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ASIL MITKAR

Email: adfsqi@r.postjobfree.com, +966 (0-540******

Professional Profile

Extrovert and goal-focused hospitality professional with 12+ years’ progressive experience in hotel industry. Track record of maintaining effective relationships with guests and other departments within the organization. A customer service-oriented individual known for expertise in handling guest request and executing the necessities operations and skilled in handling guest complaints and other activities to ensure delivery of quality services to patrons.

• Hands-on experience in adjusting strategies to meet the changing and / or growing needs of the company

• Creating an environment for the employees that is in sync with the company culture

• Proficient in ensuring that the guest query is replied with the estimated time period and with a standard follow up procedure

Handling and executing groups & events requests from the clients.

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Career Summary

September 2016 till date GROUPS & EVENTS EXECUTIVE Burj Rafal Hotel Kempinski - Saudi Arabia, Riyadh

• Responsible for handling guest requests for rooms and events

• Responsible for preparing the proposal and quotations as per client needs

• Responsible for preparing purchase orders for outsource equipment required in event operation

• Responsible for updating the system (OPERA) for upcoming events and functions

• Follow up with clients for confirmation of their booking

• Responsible for checking on guest satisfactory level and feedback for the service received during the event

• Active member in departmental training

• Career Summary cont.

• Actively involved in E learning and training courses i.e., Lobster Ink

• Expertise in implementing optimum strategies to ensure top line and bottom line profitability with key emphasis to develop business through new accounts

May 2012 to Dec 2014 SENIOR AMBASSADOR

SOFITEL MUMBAI BKC

• In charge of the 160 cover Fine Dine Signature Restaurant - Jyran

• Responsible to take F&B order from the guest

• Organize and manage food festival along with the team

• Equally responsible for checking on reservations and palnning

• Assign responsibilities to subordinates and check their performance periodically

• Responsible handling assigned section of the restaurant during restaurant operation

• Responsible for the restaurant inventory

• Responsible for preparing duty rosters

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Dec 2010- April 2012 RESTAURANT MANAGER

VEDA RESTAURANT PALLADIUM MALL MUMBAI

• In charge of the 120 Fine Dine Restaurant

• Part of pre opening team

• Manage the entire team, their job allocation and to review the performance

• Directly responsible to create business plans and marketing strategies thereby increasing the outlet revenue

• Organizing and conducting training programs, to enhance skills and motivational levels

• To adhere the brand standard and to deliver the brand promise

• Ensuring outlet inventory management

• Interacts with guests to obtain feedback on product quality and service levels.

• Empowers team members to provide excellent customer service.

• Strives to improve service performance

July 2006 - Sept 2010 F&B EXECUTIVE

K4 Hospitality Pvt. Ltd Kareem’s

• Went through training and development procedure

• Responsible for food service and clearance

• Responsible for taking F&B orders

• Responsible creating reservation in the Respak

• Escort guest to assigned table reservation

• Promoted as a captain and later as Asst. Restaurant Manager Education and Qualifications

3 years Bachelor Degree in Hotel Management and Catering Technology (2004-2007) from Queen Margaret University & College affiliated with ITM University Mumbai Professional Achievement/Most Proud Of

• Organized and executed 2016 & 2017 Ramadan • Created excellent guest rapport

• Successfully hosted Govt High profile events like 1.Ministry of Housing

2.Ministry of Economy and Planning

3.Ministry of Health

4.National Anti Corruption(NAZAHA)

• Successfully hosted Product launch events like

1.Rolls Royce

2.Nissan

3.Marcom(Oracle)

5.IBM

• Received appreciation feedback from the client for the success of their event

• Departmental Training

• Received certificate on successful completion of Lobsterink courses

Professional Development

• Best employee of month in Sofitel

• Personal butler for celebrity event

• Presentation Skills

• Good communication skills

Contact this candidate