Cell: 083-***-****
EXPERIENCE
Toshiba – Kimberley April 2020 – Present
Debtors Controller
- Invoicing
- Statements
- Queries
- Allocation of payments
- Bank Statement Receipting
- Reconciliations
- Settlements
- Escalations
- Open new accounts
- Loading of Contracts
- Credit Notes
- Journals
- Monthly payment report to MD (Owner)
- Netcash – Loading of Debit Orders
- Listings of default payers
Reference: On request
Reason for leaving: Personal / TBD
Kelrn Vervoer Barkly West July 2014 – April 2020
1st Occupation: Debtors Clerk (July 2014 – February 2016)
- Loading daily loads on system
- Signing in of POD’s
- Invoicing of all clients
- Copies of POD’s and invoices
- Courier of POD’s and invoices
- Statements
- Queries
- Allocation of payments
- Reconciliations
- Communicating with drivers
Promoted: Debtors Manager
February 2016
- Loading daily loads on system
- Signing in of POD’s
- Invoicing
- Copies of POD’s and invoices
- Courier of POD’s and invoices
- Statements
- Credit Notes
- Queries
- Allocation of payments
- Reconciliations
- Communicating with drivers
- Monthly payment report to CFO
- Monthly Estimated payment report to CFO
- Monthly reconciliation Report of accounts to CFO
- Releasing of Payments (Standard Bank Account)
- Claims
- Reconciling of fleet km’s
Reference: Pieter van Eck
Operations Manager
Programs: - Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Sage Pastel
- Manpack
- Microsoft Edge
- Google Docs
- Sage Evolution
- VSC Palm
- Fincon
- Netcash
Infinex Financial Services (Pty) Ltd (September 2008 to April 2014) Incorporating Izwelethu - &
Grand Finance - JHB
Reason For Leaving: Company Closed Down
Promoted:
(March 2010 – 30 April 2014 - JHB) Call Centre & Legal Department Supervisor Call Centre (Short Term Insurance)
- Supervisor / Team Leader (35 Agents)
- Interviewer
- Trainer (Short Term Insurance)
- Recruitment Reports
- Problem Solving
- Data Capturing
- IT Assistant
- Quality Assurance
- Minutes of weekly & monthly Meetings
- Provide efficient admin support to management
- Reports
- Distributing tasks daily to admin staff
- Managing Quality Assurance Department
Vodacom Call Centre Admin (March 2010-Sep
2012)
- Handle all RTS’s.
- Assisting with RAM delivery queries
- Assisting DIRECTOR with Problem Solving
- Capturing of all incoming POD’s from RAM
- Stock Control (Cell Phones)
- Assisting with general tasks.
- Credit Vetting of Clients
- Minutes of weekly & monthly meetings
- Provide efficient admin support to management
- Activations
- Dispatch of daily Cell Phone Contract deals
- Delivery Queries
- Customer Complaints
Legal Duties
- Naedo - Create & Uploading of Debit Orders
- Daily Receipting of Debit Orders (Naedo)
- Bank Statement Receipting
- Bank Statement Reconciliation
- Reconciliation of mid-month & monthly pay overs
- Processing of Weekly Negatives
- Legal Handovers to Attorneys
- Garnishees
- Administration Orders
- Debt Counselling/Review
- Account Reconciliations
- ITC Checks
- Legal Monthly Reports – Collections, Garnishee,
Admin, Debt Counselling/Review (22 pages)
- Processing of New Loans
- Outsourced Attorneys Collections – Manage Books
- Loan Write offs
- Monthly Book Hygiene
- Managing Tracing of Clients / Tracing Report
- Handle Client Queries
- Minutes of weekly & monthly meetings & letters.
- Bulk SMS - System on internet
- Credit Ease System
- Bulk Changes on Credit Ease System
- Banking Details, Interest, Sub Status, Status
changes, Tracer etc.
- Occasional Receptionist
1st Occupation: Receptionist / General Legal Assistant Office hours: 06:30am-18:00pm
(Sept 2008 – Feb 2010) Receptionist
- Receive & direct all incoming calls respectively
- Provide sufficient admin support to the two Directors
- Welcoming guests for meetings, assisting them to the boardroom, offer them something to drink &
phoning the respective person.
- Taking messages and ensure that the respective
person gets accurate details
- Updating all contact lists – Infinex, Attorneys
- Typing of switchboard manuals, any training
manuals
- Creating company logo Order forms
- Collection notes, Delivery notes & sending them out with each order.
- Arranging lunch on special occasions & organising year end functions.
- Ensure sufficient office supplies
- Stock Control
- IT – In correspondence with IT management daily
- Liaising with the building manager with any
problems needed to be resolved in connection with
the building such as leaks, blocked drains,
renovations, ware & tare, broken doors etc.
- Arranging with driver on a daily basis to collect or deliver goods.
Legal Duties
- Handle all general queries of incoming calls.
- Handle all courier deliveries OR collections.
- Reconciling the monthly RAM account
- Minutes of weekly & monthly meetings & letters.
- Filing – office & own
- Customer Complaints
- SMS System – E Communicate
- Weekly Legal Negatives
- Garnishees
- Credit Checks
- Non Payers – 200-300 monthly
- Managing Tracing of Clients
- Data Capturing
- Outsourcing legal handovers to the attorneys
- Pivot Reports
- Outsourced attorneys – Manage book
- Account Recons
Reference: Viroshan Moopenar (Call Centre)
Manager
Reference: Marina Pellegrini (Legal Department)
Operations Director
Auto-Mate Franchising Head Office (April 2008 – Sept 2008 - JHB) Occupation: Receptionist
- Office filing
- Petty cash
- Switchboard
- Receive and direct all incoming calls
- Professional screening of all Calls
- Handle customer care line
- Direct and follow up complaints
- Collate all monthly figures
- Orders & dispatch respectively
- Ordering of all clothing and marketing material
- Stock-take all marketing material on monthly basis
- Ensure sufficient office supplies
- Handle postal and courier deliveries & collections
- Provide effective admin support to management
Reference: Sarah Anderson
Reason for Leaving: Better Opportunity
Black Steer: 2006 Diamond Pavilion Mall, Kimberley Occupation: Waitress
Weekdays & Weekends
School Holidays Cleaning
Stocktaking
Reference: Closed Down
Sandra
Manager
Tel: 073-***-****
THE RESTAURANT CLOSED DOWN
Heuwelsig Café: Susanna Street
2004 / 2005 Heuwelsig
Kimberley
8301
Occupation: Cashier
Stocktaking
Reference: Under new management and the name has been changed.
Other references: Ds. Danilo Stoltz
AP Church – Die Kruis
Kimberley
Cell Nr: 084*******
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